Plex Watchlist Issue

[civic rivet]

Hello team,

I'm experiencing a persistent issue with my Plex integration regarding the Watchlist feature.

📝 My Setup

Platform: Docker / Portainer

Services: Plex, Overseerr, Cli_Degrid, etc (all on a custom bridge network, except Plex is currently set to network_mode: "host").

🐛 The Issue

When I initially connect Overseerr to Plex, the connection is successful, and it briefly manages to retrieve the Plex Watchlist items. However, shortly after, the connection breaks for Watchlist retrieval, and I see the following error repeatedly in the Overseerr logs:

2025-11-13T00:10:12.050Z [error][Plex.TV Metadata API]: Failed to retrieve watchlist items{"errorMessage":"Request failed with status code 404"}

2025-11-13T00:40:33.848Z [error][Plex.TV Metadata API]: Failed to retrieve watchlist items{"errorMessage":"Request failed with status code 404"}

💡 What I've Tried

Confirmed PUID/PGID (1000) matches the host user's UID (1000) for all volume mappings.

Changed Plex from a custom bridge network to network_mode: "host" to improve local discovery.

Completely deleted and re-added the Plex server in Overseerr multiple times to generate a new authentication token. (It works once, then fails again.)

The token seems to be generated correctly at first, but appears to expire or become invalid almost immediately, causing the 404 error when trying to fetch the Watchlist from the Plex.TV API.

🙏 My Question

What could be causing the Plex.TV token or API access to fail specifically for Watchlist retrieval so soon after a successful connection? Is this a known issue related to Host network mode, or could it be an intermittent problem with the Plex.TV API endpoint itself?

Overseerr version: 1.34.0 Up to Date

Thank you for your help!

[arctic elk]

This is due to the change in plex api. You'll need to use develop tag or wait for next version

For the fix

[civic rivet]

Thank you

[civic rivet]

I requested a movie and TV series on Overseer Dev, but CLI_debrid doesn’t receive those details. Is this a known issue?

2025-11-14T07:30:00.012Z [error][Plex Scan]: Scan interrupted{"errorMessage":"Plex Server didnt respond with a valid 2xx status code, response code: 404"}

[arctic elk]

We dont support that. And please take care to adhere to #rules

[arctic elk]

This has been fixed and will be released in next version

Its not on overseerr develop unfortunately

Currently fix is only available in jellyseerr develop which will be available for overseerr users with seerr release

[desert axle]

Do you know when the next release of Overseerr is due ?

[arctic elk]

There will be no overseerr release

Only seerr

[desert axle]

Oh ok so Overseerr is no longer maintened, I have to switch to Seerr ? I didn't follow the news

[arctic elk]

#announcements message

[desert axle]

Thanks !

[civic rivet]

I installed the seerr. Everything works great. I requested and media files are ready. However it doesn’t says “completed” even though I can watch on plex. Is this known issue?

[arctic elk]

Could you please show a screenshot

And are you using seerr/seerr:develop

Because if not thats what you should be using if youre testing now

The preview is very old now

[civic rivet]

It should be “Jellyseerr:develop” right?

[arctic elk]

Not if youre migrating from overseerr

And even if jellyseerr its seerr/seerr:develop

If you went with jellyseerr:develop with an overseerr config db, thats just gonna mess up your db/config

[civic rivet]

invalid csrf token

I setup network and restarted. Now I can’t login

[arctic elk]

Because you have enable csrf token enabled in settings.json

And youre trynna use http://

Those are incompatible

Either turn that off

Or use https

[arctic elk]

By editting settings.json while its down

[civic rivet]

Ok. I setup subdomain for https and since it’s too low in some reason

I’m trying to login with internal ip address

[civic rivet]

I am not supposed to use it with sub domain?

[arctic elk]

No

Thays not what im saying

You cannot use http:// internal address calls if you turn on csrf protection

It even says so in the description that its an advanced setting and warns what will happen

[civic rivet]

Okay

[arctic elk]

If you wanna use with internal addrss

I recommend just turning off the option

[civic rivet]

Okay

[civic rivet]

https://docs.overseerr.dev/getting-started/installation

Is this for seerr?

[arctic elk]

For overseerr

https://docs.seerr.dev

This is for seerr

[arctic elk]

If youre using overseerr for now stick with this

[arctic elk]

If youre gonna use seerr/seerr:develop this

[civic rivet]

image: seerr/seerr:develop

like this?

