Users No Longer Notified When Media is Available | Seerr | Page 1

torn pier Apr 6, 2026, 6:40 PM

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I have my system set up in a way where users can request media through Seerr, and I get notified via a Discord channel. When the media becomes available, the user will get notified in that same Discord channel.

I believe it was around the time I switched from Overseerr to Seerr. I had basically done a clean reinstall, so nothing should really persist. I'd get notified as usual, but for some reason it is just not notifying the user when the media becomes available. As far as I'm aware, I didn't miss a setting.

Each user has their Discord User ID attached to their Plex account in Seerr
Each user has both Request Declined and Request Available set on their notification types
For the Discord Agent, it has the correct Webhook URL, is enabled, and has 3 notification types: Request Pending Approval, Request Declined, and Request Available (I don't manually approve so that's not enabled. It worked before without it)

The setup is identical in every way, yet it still wont notify the users. The only errors I have I believe are unrelated, but I'll put an image of them just in case.

Any help or tips are appreciated!

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To also note, the only user that has that "Auto request via watchlist" doesn't have a Discord account, and didn't cause any problems before. The feature doesn't work, but it's not a big deal for me to figure out as much as this one is

old flicker Apr 6, 2026, 6:55 PM

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Need full logs.

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Watchlist auto requsst will onky work provided your users have logged in once

torn pier Apr 6, 2026, 6:56 PM

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Noted, I'll get that done then

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I'll also send the logs in here, just one second

old flicker Apr 6, 2026, 7:01 PM

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Ill check the logs when I get home in about 3hrs

torn pier Apr 6, 2026, 7:01 PM

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📎 logs.txt

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Take all the time you need, I appreciate the help all the same!

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Auto request instantly worked haha, thanks for the help on that

old flicker Apr 7, 2026, 6:35 PM

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torn pier

Hi

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So could you fire a test notification from settings > notifications > discord first

torn pier Apr 7, 2026, 7:44 PM

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Works fine

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It pings me just fine for requests, it just doesn't ping the user when the media becomes available

old flicker Apr 7, 2026, 7:48 PM

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torn pier It pings me just fine for requests, it just doesn't ping the user when the media...

Then im gonna need

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You to request something

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And when it gets added

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You run the media scan in seerr settings > jobs&cache

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Like recently added scan

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Then when your item gets marked available

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Then send me logs

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So I can take a look at it

torn pier Apr 7, 2026, 7:49 PM

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Ask and ye shall receive

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I requested a movie but I didn't get a ping for requesting it

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Not sure if that's default behavior or not

old flicker Apr 7, 2026, 7:54 PM

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torn pier I requested a movie but I didn't get a ping for requesting it

Since you submitted an auto-approved request, this is expected behavior. Since it's an auto-approved request and you're the one who submitted it, the notification is skipped for you to avoid notifying yourself about your own action.

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we skip those because it makes no sense to notify you that your request that you just made that is auto-approved was auto-approved

torn pier Apr 7, 2026, 7:55 PM

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LMAO

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Makes sense to me

torn pier Apr 7, 2026, 8:17 PM

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Upon scanning, I got notified that it's available?

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Now I'm REALLY lost

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Regardless, here are the logs

📎 logs.txt

old flicker Apr 7, 2026, 8:24 PM

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2026-04-07T20:17:11.285Z [[32minfo[39m][Plex Scan]: Media for WALL·E exists. Changes were detected and the title will be updated. 
2026-04-07T20:17:11.289Z [[32minfo[39m][Notifications]: Sending notification(s) for MEDIA_AVAILABLE {"subject":"WALL·E (2008)"}
2026-04-07T20:17:11.289Z [[34mdebug[39m][Notifications]: Sending Discord notification {"type":"MEDIA_AVAILABLE","subject":"WALL·E (2008)"}

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It sent the notif

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To figure out why it doesnt send im gonna need logs of when it doesnt send

torn pier Apr 7, 2026, 8:26 PM

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I'll log into one of the accounts and redo this process then

torn pier Apr 7, 2026, 9:00 PM

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Wait, does the user get pinged only if the request was approved prior to it being available?

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I'm not sure if that changed with the release of Seerr, but this wasn't the case before

old flicker Apr 7, 2026, 9:01 PM

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torn pier Wait, does the user get pinged only if the request was approved prior to it bein...

Is that what the log says? If so yes in the current version, no in the next version:
https://github.com/seerr-team/seerr/pull/2819

GitHub

fix: send availability notification if media is available before ap...

Description
When users don't use Sonarr/Radarr and manually fulfill requests, the request stays in PENDING state until the media scanner detects the media. At that point, the scanner auto-a...

old flicker Apr 7, 2026, 9:02 PM

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torn pier I'm not sure if that changed with the release of Seerr, but this wasn't the case...

Previously the logic was way more broken with a race condition. Those bugs were fixed and that is when it revealed this bug

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That always existed

torn pier Apr 7, 2026, 9:02 PM

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old flicker Is that what the log says? If so yes in the current version, no in the next vers...

I approved a movie request and submitted it, and the user got notified. I'm going to try again without approving the request

old flicker Apr 7, 2026, 9:02 PM

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But in previous releases it wasnt caught

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Because it was even more broken

old flicker Apr 7, 2026, 9:03 PM

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torn pier I approved a movie request and submitted it, and the user got notified. I'm goin...

No need

old flicker Apr 7, 2026, 9:03 PM

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old flicker Is that what the log says? If so yes in the current version, no in the next vers...

^

old flicker Apr 7, 2026, 9:03 PM

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torn pier I approved a movie request and submitted it, and the user got notified. I'm goin...

It will not notify them if you dont pre-approve

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In the current version

torn pier Apr 7, 2026, 9:03 PM

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Ohhhh I see

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Wait so is this how it's meant to be, or is being notified without pre-approval meant to be intentional as well?

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I'm a bit lost haha

old flicker Apr 7, 2026, 9:04 PM

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Previous versions the reason it worked wasnt because the logic allowed for it but simply because there was a race condition bug that just bypassed this. It was intentional to skip notifying if an item became available pre-approval (in all previous versions)

old flicker Apr 7, 2026, 9:04 PM

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old flicker Is that what the log says? If so yes in the current version, no in the next vers...

Which is why this pr

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To allow notifying even if not pre-approved

torn pier Apr 7, 2026, 9:06 PM

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OHHHHH

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Okay okay makes sense

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I hope it becomes an actual feature then, I'm too used to just going straight to getting the media via Sonarr/Radarr rather than having to accept it via Seerr then continuing to do the same thing

old flicker Apr 7, 2026, 9:07 PM

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old flicker Is that what the log says? If so yes in the current version, no in the next vers...

^ thats a pr

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Not a feature request

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With a planned for 3.2.0

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Which means it is coming in next version

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torn pier Apr 7, 2026, 9:08 PM

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Alright perfect then!

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I was wondering for a while why the sudden switch, but I'm glad it's planned

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Thank you for your help brother :)

old flicker Apr 7, 2026, 9:10 PM

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torn pier I was wondering for a while why the sudden switch, but I'm glad it's planned

Not a sudden switch lmaoo. The original design was to skip but that logic was being bypassed due to a bug leading to the workflow that everyone was familiar with 😆

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And after some discussions (mostly with myself lmfao) we decided it makes more sense to notify anyways

old flicker Apr 7, 2026, 9:11 PM

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torn pier Thank you for your help brother :)

No worries c:

#Users No Longer Notified When Media is Available