Random files (a lot of them) can't be found on disk | ErsatzTV | Page 1

untold notch Dec 28, 2022, 6:10 AM

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This is mounted with SMB, my user should have access to all of them but I don't see the difference between the one it can see (american beauty) and the one it can't (310 to yuma)

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here it is on my NAS, my primary group for this smb user is smbusers

untold notch Dec 28, 2022, 6:35 AM

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it definitely has access to both files, inside the docker container as well. All paths are identical in plex and on this box's mount points

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What user does ersatz run as, maybe that's it?

untold notch Dec 28, 2022, 7:01 AM

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at this point I'm saying eff it and chmoding everything to 777 to see if it works

untold notch Dec 28, 2022, 7:28 AM

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Alright I don't think that worked because this time I'm watching the log and it doesn't even attempt to scan the 310 to yuma folder. It's skipping dozens at a time

opaque bloom Dec 28, 2022, 1:57 PM

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the container runs as root, so it's not likely to be a permissions thing

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can you copy and paste the path in single ticks ` from the movie detail page in etv

opaque bloom Dec 28, 2022, 7:45 PM

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also - looks like you're mixing plex and local libraries for movies?

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or just plex libraries?

untold notch Dec 28, 2022, 9:01 PM

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nope it's just plex for movies

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/media/nfs/Quartet/Plex/movies-mw/310 to Yuma (2007) [imdb-tt0381849]/310 to Yuma (2007) [imdb-tt0381849][Bluray-720p][8bit][x264][DTS 5.1].mkv

untold notch Dec 28, 2022, 9:44 PM

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just updated the container and trying the scan again. It's still saying etags have changed btw

opaque bloom Dec 28, 2022, 9:45 PM

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so, that also shows why the etags always change, at least there

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notice all of the subtitle errors?

untold notch Dec 28, 2022, 9:46 PM

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that's related?

opaque bloom Dec 28, 2022, 9:48 PM

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yes, it says error processing movie for every item in that screenshot

untold notch Dec 28, 2022, 9:48 PM

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I was gonna get to asking why it does that after I got the other problems resolved 😅

opaque bloom Dec 28, 2022, 9:49 PM

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it wont save an etag when it has a failure like that to force it to try again during the next scan

untold notch Dec 28, 2022, 9:52 PM

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well I'm pretty sure I've always had those failures, again not sure why

opaque bloom Dec 28, 2022, 9:52 PM

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can you send a log file from today? might have more info

untold notch Dec 28, 2022, 9:53 PM

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yeah one sec

opaque bloom Dec 28, 2022, 10:49 PM

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unfortunately no more details in the logs, will have to add some custom logging to figure out what's going on

untold notch Dec 28, 2022, 11:52 PM

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Alright no problem

untold notch Dec 29, 2022, 8:59 PM

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Alright this time I saw it, so it does see 310 to yuma but it's still unavaiable because it cannot find it on the disk

opaque bloom Dec 29, 2022, 9:06 PM

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ok, that's progress - says failed to save subtitle to db. ill dig into that section specifically and add more logging

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i think that error is preventing it from clearing the trash flag on the item

opaque bloom Dec 31, 2022, 5:43 PM

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there's a new build now with more logging in that subtitle area, if you're able to update and see what the scan says this time

untold notch Jan 1, 2023, 12:57 AM

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Trying it now, logs in the webui disappeared though, can't even get to it through the old url

opaque bloom Jan 1, 2023, 12:59 AM

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Yeah it's kind of in an intermediate state where I ripped out the duplicate log system that drove that page and when I get it working again. Will have to look at the files manually for now

untold notch Jan 1, 2023, 1:00 AM

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alright, do you just want it whenever after I start the scan?

opaque bloom Jan 1, 2023, 1:02 AM

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i think so, i assume most of the movies it still scans have the same subtitle issue

opaque bloom Jan 1, 2023, 1:47 AM

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thanks, i should be able to fix it with this info 🤞

untold notch Jan 1, 2023, 2:23 AM

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For what it's worth. I really appreciate you sticking with me and helping me out with this. Thank you, either way

opaque bloom Jan 1, 2023, 2:29 AM

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Ok, another version available which should make it past the subtitle stuff

untold notch Jan 1, 2023, 5:21 PM

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It seems to be working, the unavailables are going down atleast. What did I do to break it so badly?

opaque bloom Jan 1, 2023, 5:27 PM

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cool. just found a hard to reproduce bug updating files that have sidecar subtitles

untold notch Jan 1, 2023, 5:43 PM

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Sweet! I may have one more here but I'll wait till it's done rescanning everything

untold notch Jan 3, 2023, 3:26 AM

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Lookin significantly better. Unsure on those 172 still being missing but also I'm noticing right above it, it just hates a chunk of my music videos

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but when I click on it, the trash is empty

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and if I click on the 172 there's.. supposedly a lot still not scanning in

opaque bloom Jan 3, 2023, 3:45 AM

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Looks like your search index maybe got messed up. I would stop etv, delete the search index config subfolder and start it back up. Should just take a few minutes to rebuild on startup

untold notch Jan 3, 2023, 3:52 AM

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alright one sec

untold notch Jan 3, 2023, 4:16 AM

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That fixed the trash one, and 172 are unavailable in reality as well

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should I throw you the log again after I scan? Confirmed inside the container does see some of the files if not all of them

#Random files (a lot of them) can't be found on disk