#Paint feature not available, now my subscription does not show up even though I paid for a year

1 messages · Page 1 of 1 (latest)

elfin oak
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About 6 days ago, I paid for a year's subscription to 7tv. The paint feature was not working for me, but I assumed I would have to wait for the new set.

After checking today, it no longer shows that I am a subscriber, I don't have the option to use any nametag paints, and all the settings bring me back to the store which tells me to subscribe. I am already a subscriber. How can I fix this?

Any help is greatly appreciated, thank you.

jovial yacht
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or the link to your profile would work as well

elfin oak
jovial yacht
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docHmm hmm, ok, it also shows that you are no subscriber on there.

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Basically there are 2 things that could have happened. Either there is an accidental duplicate account of yours which is subscribed now, or something went wrong with the subscription in general.

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First we should check if there is a duplicate account of yours

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@trim fractal @tacit phoenix I'm not 100% sure how to check if a duplicate account exists. Can one of you help here?

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If there is no duplicate account with an subscription you would have to dm Kathy and describe the problem to her, she handles all the payment and subscription problems

elfin oak
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I'm not sure which it would be, but this account was working earlier today

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*working meaning that it showed that I was subscribed

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The nametag paint feature has never worked for me

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but now it just looks like this :/

trim fractal
# elfin oak

@real epoch can check this person's sub status and history? Tks

tacit phoenix
real epoch
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@steel violet can u see if their payment bounced or smth

elfin oak
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Is there a way I can get a refund if this can't get fixed?

steel violet
elfin oak
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I really want to stay subscribed if there is a way to fix the namepaint issue, that would be awesome cryig