7tv badge and painting aren't shown in chat

[civic jay]

Hi, I subscribed for 7tv 3 days ago, but I still don't have 7tv badge and nickname paint, can you help? I think the reason is that I use twitch only from the phone and connected the chrome extension after I subscribed to 7tv. Is that a reason? If so, I just lost my money and now i won't get badge and painting? If it would be more convenient for you to help me in dm, you're welcome. Thank you

[crimson trail]

you're using the regular twitch app?

[civic jay]

Yes

[crimson trail]

Then you need to use something else. The regular twitch app doesn't support 3rd party emotes and features

I'm using 'frosty' for example

[civic jay]

I think you didn't understand my problem. the badge isn't just not showing, I don't have it at all. I use frosty too, but the badge isn't shown there. I checked in browser, look like i really haven't the badge

[civic jay]

OH REALLY THANK YOU BUT WHY I DOESN'T SEE IT??

[smoky gate]

what even is this twitch, mobile, desktop?

[civic jay]

I use regular twitch app, but this screen is from chrom browser twitch

[civic jay]

where did you see that? because it doesn't show in the chat. Or or others see and I don't

[smoky gate]

as its said, 7tv has nothing to do with twitch, so it wont work on twitch default app

have u installed 7tv extension?

your chat should look like this

[civic jay]

i only watch twitch from my phone but i installed 7tv in google chrome

[smoky gate]

u cant see it on twitch mobile, others on pc can see it though