Unable to login | 7TV | Page 1

inland scroll Feb 24, 2023, 3:43 PM

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Describe the issue
My account was never logged out. I clicked on my username on the top right corner and it suddenly switched to a beta account with zero emotes added. Logged out, and I'm unable to log back into my original account. Tried remove and re-add extension. Disconnect and reconnect via twitch. All came back with the same error.

Where does the issue happen
Website

Steps to Reproduce
I clicked on my username on the top right corner and it suddenly switched to a beta account with zero emotes added. Logged out, and I'm unable to log back into my original account. Tried remove and re-add extension. Disconnect and reconnect via twitch. All came back with the same error.

Expected Behavior
Usually i'm able to log in just by clicking on twitch sign in.

dapper vessel Feb 24, 2023, 4:37 PM

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I see what happened. when you tried to link discord it created a completely new account for your discord account. there is a fix but its a little bit of a pain.

create a new twitch account.
on 7tv right click the login button and select "use discord"
you should be logged into your account that only has your discord linked. now go ahead and link the twitch account you just made to this account
now that you have another account linked you can go ahead and remove your discord from your 7tv account.
now log out of both 7tv and the new twitch account. then on twitch login to your normal main account
try logging into 7tv again like normal by clicking login and you should be able to access your account again

inland scroll Feb 24, 2023, 7:32 PM

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Hi @dapper vessel, i tried to remove my discord from my 7tv account (step 4), but i'm unable to. I got this error:

dapper vessel Feb 24, 2023, 7:34 PM

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inland scroll Hi <@489542823331364875>, i tried to remove my discord from my 7tv account (step...

thats because its the only connection on the account. you have to make a new twitch account then link it to the account the discord account is linked to. after you have the twitch account linked it will let you remove it

inland scroll Feb 24, 2023, 7:34 PM

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i have linked the new twitch acc.

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dapper vessel Feb 24, 2023, 7:36 PM

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looking at your account I no longer see the discord account connect might need to refresh or log in and out

inland scroll Feb 24, 2023, 7:37 PM

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ahhh alright. let me try

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i've managed to log in! thank you so much for your help @dapper vessel ! really appreciate it

#Unable to login