Sonarr/Radarr time out

[knotty hamlet]

For some reason sonarr and Radarr keep timing out, the log file show little to no info just saying that the request timed out

2026-02-14T19:51:39.528Z [error][Radarr]: [Radarr] Failed to retrieve root folders: timeout of 5000ms exceeded
2026-02-14T19:51:40.580Z [error][Radarr]: [Radarr] Failed to retrieve root folders: timeout of 5000ms exceeded

[unborn ridge]

Hi. Just provide me with the full setup details and we can troubleshoot

[knotty hamlet]

Using synology NAS, no compose just used the GUI to set up the contaier, its using old settings from the Overserr days so all worked perfect untill it started crashing last night with the migration error thing, I scrubbed the DB and just restarted the contaner, but noticed that sonarr and radarr popped up in the log fil (viewed via Dozzle) and wondered why.

Sonarr and Radarr are running on my Windows Machine and have not had issues before.

I I have also noticed that nothing is poping in the *arr's logs for the same timestamps.
Seerr is using the same network its always used, only thing thats been added was pi-hole about a week ago, otherwise its been the same setup I have run for 8 years now

[unborn ridge]

Hi sorry for the late reply. Dealing with all the spam 💀

How are you connecting to the arrs

Thats the information I need

So we can do troubleshooting steps

[knotty hamlet]

Local ip address, the container is using the bridge network interface (so can see outside world)

[unborn ridge]

Okay so can you run

Wait

Are you able to open a host shell?

Ssh into it is also fine

[knotty hamlet]

umm yeah

[unborn ridge]

Okay so run

docker exec -it seerr sh

Then apk update && apk add curl

Then run

curl -L http://yourradarrip:7878

Show me output

[knotty hamlet]

~$ docker exec -it seerr sh
permission denied while trying to connect to the Docker daemon socket at unix:///var/run/docker.sock: Get "http://%2Fvar%2Frun%2Fdocker.sock/v1.24/containers/seerr/json": dial unix /var/run/docker.sock: connect: permission denied

lol

[unborn ridge]

docker exec -it -u 0 seerr sh

[knotty hamlet]

Ok, can we put a pin in it for a bit, I have to get ready for work will ping when home and free 😄

[unborn ridge]

Alright. Ping me. Ill probably be asleep. But I also need you to do a

curl -o /dev/null -s -w \
'connect=%{time_connect}s ttfb=%{time_starttransfer}s total=%{time_total}s\n' \
http://yourip:port

[knotty hamlet]

Not at my machine but did have a realisation, sherry is defaulting to 5000ms for time out, but due to the size of my dB for both *arr's, when I open them normally it will take a good 3-5mins to load.
Could this be a factor?
I will however run the other command when home tomorrow 👍

[unborn ridge]

Could be. But I think its more related to networking

[knotty hamlet]

Ok what ip am I putting, seerr, radarr, sonarr or my PC lol?

Ok I ran it for both Sonarr and Radarr

/app # curl -o /dev/null -s -w
'connect=%{time_connect}s ttfb=%{time_starttransfer}s total=%{time_total}s\n'

http://**************
connect=0.001665s ttfb=0.021135s total=0.021244s
/app # curl -o /dev/null -s -w
'connect=%{time_connect}s ttfb=%{time_starttransfer}s total=%{time_total}s\n'

http://************
connect=0.003119s ttfb=0.023133s total=0.023235s

[patent sun]

I'm having the same issue, but only with Radarr, sonarr works as usual. I just migrated from Overseerr to Seerr. Everything is running in docker on a ubuntu vm running in proxmox

[unborn ridge]

Please pull in new :develop

And test

We just increased the timeout

@patent sun @knotty hamlet

[patent sun]

doing that now

{
"errorMessage": "timeout of 10000ms exceeded",
"options": {
"minimumAvailability": "released",
"monitored": true,
"profileId": 18,
"qualityProfileId": 18,
"rootFolderPath": "/plex/Movies",
"searchNow": true,
"tags": [
36,
37
],
"title": "Whistle",
"tmdbId": 1193501,
"year": 2026
}
}

Copy to Clipboard

same issue. it definitelty adds the movie though

[unborn ridge]

Damn even 10s is too little on some setups 💀

[patent sun]

Is this a matter of too many movies?

