Account banned accidentally- iOS device

[crimson oasis]

While driving in the night Erangel, the game suddenly crashed. When I quickly relaunched it, not only did I miss the airdrop, but I also immediately received a notification that my account was banned for 100 years. this must be some kind of bug. I tried seeking help through the in-game feedback, but it asked for my Account ID, which can only be checked in the Settings menu after logging in. However, since my account is banned, I can’t even access the Settings interface. Please help me get my account unbanned—I just got the Dream runner Shy D😫

in-game nickname: Thrashxion
id: (No idea, can’t access to the Setting page
Device: iPhone16pro, iOS18.4.1

[slate sonnet]

Oh 😱

Which device?

[crimson oasis]

iPhone16p running iOS18

[slate sonnet]

Same ios version but on ipad m4.
I also Got banned 25 april.

[crimson oasis]

it’s been weeks, I guess you still havent got unbanned…then no hopes for me either…

[slate sonnet]

No bro Demon says the issue has been reported. They will fix it soon

Don't be upset.

[crimson oasis]

cool thx bro for your real great news

[slate sonnet]

Its okay.

Stay hopefull and strong.

[crimson rose]

Sorry to hear that your account was banned and can't be recovered. That’s really frustrating poor handling by the developers.

Once an account is marked with a 100-year countdown, it cannot be rolled back

[unborn nimbus]

@crimson rose where did u get this info? is it stated somehwhere?

[slate sonnet]

Did you receive any update?

[crimson oasis]

the other day i not only post the issue here, also I emailed krafton. And I just found their reply saying that I violated the End user Agreement… ridiculous…In my response I made it clear that I do not accept this decision and asked for specific evidence to support the violation claim

[slate sonnet]

Support has all automatic replies.

I also emailed them with 3 threads and i got all automatic bot replies with the same replies again and again.

I bought an ipad m4 latest Device for this game. But unfortunately without any reason i got banned the next day of the April update.

[crimson oasis]

If this is just an automated response, then I won’t waste any more time with them. Their tone is absolutely infuriating. it’s clearly their own bug, yet they have the audacity to accuse players of cheating. truly disappointing

[slate sonnet]

Like Demon said this issue has been reported. Let's see what they will do now.

I am waiting for their update regarding this unfair ban problem.

[crimson oasis]

ye let’s wait together. hoping for a fair reasonable outcome

[slate sonnet]

Yes.

I also sent 3 times the in-game appeal.

But I didn't get any response at all.

[crimson oasis]

@rain bone My record regarding the same phenomenon of ban situation
in-game nickname: Thrashxion
Device: iPhone 16 Pro
OS: iOS 18.4.1

[crimson oasis]

Account banned accidentally- iOS device

[atomic schooner]

I feel very bad for u guys 😔 Whenever when I login discord I see one ban on feedback..! don't worry let's hope ns devs see these very sensitive issues and unban u guys! Stay strong brothers

[slate sonnet]

Thank you.

[slate sonnet]

[dreamy yew]

I just want you to get ban. Fr 💀💀

[atomic schooner]

why lol

[dreamy yew]

Just for fun kiddo 💀

[unborn nimbus]