Failed to process request

[raw fulcrum]

Did something potentially get out of whack with Overseerr and Radarr with a recent Radarr update? I just updated my Radarr docker to v4.6.4.7568, and then the very next movie request that came in (and I approved) says "failed to process." Anything I can troubleshoot or check?

[edgy forge]

Can you check the logs?

[raw fulcrum]

Yep, I'm seeing this in the logs:
https://logs.notifiarr.com/?2532d4ebfb7f3304#2KqKJv4EVhgPuSPbDtg4CwN3oqRotzzxNYuuuY2wF6Zp

What is odd is that I'm seeing references to my UHD folder, but I had pointed the movie to my 1080p radarr instance when I approved it. I wonder if that's why the invalid token message is there? It was expecting the 1080p Radarr instance API, but for some reason got tossed to my UHD instance or something?

The destination server was definitely supposed to be my 1080p instance:

[raw fulcrum]

Here's the full log in case other spots in it are helpful to assess the issue. The movie in question that had the failed error is "Winter's Bone":
https://logs.notifiarr.com/?5040cc3b7eb97312#AW5fiGjz4Tv7eoQeskcdLVHMxkn3ZesmMT5pGHNLqT5c

[steel pelican]

i am having the same issue i thought it was somthing i did with an update. i made a whole new docker as well still have same problam with failing on movies. tv shows seem to work fine.

Also seems to be all movies.

[timber gulch]

My radarr is stating “Invalid response received from TMDb.” when I try to search/add a new movie.

[raw fulcrum]

@steel pelican@timber gulch So are we thinking there might be a larger issue at play here? Are all movie requests still failing for you guys?

[steel pelican]

yea all movies tv seems ok

[timber gulch]

Sorry for the slow follow up, I dug into it and apparently my router’s ad blocking function was stopping the tmdb traffic. Very weird, but turning it off immediately fixed it. It’s a UniFi box fwiw.

[steel pelican]

Ahhhh, uk I had just turned that on too and turned it off because I was having issues with other things. That was the problem thank you!

[raw fulcrum]

So I do have unifi. But I haven't messed with it's settings in 6 months. Which ad blocking feature are you both referring to exactly?

[steel pelican]

It’s the built in on UniFi in settings I can give little more detail when I’m home with some screen shots. That won’t be for awhile though, currently at work.

[steel pelican]

so in your unifi portal (Settings, Firewall & Security) you will see it there

[raw fulcrum]

hmm, do you mean in the unifi controller software settings? I only see this in my firewall & security tab

[steel pelican]

i have the unfi dream machine pro, so maybe they just have diff features i know that do that alot of times.

[raw fulcrum]

gotcha, so I wonder if my issue is something else then

[steel pelican]

yea seems it, have you changed anything on your network or server. that could be the issue

[raw fulcrum]

only thing I did was update my radarr docker to the latest

[steel pelican]

hm, i have no idea im lost with alot of the stuff too. i usually turn here for help if i have issues with it. i hope that someone can give you some help.

you could try creating a new docker