#I can't send emails for some reason.

1 messages · Page 1 of 1 (latest)

mental quail
rich leafBOT
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Your database is refusing the dashboard's attempts to connect to it. This can be for a number of different reasons so I'll let a human double check, but here are some ideas.

  1. Is your MySQL instance running? systemctl status mysql
  2. Is the user you're trying to connect with authorized to access the given database from this IP address?
  3. Did you correctly give that user permission to even access that database?
  4. Do you have a Firewall that is blocking connections?
  5. Is your MySQL instance bound to 127.0.0.1 or localhost and you're trying to connect from outside the server?
  6. Does the user have GRANT permissions if you're trying to use them to create a new database for a server?
  7. Have special characters in your password? Make sure DB_PASSWORD in your .env file is enclosed in double quotes

Here is some additional documentation to help you out: https://CtrlPanel.gg/docs/Installation/getting-started#database-setup

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credits to pterodactyl team for making this good message

It is recommended that you have some sort of Linux and MariaDB experience before installing this.

mental quail
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Whats weird, is i did all those steps, and when i change the host to localhost, does not work. but I cleared config and view, but still same error.

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Cuz i am trying to resend verifcation email, and it just shows this error.

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Well now, there is no errors, but still no verifcation email.

rich leafBOT
mental quail
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I already tried that

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Tons of times does not help.