Please share all Bugs & Issues

[shrewd bison]

Dear New State Mobile players,

Please share all the bugs or issues you are experiencing in the New State Mobile game under this post. Include any supporting evidence and try to explain the issue as clearly as possible.

I am planning to send a report email to the New State Mobile support team regarding these problems. Kindly do your part in helping improve New State Mobile.

[shrewd bison]

@hearty girder

[mental hatch]

android 14 getting crash after few minutes after run game, i have to downgrade a13 to make game work

[shrewd bison]

@random condor
@_.vinnicio
@lunar scroll

[shrewd bison]

Please provide video clip 🤗

[random condor]

Ok will Share it

[shrewd bison]

Thank you 💗

[mental hatch]

exactly same like this, just few minutes it will crash

[shrewd bison]

Ok bro. I will report this issue.

[shrewd bison]

😢

@spice oasis

[random condor]

Tbh i faced this crash issue so much like in every match 4-5 times crash
Now It's gone
Here it is how i solve this issue
In every update no matter how big or small it is i just uninstall the game and download it again. It helps me a lot

[shrewd bison]

Reinstalling the game helps fix this and similar issues. If I experience major FPS drops or the game lags more than before after a new update, I usually reinstall the game.

@mental hatch you please try this.

Reinstall game

[random condor]

Not this time you should uninstall and reinstall it in every update 😉👍

[shrewd bison]

Yeah. Every update

[random condor]

😉

[shrewd bison]

🤗

[shrewd bison]

I don't prefer downloading the recommended resources because it causes a lot of lag. I avoid it as much as possible.

[shrewd bison]

My mobile also android 14

[mental hatch]

i downgrade to android 13 and game opened now

[shrewd bison]

Ok bro. 😊
I think new state mobile not optimized for your device or android 14.

[shrewd bison]

Done.

[shrewd bison]

What issue?

[violet yacht]

Don't u see it

[shrewd bison]

You have to explain the problem yourself.

[shrewd bison]

I will report this issue.
Mostly this issue solving next update.

[violet yacht]

IlA general problem in the decisive match mode. You do not understand the method of raising the level or even the classification. As shown in the picture, there is a Korean language with thumbnails that have not been loaded. This means that the fault is with the game and there are still shortcomings in this interface.

[shrewd bison]

Chicken Medals pic not loading

[violet yacht]

What about ranking system, It's not clear, try playing in the decisive match mode, you will find that when you win a match your ranking decreases and when you lose it increases, there are a lot of problems...

I'm using Google translator so excuse me there any misunderstanding

[shrewd bison]

State fully and clearly what the problem is.

[violet yacht]

Dude..

[shrewd bison]

Take time bro

[violet yacht]

I hope you don't work with them..

[shrewd bison]

👍

[shrewd bison]

Thanks for your support💗.
I find issues.

I have sent the report email.

[shrewd bison]

🤧

[hearty girder]

https://drive.google.com/drive/folders/1b4MH5vXqsx55SUXwF5fSA0JicM4MTeRF
Is the link really broken?

[fossil surge]

In season end we got combat master title in mail box with prestige coin but now it's not showing in title section

[hearty girder]

1. Some of the inscriptions are in Korean and could be translated into other languages.

Device Information:
Model Name: Google Pixel 8 Pro
OS Version: Android 15
System on a Chip: Google Tensor G3

Game Version:
0.9.75.688-1

OS Build Number:
Build Number: BP1A.250305.019

Region:
Region: Russia / Europe

In-Game ID:
ccf36742-3e6a-40b8-8d95-b6c2ee7d2101

2. Error in player observation mode. In addition to what we saw in the video, namely camera shaking in observation, you can see how the characters incorrectly hold their weapons in their hands (Sometimes)

3. The photo clearly shows bugs in the lobby with incorrect display of the lobby scene. I encounter the error only on the Vulkan graphic API in combination with high graphics settings

4. one-time error. when I was killed I watched the enemy for some time and during this observation the enemy began to use medicines and at that moment I immediately revived and the inscription about using medicines remained a little obstructing the view

[shrewd bison]

You should not give them a drive link. You should provide a picture or video clip. They will not accept the link. 😮‍💨

[hearty girder]

The video weighs more than a gigabyte and unfortunately their site does not allow it to be attached there.

[shrewd bison]

Reduce the video duration as much as possible. Video quality 360p is sufficient. Also reduce the video framerate a little. This will help reduce the size.

[hearty girder]

5. Unable to view game results for 7 - preseason

[shrewd bison]

Send each issue to the new state mobile support team as a separate email. That's best.

