Ersatz displays movies from Emby as "unavailable," but TV shows are OK. | ErsatzTV | Page 1

pastel otter Aug 25, 2023, 3:44 PM

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I have set up Ersatz to use Emby for Movies and TV Shows. I set all the libraries in the Media Sources -> Emby option to Synchronize.

But when I got to Media -> Movies, all the movies show up as "Unavailable," but Media -> TV Shows showed up.

All movies show "State": "Unavailable"
when I click on "Show Media Info".

All TV Shows has "State": "RemoteOnly."

I see no noticeable difference in the path. Emby runs on one Linux box, and ErsatzTV runs on another under Docker. I don't use any path replacements.

Is there anything I can check?

atomic arch Aug 25, 2023, 4:42 PM

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please paste your etv version found below the left menu

pastel otter Aug 25, 2023, 4:43 PM

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@atomic arch Sure. ErsatzTV Version: 0.8.1-beta-docker
Thanks!

atomic arch Aug 25, 2023, 4:47 PM

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it shouldn't be possible for an emby movie to show as unavailable, that's very strange. please try switching from latest docker tag to develop

pastel otter Aug 25, 2023, 7:55 PM

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@atomic arch Running ErsatzTV Version 0.8.1-b3fda4e8-docker then rescanned, I still have all the movies unavailable, but the TV shows appear good.

There is a triangle on the top right of the movie poster and clicking on Show Media Info shows the state as Unavailable.

pastel otter Aug 27, 2023, 2:28 PM

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I think ErsatTV is checking it's local filesystem for the movie instead using Emby's filesystem. I noticed that in the Health Check section this message There are 453 items that are unavailable because ErsatzTV cannot find them on disk, including the following:. One of them is the Spider-Man movie above.

So inside Docker I created the same path and placed a copy of the movie inside.

services:
  ersatztv:
    image: jasongdove/ersatztv:develop
    container_name: ersatztv
    environment:
      - PUID=1000
      - PGID=1000
    restart: unless-stopped
    volumes:
      - $PWD/config:/root/.local/share/ersatztv
      - $PWD/media:/media:ro
      - $PWD/home:/home
    ports:
      - "8409:8409"

Then I did the rescan and now there are 452 missing items and the yellow triangle is gone.

I did a docker compose pull before this test today and I'm at ErsatzTV Version 0.8.1-20d224fc-docker

atomic arch Aug 27, 2023, 2:29 PM

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ok ill test if something is different about emby movies vs emby shows - there should be no need to have local files

pastel otter Aug 27, 2023, 2:30 PM

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Thanks! It is weird because I have no issues with the shows but ETZ can't find a single movie

pastel otter Sep 2, 2023, 5:46 PM

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I just did a fresh install via Docker and ETV still believes that all Emby movies are local. Emby TV shows are still correct. Using version 0.8.1-8b0b927a-docker

atomic arch Sep 2, 2023, 5:59 PM

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i can reproduce here, will fix

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fix is available now - a regular library scan should take care of it (deep scan should not be needed)

#Ersatz displays movies from Emby as "unavailable," but TV shows are OK.