[arctic elk]

Yeah

[civic rivet]

Installed and trying to setup email notification. I used Gmail details, but it says failed to send

[arctic elk]

Without logs cant tell

Make sure youre using app password

And also

[civic rivet]

2025-11-17T07:33:30.247Z [error][Notifications]: Error sending email notification{"errorMessage":"Connection timeout","recipient":"sanghyunlee888","subject":"Test Notification","type":"TEST_NOTIFICATION"}

[arctic elk]

Can I see yoir config? You can redact your email

[arctic elk]

Not this

I need to see below

[arctic elk]

There's your issue

Its smtp.gmail.com

Not smtp.google.com

[civic rivet]

Oh thanks let me try

2025-11-17T07:40:47.049Z [error][Notifications]: Error sending email notification{"errorMessage":"Connection timeout","recipient":"sanghyunlee888","subject":"Test Notification","type":"TEST_NOTIFICATION"}

[arctic elk]

Show me above

[arctic elk]

Youre still using the wrong host?

I just told you its not smtp.google.com

[civic rivet]

Yes

I saved it

But changed it

It still failed

[arctic elk]

You shouldnt be

It should always be smtp.gmail.com

There is no such thing as smtp.google.com

Please change it to that

Save changes

Run a test

Resend logs

[civic rivet]

2025-11-17T07:46:27.207Z [error][Notifications]: Error sending email notification{"errorMessage":"Invalid login: 534-5.7.9 Application-specific password required. For more information, go to\n534 5.7.9 https://support.google.com/mail/?p=InvalidSecondFactor 00721157ae682-78822180418sm39606277b3.55 - gsmtp","recipient":"sanghyunlee888","subject":"Test Notification","type":"TEST_NOTIFICATION"}

[arctic elk]

There is your issue

Youre not using an app password

You should be using app password

Not your emails password

Its written in the logs itself

With a link to the docs on how to set it uo

[civic rivet]

I tried to use both app password and google password

[arctic elk]

Please use app password

Then send logs

Without logs i really cant tell. Its connecting now but its complaining password wrong. That is coming from google smtp api itself

I suggest you generate a new app password

You cannot use your google password

[civic rivet]

2025-11-17T07:52:02.633Z [error][Notifications]: Error sending email notification{"errorMessage":"Invalid login: 535-5.7.8 Username and Password not accepted. For more information, go to\n535 5.7.8 https://support.google.com/mail/?p=BadCredentials 956f58d0204a3-6410eabb5afsm4425794d50.18 - gsmtp","recipient":"sanghyunlee888","subject":"Test Notification","type":"TEST_NOTIFICATION"}

[arctic elk]

Your credentials are wrong

Generate a new app password

[civic rivet]

App password for Gmail?

[arctic elk]

Yes

[civic rivet]

Ok

[arctic elk]

The issue isnt with seerr

But your Gmail configuration

You need to regenerate a new app password

[civic rivet]

I confirm that the password is correct

[arctic elk]

that is

google password

that is not app password.

[arctic elk]

^

you still did not use google's app password

This is what you should be generating.

[civic rivet]

Thank you

[arctic elk]

glad you got it working!

[civic rivet]

Now I requested a movies on seerr

The media is added on the server and plex

The request says it’s available

And received email notification

It looks smooth and works perfect

Thank you so much for you help and be patient with me

If I want to setup sub domain, which ones should be checked?

[rugged pine]

If you use a reverse proxy, "Proxy Support" should be enough

[civic rivet]

Ok thanks

[civic rivet]

The requested movie is marked as available. When I clicked to play on plex button, it goes to plex main screen, not the movie page nor plays. Do I need additional settings?

[rugged pine]

Sounds like a real issue, I can reproduce

[rugged pine]

Would you mind opening an issue on GitHub ?

[civic rivet]

It’s okay, but I’m more curious to know if you have a plan to connect to Emby, or if it’s possible to work with Emby at this time?

[rugged pine]

Emby is already supported

[arctic elk]

Emby has been supported since day 0

[civic rivet]

How can I connect it? @rugged pine

[civic rivet]

Also seerr app on apple does not allow to request media??

[arctic elk]

You can only setup one media server per instance.

[arctic elk]

No? It does?

[civic rivet]

There is no request button on the Apple TV app

[arctic elk]

We dont maintain or provide support that app. Youll have to raise thaf with them

[civic rivet]

Ok thanks