[hearty girder]

Gmail does not allow you to attach files with a total weight of more than 26 MB

[shrewd bison]

I already know this issue. I will report this issue. Don't worry

[hearty girder]

❤️

I'll make a video a little later on how to get this bug

[shrewd bison]

Yeah. I know.

Reduce your video size. Or provide issue screenshots

[hearty girder]

A little later I will make a second attempt to send photos and videos, I need some time to compress the files.

[shrewd bison]

👍

[shrewd bison]

I have already sent a complaint mail regarding this issue.

Now i am waiting for reply.

[shrewd bison]

I am also facing this problem. I will report this too.

[hearty girder]

to cause this error at the end of the TDM match you need to use any emotion (preferably some kind of dance so that it is looped) then when we go to the match results you need to click on the next button and then go back to the match results and that's how this error turns out I can't send a video yet unfortunately.

[shrewd bison]

I have already sent a complaint mail regarding this issue. 🤗

[shrewd bison]

Yeah. True 💯
I already know.

[hearty girder]

❤️

[shrewd bison]

🫂

[spice oasis]

I reported an issue on iOS where we can't use voice chat in Squad while in a match. The support team's response was hilarious—they told me to turn off microphone access and not use voice chat in-game. 😆 So now we're stuck communicating with "NOPE" and "ALRIGHT" using in-game message sounds during intense battles!
@delicate orchid

[shrewd bison]

😅

[shrewd bison]

The team said they are trying to fix it. But...

[spice oasis]

trying to fix from 2 years 😁

[shrewd bison]

So sad 😥😅

[lavish wraith]

thats been a thing for years

seems like devs cant handle it 🤷

[empty girder]

Famas auto fire bugged

Jetpack bug while stunned

Akinta map glitch (going underground)

Lagna map glitch (go inside mountain)

[tender sage]

thers a bug with grenade's trajectory the line shown straight but touches the wall at the end nd this existed before pre season i believe.

[shrewd bison]

Provide pictures or video clips

[shrewd bison]

Provide pictures or video clips.

[tender sage]

can u make one fr me,app not installed.just try lean grenading from edge of a wall where trajectory line be straight but nade touches the wall whn released.it exiss since last three years

[hearty girder]

The video was literally recorded yesterday, so I don't know what they fixed there.

Attempt number 2

[shrewd bison]

😅😥

[hearty girder]

There are 2 errors in the video at once
For some reason, all the skins disappeared from the players

More than 2 times I reinstalled the game completely, cleared the game cache, rebooted the phone, cleared the Google Play cache

[shrewd bison]

Thank you 💗

[hearty girder]

I downloaded the game from the play market

I really like pubg new state but a lot of small mistakes spoil the whole impression of the game 😦

[shrewd bison]

I sent it.
Waiting for reply.

[shrewd bison]

Yeah

[hearty girder]

💀

I don't have enough words to describe my disappointment...

Described 9 different problems, both general ones like anti-cheat and optimization, and specific game errors, demonstrating them on video and photos

I got a response like "Oh, we actually fixed everything
We recommend rebooting your phone and reinstalling the game
Bye!" and after that I just want to cry...

[shrewd bison]

😞

[shrewd bison]

I have sent a report mail.

[shrewd bison]

In New State Mobile, when standing behind a wall and performing a right-side peek to aim accurately and throw a grenade, it hits the edge of the wall and goes off in a different direction. This is an issue. However, there is no such problem when peeking from the left side. This issue occurs only with right-side peeking. All players are experiencing this problem.

I have reported this issue to the NS support team via email.

@delicate orchid Kindly take note of this issue. 🙏

[shrewd bison]

In New State Mobile, the profile statistics are shown for only a few seasons (from Season 10 to the current season).

[spiral totem]

Same happened with me

[shrewd bison]

👍🤧

[hearty girder]

I think it's worth starting to collect various game errors and send them to technical support together.

[shrewd bison]

Yeah 💯

[hearty girder]

Maybe I'm writing something wrong? For each mistake indicated in the letter I attached a video and photo

English is not my native language, so I used: ChatGPT, Le chat, Google translate
To write a letter

It seems that technical support officially works in Russian, but sometimes they don’t understand it at all, and that’s why you have to use a translator.

In general, it seems to me, but maybe I'm wrong
I have provided the most comprehensive information possible, taking into account photo and video materials, as well as explanatory text.

[golden tundra]

if you looking more clearly grenade will follow whatever direction

its not bug

need move little that is

before judge let me test

[shrewd bison]

Reply received 🤗
( Teammate spectate - screen shaking issue )
👇👇👇
#📹│media message

[shrewd bison]

@hearty girder

[shrewd bison]

use ChatGPT. Google translator make mistakes(some time).

[shrewd bison]

Do as I do.

1st:- Dear New State Mobile Team,

2nd:- problem explanation & request problem fixing.
( attach video or picture )

3rd :- Thank you.

