#Emote keeps processing and fail to load

1 messages · Page 1 of 1 (latest)

ancient nimbus
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Hi, this issue never happened before and is just about a certain emote because a friend of mine tried to upload it in the same way an failed too (even after higher compressing). I tried 2 or 3 times and now I can't even upload nothing.

Steps:

  • I upload the attached gif
  • It keeps processing as usual
  • After a while an error message shows
  • The emote doesn't exist in my profile

Additional info: This (EntireAleDarkSouls1NoHit) is a long emote with lots of frames but I've got another emote (EntireAleSekiroNoHit) which is heavier, with more frames, bigger and same duration than this one, but that emote loaded perfectly.

EntireAleDarkSoulsNoHit.gif
fair mortar
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@wispy wing can you have a look at bit depth on this one

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Unless it's something else

fair mortar
wispy wing
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Bit depth seems fine but it has 1000 frames. I think it has to be less than 1000 to work, if I'm not mistaken forsenHmm

fair mortar
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That's true but shouldn't it throw an error in that case?

wispy wing
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good question, I never actually tried uploading a gif with more frames LELU

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I tried removing 1 frame and ran a very slight optimization over it on ezgif but it still failed PepeHmm

fair mortar
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How many frames are there?

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Exactly 1k?

wispy wing
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original has exactly 1k

fair mortar
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Then it should still work the way I read the description

wispy wing
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We might have to ask Troy and Lennart if the image processor has a timeout. Because processing of such a huge gif takes super long

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And maybe they can test if it would work with the new image processor

fair mortar
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Sounds good

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And in the meantime maybe webp conversion helps as usual

ancient nimbus
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thank you for the help guys, I also tried the webp format but failed anyways

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maybe they set a frame limit, because I've got another emote like this and I think that one got even more frames

wispy wing
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ah wait, I have one more idea, I didn't even check the resolution

fair mortar
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@ancient nimbus could you zip the original file and upload it here so that we make sure it's not compressed by discord or altered in any way

wispy wing
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ok, yea, I think the devs will have to take a look at it. I made a version now with 999 frames, transformed it to webp, gave it an aspect ration that I know should work but it still fails

ancient nimbus
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here it is

wispy wing
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Okay thank you

fair mortar
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130x87 px

ancient nimbus
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np, thank u for the help ^^

fair mortar
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Do we have any limit on the lower end?

wispy wing
ancient nimbus
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the other one which is the same kind is a little bigger

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this one works perfectly

wispy wing
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I'm gonna have one more try, one second

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ok, nah, still no luck

ancient nimbus
wispy wing
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I just contacted the devs, as soon as I have feedback I'll let you know here FeelsOkayMan

ancient nimbus
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okay ty soyagiLOVE

ancient nimbus
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hi guys, is there any update with this issue? Sadeg

ancient nimbus
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PD: I tried to make it faster, 15 sec instead of 20 (750 frames instead of 1000) in GIF and WEBP and any of them worked. Also compressed again with the same ending.