#Subscription Billing Information

1 messages · Page 1 of 1 (latest)

acoustic solstice
#

Problem: I can't change the Email nor write anything in the billing address at the time of the checkout.

Details: I was about to sub for the first time, but almost at the end of the procces (when I was redirected to Paypal to complete the transaction) I saw that the Paypal account wasn't mine, so I logged out. Once I logged in into my Paypal, I went to the checkout again.

The issue is that after that, I am not able to modify the Billing address (it is empty) or the contact e-mail (it shows the one that I used the time I logged out from Paypal). Clicking on "Enter address manually" doesn't solve the problem. I tried to skip it, but it says that the address is required to continue. So I am not able to sub because of this.

Sorry for the big text, but I wanted to let you know all the details. Anyway I attach an image so you can see what I mean.

Update: Finally I was able to sub. But it is still buggy. I had to go to Paypal in the Payment method and write my name. Then I changed from Paypal to Card and put my card info. It said that I needed another card to be able to purchase because they didn't recognize it (all the card details were correct). After a few tries, I was able to do the purchase through "Link"

Still I would like to change the payment method to Paypal because it feels safer for me. I would appreciate if you can help with whatever happened. Thank you