gif doesn't work

[devout nymph]

I just subscribed, paid 5€ to get animated profile pic and it doesn't work. How do I solve this?

[ebon steeple]

do you have the 7tv extension installed?

[devout nymph]

sure

[sudden crypt]

make sure it's a square, and the emote limitations are applied to pfp as well

#faq message

[devout nymph]

its square, otherwise the gif doesnt upload, i tried before with a non square

and i put the minimum resolution possible either to try if this is the problem, and nothing

when i refresh the 7tv page my gif is gone

even saving

[sudden crypt]

Ensure that the dimensions of your emotes are under 1000x1000 pixels, that it has less than 1000 frames, and that it is under 7 megabytes large.

all of these are true?

[devout nymph]

yes, 500x500

and less than 60 frames

[sudden crypt]

less than 7mb as well?

[devout nymph]

let me see

as my computer says, yes

6,82

need to be under 6?

[sudden crypt]

under 7 should be fine, but maybe

[devout nymph]

i will try, wait a sec

this time a new message appeared when i clicked save, maybe this time worked

so its under 6mb i guess

[sudden crypt]

i see it now