Sonarr & Radarr failing to add media via Overseerr

[copper scarab]

i've added a show (silicon valley) as a request which loads the quality profile etc successfully (e.g. the connection to Sonarr is successful, confirmed via Test in settings). However, the series request marks as failed and the following is in the log:

2024-06-11T09:46:48.336Z [info][Notifications]: Sending notification(s) for MEDIA_AUTO_APPROVED {"subject":"Silicon Valley (2014)"}
2024-06-11T09:46:48.374Z [info][Media Request]: Sent request to Sonarr {"requestId":35,"mediaId":837}
2024-06-11T09:47:09.570Z [error][Sonarr]: Failed to add movie to Sonarr {"options":{"profileId":4,"languageProfileId":1,"rootFolderPath":"/mnt/TV Shows","title":"Silicon Valley","tvdbid":277165,"seasons":[1,2,3,4,5,6],"seasonFolder":true,"seriesType":"standard","tags":[],"monitored":true,"searchNow":true}}
2024-06-11T09:47:09.572Z [error][Sonarr API]: Something went wrong while adding a series to Sonarr. {"errorMessage":"Failed to add series to Sonarr","options":{"profileId":4,"languageProfileId":1,"rootFolderPath":"/mnt/TV Shows","title":"Silicon Valley","tvdbid":277165,"seasons":[1,2,3,4,5,6],"seasonFolder":true,"seriesType":"standard","tags":[],"monitored":true,"searchNow":true}}
2024-06-11T09:47:09.573Z [warn][Media Request]: Something went wrong sending series request to Sonarr, marking status as FAILED {"requestId":35,"mediaId":837,"sonarrSeriesOptions":{"profileId":4,"languageProfileId":1,"rootFolderPath":"/mnt/TV Shows","title":"Silicon Valley","tvdbid":277165,"seasons":[1,2,3,4,5,6],"seasonFolder":true,"seriesType":"standard","tags":[],"monitored":true,"searchNow":true}}
2024-06-11T09:47:09.600Z [info][Notifications]: Sending notification(s) for MEDIA_FAILED {"subject":"Silicon Valley (2014)"}

it doesn't indicate in any way -why- the requests has failed.

i've tried the same with radarr which also errors, but contrary to the reason, the folder / movie does not exist.

2024-06-11T09:58:16.714Z [info][Notifications]: Sending notification(s) for MEDIA_AUTO_APPROVED {"subject":"Dawn of the Planet of the Apes (2014)"}
2024-06-11T09:58:16.794Z [info][Media Request]: Sent request to Radarr {"requestId":36,"mediaId":838}
2024-06-11T09:58:21.978Z [error][Radarr]: Failed to add movie to Radarr {"options":{"profileId":4,"qualityProfileId":4,"rootFolderPath":"/mnt/Films","minimumAvailability":"released","title":"Dawn of the Planet of the Apes","tmdbId":119450,"year":2014,"monitored":true,"tags":[2],"searchNow":true}}
2024-06-11T09:58:21.981Z [error][Radarr]: Failed to add movie to Radarr. This might happen if the movie already exists, in which case you can safely ignore this error. {"errorMessage":"Failed to add movie to Radarr","options":{"profileId":4,"qualityProfileId":4,"rootFolderPath":"/mnt/Films","minimumAvailability":"released","title":"Dawn of the Planet of the Apes","tmdbId":119450,"year":2014,"monitored":true,"tags":[2],"searchNow":true}}
2024-06-11T09:58:21.988Z [warn][Media Request]: Something went wrong sending movie request to Radarr, marking status as FAILED {"requestId":36,"mediaId":838,"radarrMovieOptions":{"profileId":4,"qualityProfileId":4,"rootFolderPath":"/mnt/Films","minimumAvailability":"released","title":"Dawn of the Planet of the Apes","tmdbId":119450,"year":2014,"monitored":true,"tags":[2],"searchNow":true}}

i have had successful requests go through previously, not sure why it's failing now. what should i check to resolve this this?

i have overseer, sonarr, and radarr running on k3s with nginx as the ingress

[earnest basin]

I am no expert at all, just a normal user. First thing I do if I get a random thing like that happen is go into my settings then services and click edit on radarr and sonarr and then test. One time I found for some reason my IPs in the containers got all wonky so when I tested it wouldn't connect. Fixed IP issues and tested then went back to normal.

[copper scarab]

yep, that's the odd part - both are successful (tested prior to adding the show & film)

perhaps the "bad" request is cached somewhere? i've cleared the request(s) from the web ui and tried multiple times to re-add with the same error. is there somewhere else (e.g. shell) that would clear any leftovers more thoroughly?

[earnest basin]

Are all requests now doing this or just these couple?

[copper scarab]

it appears to be all. i've tested by adding a few random new shows that don't exist in any way in my media collection

might be worth noting for full context that this is on k3s, and the media.<ip-address>nip.io address isn't working on it (i think it was before, but have moved to using SSL with a self-signed cert), so replaced the urls with the service names like so (these connect successfully)

[foggy wyvern]

hey! just double posted i think. Running overseerr on my k3s cluster too and having the same issue

adding the services work and they can connect when i test but requests wont go through