Access Denied

[random elbow]

Fresh install. Tried both Hotio’s and LSIO’s Docker images. Initial install with same user account that is later on experiencing issues logging in.

Tried using proxy support enabled and disabled.

I am behind a Traefik reverse proxy but tried local network sign in with same result.

Warning message is: 2022-09-24T08:33:32.734Z [error]: Error checking user access: Request failed with status code 401

Error messages differ between: 2022-09-24T08:33:32.734Z [error]: Error checking user access: Request failed with status code 401

And previously: 2022-09-24T08:22:58.249Z [error]: Error checking user access: This user does not exist on the main Plex account's shared list

[random elbow]

Additional info: admin user sign-in works perfectly at new installation with same parameters except Tautulli not connected. Tried both regular and private tabs and with Apple iCloud relay service disabled and enabled.

[frail ingot]

getting the same issue, guessing you didn't get anywhere?

[random elbow]

I've recreated the docker container and associated appdata directory a couple of times and it seems to work now.

Haven't imported my Plex users tho. That might be the culprit

[rich jewel]

I've ran into the same issue this morning, I've tried resetting the plex connection as suggested in a GitHub issue I raised this morning but no joy

My next step is to create another overseerr instance to see if I can log in again

[lusty creek]

Any success? I also just started experiencing this issue

This seems a relatively new issue, I'm wondering if it's a bug with the latest update

[rich jewel]

so i've just setup a side by side instance of overseer with a new config directory and managed to login just fine, but i've noticed a few people have a similar error recently, i think @rocky flare said on another support issue he was gonna take a look at this in the week but for now i'm considering myself lucky i had a backup local admin account