Seerr does not update availability of 4K content [fixed, pull request to develop branch]

[earnest thorn]

Hello! Let us take take a film for example. A user requested the film in 4K and 1080p. After watching it, I deleted the 4K version off of radarr (thus also plex). However, eve nafter running a media availability job, seerr still shows "4K available".

[thorny adder]

Run a media availability sync job. Send logs. With what movie it is

And a screenshot of your services setup

[earnest thorn]

Any 4K movie, let's take Avengers Endgame for example. TMDb ID 299534

It shows all my 4K films still existing

Keep in mind I don't keep my 4K and 1080p content in separate libraries. So 4K and 1080p films are in root folder "/media/films" and "/media/shows" for tv shows

[thorny adder]

Can you press edit on the default 4k service

[thorny adder]

What is the exact movie dimensions of the 4k avengers movie

[earnest thorn]

1920x804
like I said, I don't have the film in 4K, I deleted this one a long time ago

[thorny adder]

But the file exists in the 4k service? Or 1080p service?

[earnest thorn]

Only in the 1080p Radarr instance

[earnest thorn]

Why isn’t Seerr detecting that my 4K films is no longer on Plex nor on Radarr?

[thorny adder]

I'm also not sure i have never had this happen to anyone else either

Cc: @fading lagoon any ideas?

[thorny adder]

Please have the plex full scan and radarr scan and media availability jobs ran and send logs so we can take a look together as a team

I do see in the media availability sync job that it detected the movie as still being there

In the log

We gon need to run some debugging to figure out what's happening

@sleek patio @fading lagoon whenever youre free are you able to make a debugging log verbose preview image?

But before that @earnest thorn are you running overseerr 1.34.0 or seerr:develop or jellyseerr 2.7.3?

[earnest thorn]

I’m running seerr:develop

[earnest thorn]

Here's the log that contains the full plex scan, followed by radarr scan and then media availability

I may understand what the issue is but correct me if I'm wrong.
I don't separate my 4K libraries, as in, I import 4K content to the same root folder and store it in the same library as 1080p content.
So, when I delete the 4K versions, the Plex address to the content remains the same and therefore Seerr believes it is still there. (hence when I click on "Play on Plex" in Seerr, it takes me to the content even though it is no longer available in 4K)
I think in this case, Seerr should rely on Radarr and Sonarr's 4K instances first to check whether the content is actually available.

[thorny adder]

If im not mistaken plex should provide separate sources with the is4k flag. But I am not that familiar with plex api so we will have to wait for the people i cc'd or till next weekend until I get free time to check

Also cc: @fallow granite

[earnest thorn]

thanks for being so quick on this issue, I really appreciate it mate

[fallow granite]

I assumed plex did this as well but I separate my 4k and non 4k versions so not sure either

[fallow granite]

It’s not a matter of checking either first but rather using both to verify the file was actually removed. We would rather have redundancy since we don’t want to mark media as removed unless certain

[earnest thorn]

If you guys need anything else from me (more logs, setup testing etc.), please let me know 🙂

[fading lagoon]

I'll see what I can do

[fading lagoon]

Can you test with preview-plex-4k-debug-logs image tag in ~10 min ?

[earnest thorn]

I can do it in about 10min from now

I'm running the scans now on that exact image tag

[earnest thorn]

Here are the logs

Line 17268 shows not found in 4k radarr

[fading lagoon]

I'll take a look thanks, the image doesn't provide any fix, only more debug logs

[fading lagoon]

Ok found it. Issue is clear. If you have 4K and 1080p movies in the same Plex library, they share the same ratingKey. So even after deleting the 4K version, ratingKey4k still points to the 1080p version - which is why the check incorrectly reports 4K as available.

[earnest thorn]

Blimey that was quick!

[fading lagoon]

Since I don't have any 4K movies in my library, I'll push a fix to the same tag. Would you mind testing it afterward?

[earnest thorn]

Yes of course, no worries!

[fading lagoon]

Update available in ~10 min

[earnest thorn]

Should I redo all the scans again once I update my container or will the availability sync suffice?

[fading lagoon]

Availability sync should be enough

[earnest thorn]

Perfect

Oh, could we do it with 4K shows as well?

[fading lagoon]

Noice !

You have shows in 4K too ?

[earnest thorn]

Yes 😅

[fading lagoon]

You're rich

🗿

[earnest thorn]

I wish, just got a stroke of luck that allowed me a decent server upgrade for Christmas haha

[fading lagoon]

Just pushed an update!

[earnest thorn]

Awesome, will test it when it's live

[earnest thorn]

T'es trop fort

Thanks a lot mate!

Seerr does not update availability of 4K content [fixed, pull request to develop branch]

[fading lagoon]

Hey @earnest thorn ! Sorry for the ping, but by any change, would you happen to have at least one 4K season and one 4k movie in your library ?

[fading lagoon]

Nevermind, got it !

[earnest thorn]

Yes I do

[earnest thorn]

Oh, you do too?

What did you need?

[fading lagoon]

Nope, managed to find an old post about plex video resolutions
But, wouldn't hurt to actually verify

Do you know how to get a media's xml metadata ?

[earnest thorn]

No but let me figure it out real quick haha

I think I may also have another issue to report soon haha

Got it

[earnest thorn]

What now?

[fading lagoon]

Would you mind sending one 4k episode's xml metadata here ? And same for a movie ?

[earnest thorn]

Planet Earth III Episode 1 and Harry Potter and the Philosopher's Stone (XML also contains metadata for the 1080p version)

[fading lagoon]

Thanks a lot !

[earnest thorn]

May I know what you are testing now?

I'm intrigued haha

[fading lagoon]

Just collecting as much as info I can to make plex availability sync more accurate
The fix you tested is not perfect

[earnest thorn]

how does plex detect 4k and 1080p content?

I think being able to figure out how Plex get this would work well, no?

[fading lagoon]

Video resolution
A media is considered as 4K when width >= 2000 pixels

[earnest thorn]

aaaahh I see, didn't know that

[fading lagoon]

https://en.wikipedia.org/wiki/4K_resolution

[earnest thorn]

so before cinema standards it used to mean anything between 2000 and 4000 pixels in width?

Interesting

Wait no, that's not what it says. Did you mean height maybe?

as in 4k is anything where the vertical resolution is greater than 2,000 pixels

4k is usually 4096x2160 or 3840x2160 so the vertical resolution is ~2000

[fading lagoon]

Height is not accurate

[earnest thorn]

ah true since content is often not full screen, fair

[fading lagoon]

Example, a rotated vertical video can have a 2160 x 1920 resolution

[fading lagoon]

Exactly