[shrewd bison]

This is just a issue. I know it's not a bug. I not mentioned - bug.

[spice oasis]

This is a known issue, it happens to me sometimes as well.

[shrewd bison]

Screenshot capture bug 🤧

[shrewd bison]

I often encounter this problem in TDM.

[golden tundra]

its simple move a little bit when aim grenade

even i test this its not a problem just move a slight little bit grenade will fine

[thorny sable]

Are there more important problems to solve now? Not that?

[shrewd bison]

Yeah.
Big problem
👇
Those who intentionally interfere with the good deeds of others.

[hearty girder]

I use the translator to check what the gpt chat is writing to me

[hearty girder]

Periodic game crashes at some random moment and it is impossible to track down why the game crashed

I don't even know how best to describe this to tech support. Here you really need to record all your games and then make a compilation of when and under what conditions the game crashed.
Previously, crashes were very frequent, but after a few updates, they became less frequent.

[hearty girder]

In general, I follow this message structure.
I add more information about my device and what graphics settings..

[shrewd bison]

Good

[shrewd bison]

Ok

[random condor]

Teammate gone invisible 😑🙂
.

[random condor]

@shrewd bison check this

[mental hatch]

hmm, for sure i already did all step, seem like they just reply by script without checking game issue themself

[shrewd bison]

Ok bro.
I will report this issue.

[shrewd bison]

Some issues get good reply. Some don't get good reply. They need to fix those issues, not just send good reply. The speed with which they fix issues is slow.

[hearty girder]

❤️

[thorny sable]

Also game need new event and new elite pass

[shrewd bison]

Yeah 💯 😥

[thorny sable]

There is no news of that

[shrewd bison]

i have sent report mail.

[thorny sable]

The new update will not add anything to the game as well

[random condor]

Oh good work

[random condor]

That true

[shrewd bison]

Sp improvement coming future updates ( dev letter information)

[random condor]

Hope so

🥲

[shrewd bison]

❤️

[thorny sable]

Yes I saw it but the previous announcement was released

And well still no news of something new

[shrewd bison]

I already sent upgradable vehicle skin and crate & sp outfits skin ideas (fan art ) to new state mobile support team.

[thorny sable]

Hmmm thank you

[shrewd bison]

Welcome

[shrewd bison]

Don't worry bro.

Sp and legacy pass improvement coming soon.
And
Bp shop improvements

And map related improvements

Hope and wait 🔥

[thorny sable]

Just hope .....

[shrewd bison]

Hmm

New state mobile dev team now focus- fixing new bugs.

[shrewd bison]

please share you known bugs.

[thorny sable]

Yes, sure

[shrewd bison]

😊

[shrewd bison]

@random condor

[hearty girder]

At least they promised to "look into the issue," so that's something. Thanks for not closing the ticket right after recommending to restart the phone.

P.s. all resources are loaded in the game

• I attached this video in the reply letter.

🎉

[shrewd bison]

👍

[random condor]

Ok

[shrewd bison]

i have sent reply.

[shrewd bison]

i have sent report this issue.

[shrewd bison]

where players are seeing something new in their inventory without actually having anything new. The word "New" always appears on the inventory button, but in reality, there is nothing new in the inventory.

I have sent a report mail regarding this issue.

[shrewd bison]

Reply mail received.
i have sent reply mail 🙂

[frail sparrow]

this guy was walking like this all the time in the lobby

[shrewd bison]

I will report this issue.

[shrewd bison]

i have sent report.

[frail sparrow]

worse than that I didn't record it 😭

I'll see if it happens again

[shrewd bison]

👍

[fair carbon]

just a reminder, this guy is not connected to the developers at all, he's just going to email them, and take a bot reply as an official reply
you can do that on your own, you don't have to tell your issues here.
visit this instead
https://krafton.helpshift.com/hc/en/3-new-state-mobile/contact-us/

[lunar scroll]

People can see he is using email and telling them reply is received.

[fair carbon]

these are quite literally the template replies on their side.
and it's not 2014 anymore. people can do the same thing, he doesn't have to pretend to be a medium for people. :)

he isn't doing anything out of the ordinary to get the bugs noticed, or fixed.

[lunar scroll]

Happy Ending.

[shrewd bison]

This guy’s job seems to be constantly provoking others into conflict. He is spreading the lie that a bot is replying. This goes against the rules of New State Mobile.

Players like us can only contact the New State Mobile support team. We cannot reach out to the developers directly. If someone tries to do something good to help resolve game issues, some people—like him—will show up just to ruin it. Their main aim is to criticize anything good.

Please act with thought and responsibility.

