#Account banned accidentally- iOS device

36 messages · Page 1 of 1 (latest)

crimson oasis
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While driving in the night Erangel, the game suddenly crashed. When I quickly relaunched it, not only did I miss the airdrop, but I also immediately received a notification that my account was banned for 100 years. this must be some kind of bug. I tried seeking help through the in-game feedback, but it asked for my Account ID, which can only be checked in the Settings menu after logging in. However, since my account is banned, I can’t even access the Settings interface. Please help me get my account unbanned—I just got the Dream runner Shy D😫

in-game nickname: Thrashxion
id: (No idea, can’t access to the Setting page
Device: iPhone16pro, iOS18.4.1

slate sonnet
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Oh 😱

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Which device?

crimson oasis
slate sonnet
crimson oasis
slate sonnet
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Don't be upset.

crimson oasis
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coolBlobLove thx bro for your real great news

slate sonnet
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Stay hopefull and strong.

crimson rose
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Once an account is marked with a 100-year countdown, it cannot be rolled back

unborn nimbus
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@crimson rose where did u get this info? is it stated somehwhere?

slate sonnet
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Did you receive any update?

crimson oasis
# slate sonnet Did you receive any update?

the other day i not only post the issue here, also I emailed krafton. And I just found their reply saying that I violated the End user Agreement… ridiculous…In my response I made it clear that I do not accept this decision and asked for specific evidence to support the violation claim

slate sonnet
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I also emailed them with 3 threads and i got all automatic bot replies with the same replies again and again.

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I bought an ipad m4 latest Device for this game. But unfortunately without any reason i got banned the next day of the April update.

crimson oasis
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If this is just an automated response, then I won’t waste any more time with them. Their tone is absolutely infuriating. it’s clearly their own bug, yet they have the audacity to accuse players of cheating. truly disappointing

slate sonnet
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I am waiting for their update regarding this unfair ban problem.

crimson oasis
slate sonnet
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I also sent 3 times the in-game appeal.

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But I didn't get any response at all.

crimson oasis
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@rain bone My record regarding the same phenomenon of ban situation
in-game nickname: Thrashxion
Device: iPhone 16 Pro
OS: iOS 18.4.1

crimson oasis
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Account banned accidentally- iOS device

atomic schooner
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I feel very bad for u guys 😔 Whenever when I login discord I see one ban on feedback..! don't worry let's hope ns devs see these very sensitive issues and unban u guys! Stay strong brothers

slate sonnet
dreamy yew
atomic schooner
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why lol

dreamy yew
unborn nimbus