#unable to login with Plex

18 messages · Page 1 of 1 (latest)

still sundial
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Getting error "Error checking user access: This user does not exist on the main Plex account's shared list"
Overseerr can login other accounts and sync watched items and watch list but not for this user. This user is also the owner of the Overseerr server.
Can login with a local account.

Tried re-adding the plex server and logging out and in from Plex, restarted the plex sever but no change

2022-12-13T04:19:22.504Z [warn][API]: Failed sign-in attempt by Plex user without access to the media server{"email":"REDACTED","ip":"::ffff:10.1.1.131","plexId":REDACTED,"plexUsername":"REDACTED"}
2022-12-13T04:19:22.504Z [error]: Error checking user access: This user does not exist on the main Plex account's shared list

Plex version: Version 1.29.2.6364

silk lance
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I have the same situation. I seen a resolution to edit the plex id in the db.sqlite3 file; however, I'm not computer literate enough to preform and changes and I'm worried I'd cause more issues. I'll paste the solution from Bondfire below

  1. Turn off Overseer instance so DB is not in use
  2. Installed a SQLite DB editor on my local system. For me I used DB Browser for SQLite on my mac
  3. Copied just the main db.sqlite3 file to my local system. This might not be necessary, but it did it
  4. Opened db.sqlite3 in my SQLite editor
  5. Navigated to the user db table
  6. Found my user and updated the missing plexId with the correct ID (I personally found this value in my tautulli database. I assume there are other places to find this Id as well
  7. Saved my change to the row. When I did this, 2 other files were generated in the location I had copied the db.sqlite3 file, they were db.sqlite3-shm and db.sqlite3-wal.
  8. I backed up all 3 of these files in the overseer db folder (into a new backup directory outside of the db folder)
  9. I then replaced all 3 of these files with my new copies
  10. I started overseer again and the problem was resolved.
still sundial
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Thanks for the suggestion. I tried it but didn’t work. It did auto log me in but logged out and couldn’t log back in again unless repeating the process. Thanks for the idea though.

silk lance
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I think after logging in, you might be able to go to your settings and try to reconnect with your plex server to reauthenticate it.

silk lance
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I just switched to the newest develop release and it seems to be resolved in that current version. If you need help with that, let me know!

still sundial
silk lance
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I’m not sure on how to keep the metadata for the users separate for the PlexID.

#

Honestly, the easiest thing is using the develop version of overseerr. You’ll keep all your stuff and just change to the regular version when the update releases

still sundial
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ok so what is the latest beta. There's hundreds in the list. IM running in Dock on QNAP if that helps.

still sundial
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OK so I really dont know whats happening here. I hadnt changed anything in months, running the latest version (v1.30.1).

Things tried so far:

  1. restored from backup \config folder contents from November - No change
  2. restored from backup \config folder contents from October - No change
  3. Restarted Plex - no change
  4. Created new Plex server in docker, configured in Overseerr - same issue
  5. Completely rebuild from scratch - same issue

The only thing I can think of is:
A. The Plex auth has changes recently (although would have though others would be having this issue)
B. Something has happened with my Plex account (The error im getting is suggesting I dont have an account on the Plex server however my account is the owner and can log into Plex outside of Overseerr)

Any assistance would be great.

2022-12-14T00:11:31.642Z [warn][API]: Failed sign-in attempt by Plex user without access to the media server {"ip":"::ffff:10.1.1.155","email":"REDACTED","plexId":REDACTED,"plexUsername":"REDACTED"}```
silk lance
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Sorry for the late response, I just got home from the gym.
The issue seems to be with the v1.30.1 version of overseerr, here's the latest developer version:
docker pull linuxserver/overseerr:develop-version-15e246929bdbc2b7b5bdab7a84bd7882b79d5cb1

still sundial
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Strangely, I just changed my plex password and tried again. Same error however I did get a email from plex saying it worked.

silk lance
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You had the same error after changing docker versions and changing your Plex password?

still sundial
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Now running the dev version and looks to be working again. Strange how it suddenly stopped. Anyway thanks for all your help. I assume its OK to stay on this version for a while.

still sundial
silk lance
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Awesome and it’s completely fine to stay in the dev version. I’m glad you got it worked out - sorry I couldn’t be of more help.

short dust