#Can't login for set up

9 messages · Page 1 of 1 (latest)

dull junco
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I am running Overseerr v 1.33 via docker on my QNAP NAS (TS-230) but I can't login to start the set up process. I'm accessing Overseerr on my local network. Here is the loop.

  1. I load the login/set up page in my browser.
  2. I click sign-in.
  3. The pop up opens.
  4. I click sign-in.
  5. The pop up indicates I have signed in successfully and closes.
  6. Return to 1.

Things I've tried:
-Starting and stopping the container.
-Deleting the DBs and rebuilding the container.
-Checking Reddit and Google.
-Attempting to use another browser and incognito/private mode. I'm using Firefox and I also tried Edge.
-Attempting to set my PlexID manually in my DB - failed since there are no users in the database yet.

These seem to be the relevant log entries I see repeated whenever I attempt to log in:

2023-06-19T08:46:13.313Z [debug][API]: Something went wrong retrieving backdrops {"errorMessage":"[TMDB] Failed to fetch all trending: getaddrinfo EAI_AGAIN api.themoviedb.org"}
2023-06-19T08:46:20.351Z [error][Plex.tv API]: Something went wrong while getting the account from plex.tv: getaddrinfo EAI_AGAIN plex.tv
2023-06-19T08:46:20.355Z [error][API]: Something went wrong authenticating with Plex account {"errorMessage":"Invalid auth token","ip":"::ffff:192.168.1.241"}

Any help is appreciated.

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dull junco
#

I've been trying to use my Plex u/n and p/w to sign in, if I try using my Google account to sign in I get stuck. The pop up shows the "in progress" animation indefinitely.

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dull junco
#

bump?

open rampart
#

Check that you're logging into the same account that's the admin of the Plex server
Invalid Auth token would be your user is unauthorized to access a specific resource

open rampart
#

Which Docker image are you using?

dull junco
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Sorry for not replying ealier, I thought I would get a notification via discord.

I'm sure that I'm using the admin account. I just double checked that my Plex account is listed as admin in the Plex server settings.

I am using docker images 'hotio/overseerr' "latest" & "release-1.33.0".

open rampart
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Can you try using the official sctx/overseerr image? We've seen reports like yours before but none were using the official image

dull junco
#

Sure. I tried using "sctx/overseerr" originally, but had issues getting Overseerr to actually run. I'll give it another try now that I have a bit more experience with Docker.

dull junco
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My container didn't have internet access 🤦‍♂️
Thanks for the help and patience.