gusty stream
I just logged into Overseerr to find all of the metadata had disappeared and in it's place there was just blank rectangles showing the TMDB Id's. I then looked at the error logs and it's throwing API errors out the wazoo. Is this just me? Are other folks seeing this? Curious if something went wrong on my end or it's just a general TMDB API error.
wispy girder
im getting same errors... but only for movies... tv is still working
gusty stream
@hybrid gorge any thoughts on what could be happening here?
frosty marsh
I just logged into Overseerr to find all of the metadata had disappeared and in ...
Do you have anything in your network blocking access to TMDB? Can you traceroute TMDB from the machine overseerr is hosted on?
This could be a DNS issue if you’ve got something like pihole or adguard
gusty stream
I'm not seeing any issues there
frosty marsh
Hmm - assuming you’ve tried a restart? Is your Plex grabbing the files correctly at its end?
Is it correctly matching the first one in your screenshot to Reel Rock 11?
gusty stream
Yeah everything plex side is still working, it seems to mainly be an issue with Overseerr functioning properly in the UI
gusty stream
I tried a fresh install and now I'm getting this error
2024-11-08T05:16:43.969Z [error][Plex.tv API]: Something went wrong while getting the account from plex.tv: getaddrinfo EAI_AGAIN plex.tv 2024-11-08T05:16:43.970Z [error][API]: Something went wrong authenticating with Plex account {"errorMessage":"Invalid auth token","ip":"::ffff:172.19.0.8"}
i'm just stuck at the setup page, whenever I login to plex it just stays on the setup page and doesn't move on to step 2.
any thoughts @frosty marsh ?
frosty marsh
I tried a fresh install and now I'm getting this error
`2024-11-08T05:16:43.969...
Sorry I missed your reply. This definitely sounds like either:
something on your network is blocking access to www.Plex.tv
Or
Plex is blocking you/your server.
If you use terminal on the server, can you ping www.plex.tv?
outer ibex
I'm getting something similar, a couple of movies/shows are showing not found just recently. It looks like plex.tv blocks ping requests, but I was able to wget the webpage and download the index.html.
frosty marsh
I'm getting something similar, a couple of movies/shows are showing not found ju...
Edit: ignore me I thought I was in a different thread. You’re in the right place!
outer ibex
I found it when I searched it, same ID it listed
frosty marsh
I found it when I searched it, same ID it listed
My bad dude.
As it happens I’ve got an instance of this issue today. A ‘movie not found’ for a single movie. Correct TMDB ID.
Can only imagine it’s a problem or change with the TMDB API
Interestingly, my radarr instance is on the same server as my overseerr and it can find the movie in TMDB that overseerr can’t
A reboot of my docker container fixed the ‘movie not found’ issue for me, now shows fine
outer ibex
I was thinking API changes too, I did restart overseerr but not the whole machine. If a restart fixes it, maybe a cache issue
Edit: Yep, restarting the machine fixed it