[unborn ridge]

No

This is a matter of your hardware probably

Where the radarr db is located

We are checking to see if right move is to add.more ms

Or

Let me push a preview

[patent sun]

it's all on ssd storage, intel 46xx enterprise drives in 2x4 raidz mirrors

[unborn ridge]

Can test?

[unborn ridge]

Not storage. This is network wise. For some reason the api call takes a while to return from radarr

[patent sun]

I'm connecting to radarr through its internal IP, everything is on the same network

[unborn ridge]

like i said. something is still making the network response chug

specific to your network

let me increase the timeout more

[patent sun]

I can test

[unborn ridge]

try preview-servarr-timeout-increase-more in about 10 mins

[patent sun]

I'm getting the same error

{
"errorMessage": "timeout of 10000ms exceeded",
"options": {
"minimumAvailability": "released",
"monitored": true,
"profileId": 18,
"qualityProfileId": 18,
"rootFolderPath": "/plex/Movies",
"searchNow": true,
"tags": [
36,
37
],
"title": "Holy Ghost",
"tmdbId": 1528660,
"year": 2025
}
}

[unborn ridge]

That doesnt seem right

I just increased it to 60,000

Are you sure youre running the preview?

[unborn ridge]

Not 10000

[patent sun]

preview-servarr-timeout-increase-more is the tag I used

I can trying pulling it again

[unborn ridge]

Can you go to settings > about

And show me tbe commit

HAHAHAH my bad

[patent sun]

Version
5eaa3ebb67646b6e40efb97fd69c1ad16d8cb5d1

[unborn ridge]

I forgot to commit it before pushing

Thats still the old 10s one

Hold on let me repush

[patent sun]

10-4

[unborn ridge]

https://github.com/seerr-team/seerr/actions/runs/22036197597

once this finishes you can pull in

[patent sun]

Got it

[patent sun]

No more error

[unborn ridge]

Can you share your radarr sonarr compose

I wanna see if this is related to a specific image. Someone reported that they had networking issues on a specific image

And then they had to restart sonarr/radarr

[patent sun]

I'm a monster and didn't use compose when I originally set them up

[unborn ridge]

Ref: #1465056848850977086 message

Also this person had similar thing:
#1472528371081679001 message

[unborn ridge]

Can you do

[patent sun]

is there something particular you're looking for?

[unborn ridge]

docker inspect radarr

And send full output

Something is off about the docker network that it takes minimum 60s to return

[knotty hamlet]

Sorry for the delay been a long weekend at work lol.

Still timing out, but I havn't pulled the update down so will test it later 😄

[unborn ridge]

Youll need to run that image

[knotty hamlet]

Ok image pulled and it seems to work ok, getting an out of date warning but the extended timeout is working sofar

[unborn ridge]

You can ignore the warning for now

[knotty hamlet]

want me to stay on this image or move back over and just wait it out for a normal push?

[unborn ridge]

Stay on this bc moving back means it will keep timing out

[knotty hamlet]

oh ok, was only wondering cos obviously this build wont be the one that gets new pushes etc moving forward, but if I move back while I know it will time out I assume that down the road the extra time will be added to the latest branch?

