#[Resolved] Channel Offline

1 messages · Page 1 of 1 (latest)

analog gazelle
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I'm building up a new channel and whenever I start a stream I get the "Channel Offline" message. In the logs I get

Error locating playout item {"$type":"UnableToLocatePlayoutItem"}. Will display error from "(time) to (time)"

I've looked through the past posts w/ this error message and am unable to find a fix. The collections in my schedule all have content and Playout Detail shows shows scheduled for various times, although they're all for my "Late Night" scheduling segment that starts at 9pm and nothing earlier.

I have a sitcom schedule set up similar and that loads just fine.

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analog gazelle
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It started working out of nowhere, but I'm not really sure what happened as I didn't touch anything. I'll say this is resolved for now.

wraith light
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scheduling segment that starts at 9pm and nothing earlier
if you tried playing before 9pm, then "channel offline" would be expected, right? it always means "there is no playout item scheduled for the current time"

analog gazelle
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I tried playing after 9pm and it still didn't want to work. I think I figured out the issue, though.

When I first built the schedule it was 830~ so I started w/ the block nearest to my time. This is how I arranged it and was having those intermittent issues

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After arranging it like this, starting w/ the earliest time going to the latest it now plays properly

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So even though I did technically have a 24hr schedule in both, I had to arrange the day from earliest to latest.

wraith light
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classic playouts always start at midnight, and work best when your schedule is arranged from midnight to midnight (earliest to latest, ideally not crossing midnight, but less of an issue when you have only one schedule)