regal snow
Hi,
This is happening daily. I have enabled watchlist for one user. This one show is available in plex but it is marked as available and then re-requested automatically each morning. I have tried updating, restarting, manually marking as available. The issue persists for this one show only.
hollow mural
Same issue, whenever I have Watchlist requests enabled. Happens on many shows and movies, for me, content which has never been deleted from my Plex server.
indigo igloo
Stop deleting requests and this will stop happening.
regal snow
Stop deleting requests and this will stop happening.
I'm not deleting requests tho
indigo igloo
You are getting duplicate requests for the same item? 🤔
regal snow
It says available, then an hour later it gets added again from watch list. it isn't being re-added via watchlist either, it's just statically there
The item exists and is matched properly in plex with metadata
does this every morning
indigo igloo
You for sure arent deleting the requests from your request history?
regal snow
I literally just setup overseerr, barely using it at all. the watchlist is setup for my wife so I don't have to manage it manually
I did some testing and all my manual tests worked fine
everything else on the watchlist processed and downloaded correctly on it's own
indigo igloo
The only thing I can think is that for some reason your availability sync is not finding the content each night and marking it as unavailable again. But not sure why this would happen if its also finding it as available.
@lilac agate any ideas
regal snow
I have no clue, def not deleting it, but it shows as a new request 14 hours ago
indigo igloo
And I imagine you dont see the previous requests before that right?
regal snow
not for this one title no
lilac agate
Request wouldn't be deleted from the availability sync unless the media was removed
indigo igloo
Request wouldn't be deleted from the availability sync unless the media was remo...
Yeah but they are saying is definitely available and clearly it shows as available after it gets re-requested each time 🤔
regal snow
it's weird because it says available at 7:30 ish AM, then rerequested at about an hour later
where are the logs located? docker so, config root?
lilac agate
Yeah but they are saying is definitely available and clearly it shows as availab...
Hmm ya I'm not sure
indigo igloo
where are the logs located? docker so, config root?
regal snow
https://docs.overseerr.dev/support/need-help#how-can-i-share-my-logs
No sure if that goes back far enough. Happening around 7:30 AM
indigo igloo
@regal snow can you do us a favor and go run the availbility sync manually from the jobs page
then let us know if that deletes the request
(and inevitably re-requests it)
and then provide us the latest logs after you do that
regal snow
ok. it's running now. I think this will take a while
regal snow
then let us know if that deletes the request
it is gone now. it looks like it was deleted
right after I sent that it just sent the watchlist request again, hold on
I will add the new log again
indigo igloo
Okay thanks
indigo igloo
@regal snow is this the latest log? overseerr.log? looks like the same logs as before
or its not complete
oh im dumb nm
regal snow
yeah i named it the same but it truncates in the preview to around 4600 lines
golden wyvern
The same exact thing is happening with my instance. And since I need to approve the requests, I’m getting a lot of approval requests of things that are already available.
rapid moth
Just jumping on this too, ive been getting the same issue for the past few days, thought i was going mad. Request for one movie and one tv show every day, both showing as available.
lilac agate
This is being looked at
regal snow
Curiously enough this resolved for one show and started happening for another existing show on the watchlist. The previous show Wild Crime now shows as available properly. I did nothing at all