@nimble quarry

[fair carbon]

-# bruh

[tardy wave]

Any tips? For encountering a cheater? Still when trying to report.player doesn't exist.

[shrewd bison]

we need best anti-cheat system.

[fluid solar]

I think as long as you're taking it on your shoulders to report all bugs reported here it's fine. Otherwise as the name suggests it's not a bug report channel.

[shrewd bison]

Hi friends,
I send emails to the New State Mobile support team to report issues in the game and help fix them. However, they prefer that the reply emails they send me are not shared on social media or other platforms, as doing so could compromise the integrity of the game.

To ensure fair gameplay and protect the experience of all New State Mobile players, it's best not to share their reply emails with others.

For this reason, I have deleted the reply mail information I had previously shared with you.

I will continue to report issues in New State Mobile to the support team, but from now on, I will not share the reply emails I receive from them. This decision is also for the betterment of New State Mobile. I do not wish to act against the preferences of the support team or go against the rules of New State Mobile—and I never will.

If my decision has hurt your feelings in any way, I sincerely apologize, friends.

I truly believe that New State Mobile will not only return to its former glory but also achieve great success. Let's wait and see!

@_.vinnicio
@dts.gamimg
@hearty girder

@random condor

@frail sparrow

[fair carbon]

https://tenor.com/view/speech-bubble-daredevil-dog-haron-how-he-felt-saying-that-how-he-felt-after-saying-that-gif-25714915

[golden tundra]

let him do it all work

[shrewd bison]

?

[frail sparrow]

and look, it wasn't the first time this happened

[shrewd bison]

👍

[fossil surge]

There is in new state training ground when you fire at dummy you got damage number at your aim, it make difficult to aim when number appears at scope, numbers distract our accuracy.

[golden tundra]

its better remove it

[fair carbon]

that's a you issue

[random condor]

This happened with me multiple times

[shrewd bison]

Me too

[frail sparrow]

difficult, I hope it ends this month

[shrewd bison]

I got a good response. Don't worry bro

[frail sparrow]

ok friend, i trust you a lot and what you do🫵🏼❤️‍🩹

[shrewd bison]

💗

[thorny sable]

They squad full use cheat

I think game anti cheat die

[shrewd bison]

Yeah

[hearty girder]

In short, after the last update nothing has changed at all.

It remains to make one more attempt and take new photos and videos and send them to technical support again.

[ember forum]

The bug when the sound switches to mono mode when the voice chat is on.
It is impossible to navigate where the steps or shooting are, the headphones and Bluetooth can also turn off.
That is, the sound output goes to 1 channel, and voice communication and all effects. In order to fix the error, you need to separate the sound output of the game and voice chat into different channels.
Other players told me that a similar error has already been fixed on Android, but still not on iOS. And we are forced to communicate in third-party offers. If you want to increase online and retain new players, you need to fix underwater errors

iPhone xr (and many iOS devices) headphones marshal major 4 (and all headphones including device speakers)

Colour grading like in pc pubg
When you first enter the game, it is even uncomfortable to look at the colors in ns. Personally, I got used to it for a very long time 😵‍💫

[spice oasis]

they don't fix this issue from years

[spice oasis]

.

[ember forum]

I know

[ember forum]

I sent them this text by email, and they just copy-paste it in response.
Like turn it off and turn it on and everything will be fine.

[spice oasis]

yes exactly

[potent umbra]

My FPS drops a lot when I'm aiming at the bushes, as I'm showing you.

All graphics at a minimum

And that's the only thing that crashes my game. The rest of the game runs at 60fps without a problem

[ember forum]

My game just crashed every time in br, in tdm everything is ok 😚
iPhone XR
Build 0.9.76

[rocky bough]

Game crashing after update somthing 900 mb, tdm is fine
Device IPad 9
Os - 18.3.2

[stable charm]

Switch to android, there is no crash at all

[stable charm]

Moye moye 😂

[stable charm]

Switch to Red magic nova gaming tablet 👍🏻

[ember forum]

For one broken game? no thanks

[tulip ginkgo]

[stable charm]

Do what you want to do 😂

[ember forum]

Okay

[stable charm]

WINNER WINNER CHICKEN DINNER

[ember forum]

🤔

[potent umbra]

🤔

[ember forum]

Devs don’t give a f@ck

I want to delete

I’ll do it now

[thorny sable]

I did it a long time ago.

It's a waste of time.

[ember forum]

Exactly

[ember forum]

But why do you still in this chat?

[thorny sable]

I just have it

[spice oasis]

reinstall adarsh. it's okay after reinstalling.

[ember forum]

It’s not helping

[tulip ginkgo]

@calm tree

[calm tree]

👍

[tender sage]

email some nice words to dae hun kim

[rocky bough]

I’ve done it 2 times still crashes