[unborn ridge]

Yes

[knotty hamlet]

cool, thank you so much for your help and look forward to future updates and features 😄

[rough wing]

Are you using any kind of external auth for seerr? Such as Authentik

[unborn ridge]

would any of you mind running @knotty hamlet @patent sun

curl -o /dev/null -s -w 'connect=%{time_connect}s ttfb=%{time_starttransfer}s total=%{time_total}s\n' \
  'http://IP:PORT/api/v3/system/status?apikey=YOUR_API_KEY'

curl -o /dev/null -s -w 'connect=%{time_connect}s ttfb=%{time_starttransfer}s total=%{time_total}s\n' \
  'http://IP:PORT/api/v3/rootfolder?apikey=YOUR_API_KEY'

curl -o /dev/null -s -w 'connect=%{time_connect}s ttfb=%{time_starttransfer}s total=%{time_total}s\n' \
  'http://IP:PORT/api/v3/qualityProfile?apikey=YOUR_API_KEY'

replace IP:PORT with your radarr AND Sonarr (need both) and replaced YOUR_API_KEY with your api key. run this in the seerr container by docker exec -it -u 0 seerr sh and apk update && apk add curl then use the curls

[sage briar]

@knotty hamlet you hit the rootfolder one for sure, so if you could run that one for sure.

[patent sun]

@unborn ridge I ran it for Radarr
connect=0.000000s ttfb=0.000000s total=0.000020s
connect=0.000000s ttfb=0.000000s total=0.000011s

connect=0.000000s ttfb=0.000000s total=0.000023s

@rough wing No external auth, I don't expose radarr or sonarr

and here is sonarr
connect=0.000000s ttfb=0.000000s total=0.000017s
connect=0.000000s ttfb=0.000000s total=0.000012s
connect=0.000000s ttfb=0.000000s total=0.000011s

[rough wing]

what about seerr?

[patent sun]

ohh duh, I just use plex login

[rough wing]

does this happen when accessing seerr via ip:port?

assuming you use a domain for seerr

[patent sun]

disregard the sonarr number, I forgot to change my api-key from my radarr key, these are the correct outputs
connect=0.000000s ttfb=0.000000s total=0.000030s
connect=0.000000s ttfb=0.000000s total=0.000012s
connect=0.000000s ttfb=0.000000s total=0.000018s

I was using ip:port when this was happening, I can try my domain as well, that routes through reverse proxy with nginx

[rough wing]

the team was just brainstorming trying to see what is different since only a handful of users are experiencing this issue.

but those times are perfectly fine..

[icy stirrup]

Hi everyone, apologies for butting in so late, but I'm experiencing this issue also. Running latest Docker Container verson of Seerr, Radarr and Sonarr. Neither Radarr or Sonarr can be setup, and I've narrowed it down to the qualityProflile API Endpoint - it never resolves. On my other contains this endpoint works like a charm, however specifically on Seerr's container, the HTTP request just hangs forever and never resolves.

[unborn ridge]

You need to chanegthe api endpoint timeout

In settings > network

Change it to 30 s maybe.

[icy stirrup]

I’m not sure that would be the solution, as when I use curl in the container, a response never arrives (I left it for like 5mins and nothing)

And on other containers and my own PC I get a response in less than a second.

[unborn ridge]

Ah then that means your container networking is messed

I need to see your compose for seerr and sonarr/radarr

It just means the docker networking isn't allowing. Easy fix but I need compose

[icy stirrup]

The container can hit the system status endpoints and root folder endpoints though… and it can ping the radarr container.

I’m using unraid to run all this, with some VLANs separating Jellyfin/seerr and radarr/sonarr/qbittorrent

It is JUST the quality profiles it doesn’t resolve on

And my firewall is allowing traffic between said VLANs.

[unborn ridge]

Then im not sure. Its not seerr related if curl cant reach either

I can try to help troubleshoot

But after my flight

[icy stirrup]

Yea it is quite odd. Can I ask what OS the container is based on? Or what distro?

Even Claude gave up on me lol

[unborn ridge]

Alpine. It's always been alpine. Commonly used one

But that shouldnt matter really

Maybe you could try a different image

Third party images use different ones

Try maybe hotio or binhex

[icy stirrup]

I have tried binhex too, no luck and the same issue.

I’ll give hotio a try too.

Radarrs logs indicate that it’s receiving the request and returning an OK response, but the other container doesn’t receive it..