Having troubles with monitor randomly black screening during gameplay.

[ocean kelp]

Spec List
Cpu: AMD Ryzen 7700x 8-Core Processer
Ram: 32GB DDR5-5600MHz RGB RAM
GPU: GeForce RTX 4070 Ti - 12GB
Case: Lian Li Lancool 216 - Black
Mobo: ASUS Prime B650M-A AX
Storage: 2TB M.2 NVMe SSD
PSU: 750 Watt - High Power - 80 PLUS Gold Certified

Issue: Hi, I recently got this pc as a gift 2 weeks ago. I was moving the computer from house to house and before transporting the PC I had no issues with anything. There were no black screens, or anything of the sort. Now that I have transported it from house to house, which is about a 1 hour drive, there has been issues. One main issue with the PC is that when playing a game, or browsing on the internet, the monitor connected to my GPU randomly goes black, shortly after this the fans in the computer sound as if they are ramping up and become worryingly loud. After this happens, I just turn off my PC, and go on with my day. This issue has occurred many times. Does anyone have any clue why this is happening?

Please note that there was no issue before transportation. Also, the games I'm running when this happens aren't highly GPU nor CPU demanding games.

[sudden panther]

https://www.youtube.com/watch?v=IWELCn-SvGY&list=PLyReHG5dDxXXSgTLdfvdzJpFei941MX6H&index=43

this video from greg sounds odly similar to your issue

to spare you watching the whole thing, he just repasted the card and it seemed to work fine. if you want something to trouble shoot for now you could download a program that would let you see your temps for cpu and gpu and monitor them to see if youre getting any bad thermals

if your gpu is overheating then your monitors going black and fans ramping are an attempt by the gpu software to prevent it from killing itself

as far as it working fine before transporation, idk maybe its coincidence maybe a retention bracket or screw somewhere got knocked loose but you do have some options for now to narrow down your issues

[onyx dagger]

more likely some parts need to be reseated

or you have the pc case on a new surface compared to the last one and possibly there is lower humidity and you may be getting static discharge if the case is on a carpet

[ocean kelp]

this is exactly my issue, the only difference is that my monitor not plugged into my gpu doesn't turn off completely but becomes barely functional

[sudden panther]

what do you mean?

[ocean kelp]

if I can get it on video, I'll send it.

[sudden panther]

sweet

[onyx dagger]

my guess is the cpu may be overheating past the limits

probably broken thermal paste bond

if the system starts doing exactly what the viewers video showed in the above video, it is often loose or shifted parts, or overheating parts from broken thermal paste bond

[sudden panther]

the card in that video was new too probably just bad paste application from factory

[onyx dagger]

the thermal paste bond on the gpu wouldn't really break from moving the pc in a car for awhile but it could happen. i'd expect it on the cpu before the gpu if you have a larger air cooler on the cpu

[ocean kelp]

if it matters any, I have liquid cooling

for cpu1

[sudden panther]

do you have any monitoring programs downloaded like msi afterburner, cpuz, hwinfo?

[onyx dagger]

did you try reseating any parts?

reseat parts, check cables are fully plugged in

check cpu and gpu temperatures

[ocean kelp]

I don't have those installed

I didn't try to reseat any parts either

[onyx dagger]

just go download hwmonitor

[sudden panther]

^^^

[onyx dagger]

https://www.cpuid.com/softwares/hwmonitor.html

it's simpler than hwinfo

gives the same info you need for this situation

you might wanrt to get gpu-z to get more info on gpu sensor data

thinking about it for a sec, i think it may actually be overheating gpu because of broken thermal paste

my 3070 did the same thing but to a lesser extent until i repasted it

[sudden panther]

we've established that

that was the point of me sending the video

[onyx dagger]

im just adding a bit of "confirmation" that it may just be the gpu needs a repaste

need them to get the monitoring program installed so we can check idle temperatures

[ocean kelp]

ok

[onyx dagger]

idle temperatures for your 4070 ti should be around 35-45c depending on case temps

the hotspot would be around 10c higher

if it's overheating i would expect closer to 50c idle and 60-70c hotspot

[ocean kelp]

i installed it

what now?

