Invalid auth token in setup | Seerr | Page 1

shy crystal Jul 30, 2023, 4:01 PM

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Been having some auth issues with my overseerr setup. Decided to try and start from scratch and see if things would work. Running docker with a reverse proxy. Moved the docker config to start fresh. From the server, I login to the localhost:5055 setup page with my plex account but it goes no where. Check the logs and see the below. Could it be something with how I'm accessing my site? Same happens if I try access from my reverse proxy over SSL.

2023-07-30T15:49:52.372Z [error][Plex.tv API]: Something went wrong while getting the account from plex.tv: getaddrinfo EAI_AGAIN plex.tv 2023-07-30T15:49:52.373Z [error][API]: Something went wrong authenticating with Plex account {"errorMessage":"Invalid auth token","ip":"::ffff:192.168.1.100"}

Running overseerr 1.33.2

I've also tried clearing cache and using Firefox, Chrome, Edge all in fresh private browsing sessions.

sly tree Jul 30, 2023, 4:27 PM

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i've the exact same problem i post something a couples day ago no answer ...

shy crystal Jul 30, 2023, 4:33 PM

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Ugh, frustrating

sly tree Jul 30, 2023, 4:39 PM

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i try to resolve the issue for a while now doesnt succeeded yet

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ive tried to delete my volume to start a totally new overseer but i still have invalid token auth even when i have to connect for the first time

shy crystal Jul 30, 2023, 4:40 PM

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same

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I also tried changing my plex password to revoke all tokens and sessions. Reclaimed my plex server then tried a fresh overseerr setup and still getting the Invalid auth token error

sly tree Jul 30, 2023, 4:41 PM

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i also tried to delete some device in plex doesnt change anything

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im connecting to plex with google so im not sure to could change my password

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since when did you get the error ?

shy crystal Jul 30, 2023, 4:43 PM

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My issue all started when I couldn't login from my phone to overseerr but it still had a logged in session on my desktop.

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Apparently there is some bug that causes that

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but I had gone kind of deep with my troubleshooting when I had revoked the sessions. So even if I go back to the original overseerr data and config I had with the working session, it can't talk to the plex server. Which was a whole other level of trying to explain here. Figured I'd just try and start over but that doesn't work.

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So I'm at a loss at the moment

sly tree Jul 30, 2023, 4:46 PM

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me too i keep my old folder with user configured renam .old to put him back if i can resolve the issue but idk what to do more

shy crystal Jul 30, 2023, 5:26 PM

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@sly tree something I just realized. my server seems to be having trouble resolving plex.tv dns. Dig commands resolve but nslookup fails

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tried flushing my DNS cache and no luck. Going to keep troubleshooting this route

shy crystal Jul 30, 2023, 5:49 PM

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Ok, narrowed it down. I'm running tailscale and had recently renewed my certificate with it. Shut it down temporarily to see if it was causing me DNS issues and sure enough. Immediately started working. Not sure I'd expect you to be running tailscale as well but check that you can do an nslookup on plex.tv from your overseerr server. If it fails, something is going on with your DNS.

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what an annoying problem.

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sly tree Jul 30, 2023, 6:10 PM

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it's solved ?

shy crystal Jul 30, 2023, 6:23 PM

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For me it is resolved

sly tree Jul 30, 2023, 7:44 PM

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can you check mp

shy crystal Jul 30, 2023, 8:08 PM

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mp?

#Invalid auth token in setup