#Hello I want to link my twitch account with 7tv but can't due to this error , can anyone help me?

1 messages · Page 1 of 1 (latest)

rustic bloom
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@midnight trench

left oxide
# rustic bloom

can you try clearing cache and cookies or using a different browser?

rustic bloom
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I will try it right away

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I tried clearing all cache and cookies and used Firefox (Instead of Chrome) and still same error

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@left oxide

left oxide
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were you trying to link an existing 7tv account to twitch?

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or was it first time?

rustic bloom
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It's first time I link my Twitch account with 7tv

left oxide
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what is your twitch name?

rustic bloom
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Even in my first time trying it it showed me this error

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mattewcs

left oxide
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I think I see the issue, your account on 7tv exists but it's linked to mattew1337

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did you change your name by any chance?

rustic bloom
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probably in the past , what I do now?

left oxide
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I mean it depends if mattew1337 was your old name or is it a separate account

rustic bloom
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it was old name

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same account

left oxide
rustic bloom
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What should I do ? Request to delete the 7tv account on my existing twitch so I can re link it with my new name?

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@left oxide

left oxide
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what you can do in the meantime is signing in through discord, unlinking your previous connection, and linking the new twitch account

rustic bloom
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Unlink and link my twitch on Discord?

left oxide
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no, link your 7tv and discord first

rustic bloom
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Link 7tv with Discord?

left oxide
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yes

rustic bloom
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In order to do that I must log in to the 7tv as I see in the pics you sent me , I can't log in

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It says me the error

left oxide
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ahh, I see

long fiber
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try login on a different browser

rustic bloom
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I can't , I have tried 3 diff browsers

long fiber
rustic bloom
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no its not me

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From whatever browser I try or way , even if it's from the 7tv site or the browser extension, I can't sign in at all it says the error in the pic that I have posted in this forum

long fiber
rustic bloom
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No this is not mine

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Yes it's my first time ever

long fiber
rustic bloom
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It says me this

long fiber
rustic bloom
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I'm using chrome , I have tried with both Firefox and Brave

long fiber
rustic bloom
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No I don't have a kick account

long fiber
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just make sure your kick username is not mattewcs like the other guy

rustic bloom
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mattewcs is me not the other guy

long fiber
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yeah i know but if your kick name is mattewcs, it conflicts with other guy on 7tv

rustic bloom
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Btw kick is banned in my country

long fiber
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i guess you have to try again later with the discord login

rustic bloom
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Wait the reason I can't link my 7tv account is cause other guy has same name or is it bugged?

long fiber
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yeah the other guy has the same name

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this is the 2nd case that 2 different people have the same name

rustic bloom
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Will the problem be resolved if I change my twitch name ?

left oxide
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no

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give us some time please

rustic bloom
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Of course no rush

left oxide
rustic bloom
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Yes give me a sec to try

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It works

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Thank you so much for the help guys

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Appreciate it!