My PC keeps lagging and freezing causing games to freeze and my keyboard to also stop working.

[kind dome]

• Lian Li PC-O11 Dynamic EVO Black

Choose your Intel CPU
Intel Core I7 12700KF 12 Core 20 Threads 5.0Ghz Turbo

Choose your DDR5 Memory
Corsair Vengeance RGB 64GB (2x32GB) 5600Mhz C40 DDR5 Memory - BLACK

Choose your Z790 DDR5 Motherboard
MSI Z790-P WIFI DDR5 ATX Motherboard

Choose your Graphics Card
MSI VENTUS 3X Nvidia RTX 4070 TI SUPER 16GB Graphics Card - Triple Fan

Choose your CPU Cooler
Lian Li Galahad II TRINITY 360mm RGB Liquid Cooler - Black with 3 x Lian Li ST120 Fans

Choose your PSU
Corsair RM850E 850W Gold Modular PSU +

Choose Your Primary SSD Storage Drive
Kingston NV2 1TB NVME M.2 GEN 4 SSD - Read 3500MB/s , Write 2100MB/s

Choose Your Secondary SSD Storage Drive
ADATA S70 Blade 4TB NVME Gen 4 SSD - Read 7400MB/s, Write 6600MB/s

Choose Your Additional Hard Drive Storage
No Drive

Choose Your Braided Cable Extension Kit
None - Standard PSU Cables

Choose Your Operating System
Microsoft Windows 11 Home 64 Bit- Installed and Fully Optimised

AWD-IT Internet Protection Powered by Norton
Norton™ 360 for Gamers - 90-Day Free Trial - PC, Mac, iOS & Android

Choose Your Wifi - (DO NOT SELECT IF THE MOTHERBOARD CHOSEN STATES WIFI SUPPORT)
None

• this device is around 2 months old, I have not overclocked anything on it.

• While playing games and apps on my PC i will randomly get a lag spike/game will freeze for roughly 5-15 seconds at a time, these are quite frequent. I have been searching for possible fixes for over a month now and still haven't figure it out yet. I have updated drivers for numerous things and done some things within the command prompt. i really need help to fix this as it destroys playing online as my game freezes but theirs doesn't.

• As ive said ive updated drivers, seeked help online and done some fixes using command prompt and it still will not fix

-if any more info is needed let me know.

[edgy silo]

have you ran a memory test yet? how many ram modules do you have and have you set xmp or left it at defaults ram settings?

the problem could be ram, but that usually results in a full system freeze if that is what you mean. SSD/HDD issues can cause stutter or long hitching spikes

cpu issues can also cause lag, like overheating will lower performance. it could mean either the CPU itself is overheating or the motherboard vrm power delivery overheating if it's low quality motherboard

[kind dome]

I have a z790-pro-WiFi-P as my motherboard, i also have a 360mm liquid cooling setup on my cpu aswell so im not sure it would be overheating

[kind dome]

I am running a memory test right now to see if there is anything wrong with it, I have 2x32gb of ram

[edgy silo]

what game is having the freezing problem? is it just that game or everything and does it include when using the desktop?

[kind dome]

It happens with every game, I thought just steam but it happens with all games. I haven’t experienced it when using desktop

[edgy silo]

you may need to run a more thorough memtest like memtest86 free version (not memtest86+)

[edgy silo]

what cpu cooler do you have?

actually, update your post with all your system specs im mentioning

like ram timings as spec'ed for the kit and whether it's an aio or air cooler for the cpu and what model

[kind dome]

I’ll put the invoice specs in as it will include my entire build

[edgy silo]

ehhh does it have specific details like what i mentioned?

[kind dome]

Uhhhhh not sure I’ll post it now and let me know what you would still need

[edgy silo]

i mainly just wanted to know what the ram specs were and cpu cooler

[kind dome]

I’ve updated the post if you want to have a look

[edgy silo]

have you checked cpu temperatures when gaming?

or even just idle in desktop?

most of your build looks find but the SSDs are kind of not great

well... more specifically the kingston ssd

do you know which SSD your games are installed?

that kingston SSD is very low quality and not reviewed well

[kind dome]

games are installed on the adata

kingston is primarily for my os

[edgy silo]

did the system come with both?

im wondering if the system was configured to have the kingston as OS drive and if you chose it to save money

that drive could be the source of all your problems

[kind dome]

hmmmm, i only use that drive for my OS, thats all, im not sure if it was configured to have the kingston as a os drive. the site i purchased the PC from (which i bought from before and had no problem at all with ) allows you to select a pre built PC and configure the parts if you want a faster or cheaper build. i upgraded most of the parts. the Kingston i chose myself specifically for my OS but im not entirely sure if it has been configured for this or not

[edgy silo]

personally, i would buy a new higher quality 2TB or larger and replace the drive after cloning it

but that would require removing the 4TB so the new drive replacement can be installed and cloned to from the original drive

and then that means taking the kingston out and putting the new drive in place of the kingston and putting the original 4TB back in the original slot

or get an external usb enclosure to clone the drive which is easier but costs extra

[kind dome]

it just doesnt seem like the ssd would be a problem. if it is then i might have a talk with the builder as the whole pc is in warrenty and im sure is returnable

would that drive, if it is the problem, cause anything to my games though. i would like to understand that if it can, how it can, if you know what i mean

[edgy silo]

well from what i saw in reviews, the drive runs very hot

normally a fixable issue with just a heatsink added to it. if it's over heating with the heatsink the motherboard comes with, it could mean the plastic covering for the thermal pad was not removed

i would say, run a benchmark on the drive to see what it does

you will also need to check the temperature

[kind dome]

ill give that a try and get back to you on it. will also check the temperature. thank you for all the help so far.

[edgy silo]

https://crystalmark.info/en/software/crystaldiskmark/

the performance will be below the rated spec by a lot if the drive is overheating

it will throttle performance to lower heat

[edgy silo]

looks like it's within spec

run the benchmark on your 4TB too

[edgy silo]

do you have any software installed for checking temperatures?

CPUID HWMonitor is simple enough without being too overly complicated to read

https://www.cpuid.com/softwares/hwmonitor.html

i need to take off in a few minutes so maybe someone else can help you

[kind dome]

all good, ill use that now

all my temps are sitting below like 50 degrees for everything but my gpu which is sitting at 55-60. i have a game running in the background rn

more info, just had a lag spike in game and my cpu, kingston spiked in activity and my GPU dropped

[storm thistle]

did u purchase this from a store fully built already? looks to be from a system integrator. since it’s only a couple months old, it’s best to contact the seller/vendor first before trying anything else.

[kind dome]

purchased it from AWD-IT a pc builder in the uk

it was a prebuit pc that came built from them but was possible to change parts out

[storm thistle]

contact them instead for warranty purposes. if u try troubleshooting it and actually mess up, u’ll end up spending more. the reason i’m advising this is because the issue u have does not point to anything specific except a possible hardware failing

[kind dome]

I will contact them tomorrow about the issue. Im just lost on finding what the problem is cause it really pisses me off