ptero panel not working

[narrow patrol]

here is my error log

https://pteropaste.com/r3x17jtoz1xd

[winter ridge]

Your database is refusing the dashboard's attempts to connect to it. This can be for a number of different reasons so I'll let a human double check, but here are some ideas.

1. Is your MySQL instance running? systemctl status mysql
2. Is the user you're trying to connect with authorized to access the given database from this IP address?
3. Did you correctly give that user permission to even access that database?
4. Do you have a Firewall that is blocking connections?
5. Is your MySQL instance bound to 127.0.0.1 or localhost and you're trying to connect from outside the server?
6. Does the user have GRANT permissions if you're trying to use them to create a new database for a server?
7. Have special characters in your password? Make sure DB_PASSWORD in your .env file is enclosed in double quotes

Here is some additional documentation to help you out: https://CtrlPanel.gg/docs/Installation/getting-started#database-setup

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credits to pterodactyl team for making this good message

[narrow patrol]

× mariadb.service - MariaDB 11.2.2 database server
Loaded: loaded (/lib/systemd/system/mariadb.service; enabled; vendor preset: enabled)
Drop-In: /etc/systemd/system/mariadb.service.d
└─migrated-from-my.cnf-settings.conf
Active: failed (Result: exit-code) since Thu 2024-01-04 21:06:36 UTC; 1min 16s ago
Docs: man:mariadbd(8)
https://mariadb.com/kb/en/library/systemd/
Process: 3291 ExecStartPre=/usr/bin/install -m 755 -o mysql -g root -d /var/run/mysqld (code=exited, status=0/SUCCESS)
Process: 3292 ExecStartPre=/bin/sh -c systemctl unset-environment _WSREP_START_POSITION (code=exited, status=0/SUCCESS)
Process: 3294 ExecStartPre=/bin/sh -c [ ! -e /usr/bin/galera_recovery ] && VAR= || VAR=cd /usr/bin/..; /usr/bin/galera_recovery; [ $? -eq 0 ] && >
Process: 3323 ExecStart=/usr/sbin/mariadbd $MYSQLD_OPTS $_WSREP_NEW_CLUSTER $_WSREP_START_POSITION (code=exited, status=1/FAILURE)
Main PID: 3323 (code=exited, status=1/FAILURE)
Status: "MariaDB server is down"
CPU: 147ms

Jan 04 21:06:36 ubuntu-s-1vcpu-512mb-10gb-nyc1-01 mariadbd[3323]: 2024-01-04 21:06:36 0 [ERROR] InnoDB: Plugin initialization aborted with error Generic er>
Jan 04 21:06:36 ubuntu-s-1vcpu-512mb-10gb-nyc1-01 mariadbd[3323]: 2024-01-04 21:06:36 0 [Note] InnoDB: Starting shutdown...
Jan 04 21:06:36 ubuntu-s-1vcpu-512mb-10gb-nyc1-01 mariadbd[3323]: 2024-01-04 21:06:36 0 [ERROR] Plugin 'InnoDB' registration as a STORAGE ENGINE failed.
Jan 04 21:06:36 ubuntu-s-1vcpu-512mb-10gb-nyc1-01 mariadbd[3323]: 2024-01-04 21:06:36 0 [Note] Plugin 'FEEDBACK' is disabled.
Jan 04 21:06:36 ubuntu-s-1vcpu-512mb-10gb-nyc1-01 mariadbd[3323]: 2024-01-04 21:06:36 0 [Note] Plugin 'wsrep-provider' is disabled.
Jan 04 21:06:36 ubuntu-s-1vcpu-512mb-10gb-nyc1-01 mariadbd[3323]: 2024-01-04 21:06:36 0 [ERROR] Unknown/unsupported storage engine: InnoDB
Jan 04 21:06:36 ubuntu-s-1vcpu-512mb-10gb-nyc1-01 mariadbd[3323]: 2024-01-04 21:06:36 0 [ERROR] Aborting
Jan 04 21:06:36 ubuntu-s-1vcpu-512mb-10gb-nyc1-01 systemd[1]: mariadb.service: Main process exited, code=exited, status=1/FAILURE
Jan 04 21:06:36 ubuntu-s-1vcpu-512mb-10gb-nyc1-01 systemd[1]: mariadb.service: Failed with result 'exit-code'.
Jan 04 21:06:36 ubuntu-s-1vcpu-512mb-10gb-nyc1-01 systemd[1]: Failed to start MariaDB 11.2.2 database server.