#Sudden Jellyseerr login problem

65 messages · Page 1 of 1 (latest)

smoky oracle
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Hello! I recently set up my full stack on my first NAS yesterday. I had everything working and was very excited to provide my family with these services. Today I created Jellyfin and Jellyseer local accounts for two family members. After getting them set up in Jellyseer with the logins I created for them, I tried to log back into my account but received the same error no matter what I tried. "Something went wrong while trying to sign in." I know I am using the correct password because I use a manager. But now I am locked out of Jellyseerr. While my family members are not locked out, their requests are not going through to the .arr stack so I know something is wrong.

I would barely call myself intermediate in this stuff. I got some help from Claude to help set things up with docker compose in TrueNAS, but I'm not sure on the exact steps to move forward.

So how do I diagnose this issue and get back to enjoy your work! Please and thank you.

polar gale
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Huh, I am having a similar issue but I havent updated anything which makes no sense. I looked at the jellyfin logs and there is an error there. I made an support request at #1460477295662727296 if you want to look.

smoky oracle
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Okay I was able to see logs (see attached). But even if there is a Jellyfin issue, why wouldn't the .arr stack be able to receive requests??

📎 seererror.rtf
warm cobalt
smoky oracle
warm cobalt
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You cant login to jellyseerr right?

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Thats because l

smoky oracle
warm cobalt
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Jellyfin is rejecting your logij

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Due to having updated jellyfin to 10.12.0

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Which is jellyfin unstable

smoky oracle
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I see

warm cobalt
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Not stable

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Even if you downgrade the cinfig will persist

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Youll need to go to jellyfin config folder

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And then find system.xml

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Edit <EnableLegacyAuthorization>false</EnableLegacyAuthorization>

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Change it to true.

smoky oracle
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Okay done

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gave the following and still no good on login
docker compose down
docker compose up -d

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Do I need to clear a cache or something?

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Also, thanks for responding. This is an awesome service and it's crazy that you provide actual support.

smoky oracle
warm cobalt
# smoky oracle My Jellyfin dashboard says 10.11.5

The error is coming from having installed 10.12.0 at one point. Even downgrading wouldnt it wouldnt change it back. You can confirm this with jellyfin devs. That option was added after 10.12.0. An option that gets disabled by default on 10.12.0

warm cobalt
smoky oracle
smoky oracle
warm cobalt
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Please send logs of the new Error youre getting

warm cobalt
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Bc I cant open them in mobile

smoky oracle
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Okay I live logged. Let me clear private info and I'll send what it shows

smoky oracle
# warm cobalt Please send logs of the new Error youre getting

ellyseerr | 2026-01-13T08:00:00.044Z [error][Jellyfin API]: Something went wrong while getting library content from the Jellyfin server: Request failed with status code 503 {"error":503}
jellyseerr | 2026-01-13T08:00:00.044Z [error][Jellyfin Sync]: Sync interrupted {"errorMessage":""}
jellyseerr | 2026-01-13T08:00:14.082Z [debug][Jellyfin API]: Failed to authenticate with headers {"error":"Service Unavailable","ip":"13.37.1.11"}
jellyseerr | 2026-01-13T08:00:14.084Z [error][Jellyfin API]: Something went wrong while authenticating with the Jellyfin server: Request failed with status code 503 {"error":503,"ip":"13.37.1.11"}
jellyseerr | 2026-01-13T08:00:14.084Z [error][Auth]:
jellyseerr | 2026-01-13T08:00:15.212Z [debug][Jellyfin API]: Failed to authenticate with headers {"error":"Service Unavailable","ip":"13.37.1.11"}
jellyseerr | 2026-01-13T08:00:15.214Z [error][Jellyfin API]: Something went wrong while authenticating with the Jellyfin server: Request failed with status code 503 {"error":503,"ip":"13.37.1.11"}

warm cobalt
smoky oracle
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jellyseerr | 2026-01-13T08:00:15.214Z [error][Auth]:
jellyseerr | 2026-01-13T08:01:00.014Z [debug][Jobs]: Starting scheduled job: Download Sync
jellyseerr | 2026-01-13T08:02:00.020Z [debug][Jobs]: Starting scheduled job: Download Sync
jellyseerr | 2026-01-13T08:03:00.018Z [debug][Jobs]: Starting scheduled job: Download Sync
jellyseerr | 2026-01-13T08:04:00.020Z [debug][Jobs]: Starting scheduled job: Download Sync
jellyseerr | 2026-01-13T08:05:00.017Z [debug][Jobs]: Starting scheduled job: Download Sync
jellyseerr | 2026-01-13T08:05:00.022Z [info][Jobs]: Starting scheduled job: Jellyfin Recently Added Scan
jellyseerr | 2026-01-13T08:05:00.022Z [info][Jellyfin Sync]: Jellyfin Sync Starting {"sessionId":"568f46c7-8ec3-4376-943d-6ea9b05a9815"}
jellyseerr | 2026-01-13T08:05:00.025Z [info][Jellyfin Sync]: Beginning to process recently added for library: Movies

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Oh I see that, yeah

warm cobalt
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Can you send me the logs of jellyfin

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Also

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Wait

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You just told me you setup jellyfin from scratch

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Thats not gonna work with an existing jellyseerr..

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Because serverid and things will be different

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Userids will be different too

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You have a way to recover it though

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Stop jellyseerr

smoky oracle
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No i pulled into the same compose

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jellyfin | [00:06:13] [WRN] [33] Jellyfin.Api.Middleware.IPBasedAccessValidationMiddleware: Blocking request to %2fUsers%2fAuthenticateByName by 172.16.1.1 due to IP filtering rule, reason: RejectDueToRemoteAccessDisabled
jellyfin | [00:06:13] [WRN] [33] Jellyfin.Api.Middleware.IPBasedAccessValidationMiddleware: Blocking request to %2fUsers%2fAuthenticateByName by 172.16.1.1 due to IP filtering rule, reason: RejectDueToRemoteAccessDisabled
jellyfin | [00:06:57] [INF] [36] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
jellyfin | [00:07:09] [INF] [36] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
jellyfin | [00:07:21] [INF] [36] Emby.Server.Implementations.Session.SessionWebSocketListener: Lost 1 WebSockets.
jellyfin | [00:09:30] [WRN] [41] Jellyfin.Api.Middleware.IPBasedAccessValidationMiddleware: Blocking request to %2fUsers%2fAuthenticateByName by 172.16.1.1 due to IP filtering rule, reason: RejectDueToRemoteAccessDisabled
jellyfin | [00:09:30] [WRN] [41] Jellyfin.Api.Middleware.IPBasedAccessValidationMiddleware: Blocking request to %2fUsers%2fAuthenticateByName by 172.16.1.1 due to IP filtering rule, reason: RejectDueToRemoteAccessDisabled

warm cobalt
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But anyways the error is coming from jellyfin once again

warm cobalt
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You have remote access disabled

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Its not detecting as lan network

smoky oracle
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I see

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that makes sense

warm cobalt
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Because you dont have lan networks specified in dashboard > network

smoky oracle
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I interpreted it as remote out of lan

smoky oracle
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Anyway, I'll figure out the rest. It's a journey of learning for me.

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The remote access allows me to at least get in.

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Thank you very much for your help.

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Do you have anywhere I can send some crypto or something?

warm cobalt
warm cobalt
smoky oracle