[sudden panther]

did you run the program?

[ocean kelp]

Yes

[sudden panther]

do you see your gpu listed?

[ocean kelp]

mhm

[sudden panther]

can you send a picture of the temps

[ocean kelp]

are the fans supposed to be at 0 RPM?

[sudden panther]

are they spinning

[onyx dagger]

0 fan spin is zero rpm feature

they only spin up at a certain temp

[ocean kelp]

they aren't spinning

[sudden panther]

nvidia founders cards dont have fan stop but other brands do

[ocean kelp]

btw im not running any games

[sudden panther]

oh well doesnt mattter they turn off when you dont need them

just pull up like a 4k youtube video and see how the temps go

[onyx dagger]

what brand gpu do you have

[ocean kelp]

um, i'll have to check

[onyx dagger]

wait actually

get this program so you can log temperature data when gaming
https://www.techpowerup.com/gpuz/

it also shows you your gpu brand and model

[ocean kelp]

these are the temps on a 4k video

they really didn't change much

I can try running a game like GTA and see how that goes.

If you want me to

[sudden panther]

yeah that might be better

[onyx dagger]

@ocean kelpwhen you get the black screen, how long is the pc running and are you doing anything else besides web browsing when it happens or does it happen when idle too?

[ocean kelp]

i don't normally web browse too much but it's when I'm playing not hard to run games

that's normally what im doing on my pc anyway.

[onyx dagger]

ok so it sounded like it was happening when you were browsing or i read what you said wrong

[ocean kelp]

happend when I was playing a game

[onyx dagger]

you will probably want to run gpu-z so you can log the data before it crashes

it logs the temperature at intervals

[ocean kelp]

is that this program?

[onyx dagger]

unfortunately it also logs everything els

[onyx dagger]

yes

[ocean kelp]

like what else?

actually nvm'

[onyx dagger]

all sensor data

[ocean kelp]

ok

[onyx dagger]

you will have to check to find the actual temperature data in the output file

[sudden panther]

does it save after a crash?

[onyx dagger]

you also need to check off the "log to file" box at the bottom left of the sensor tab before you start playing a game

[onyx dagger]

it's saving as it collects data

[sudden panther]

neat

[onyx dagger]

also make sure you turn off logging when you get back into windows

so it's not making a huge log file from running all the time if you decide to keep gpu-z on all the time

[ocean kelp]

the model is PNY

[onyx dagger]

did the driver get updated at any point after the move or before the move?

[ocean kelp]

nope, my drivers are all up to date

if you want me to, i can reinstall them

[onyx dagger]

so before the move the driver was up to date?

you didnt install a new one and windows did either?

[ocean kelp]

yes, it was updated and installed the day i got the pc

[ocean kelp]

not that im aware of no

[onyx dagger]

ok well currently signs point to the gpu probably needing a repaste, but it may just need the gpu taken out and reseated in the slot

[ocean kelp]

alright, are you still interested in my gpu temps when running a high quality game like GTA?

[onyx dagger]

at idle the gpu has normal temperatures but the cooler is massive and the gpu doesnt use a ton of power when idle or watching youtube, so you need to run a game to get proper temperature readings under load

[ocean kelp]

so you want the temps, gotcha

i'll get them ina second

[onyx dagger]

log the data with gpu-z and shut the game off after playing for maybe 1 minute in single player gta

assuming it doesnt crash before then

[ocean kelp]

how do I log the data?

[onyx dagger]

in gpu-z, click the sensors tab. buttom left is a check box that says log to file. check that and pick a save location for the logfile

i usually just toss it to the desktop if im doing quick checks

[ocean kelp]

alright, lemme get those temps rq

[ocean kelp]

how do i even read this

[onyx dagger]

open it int a text reader like notepad if that is even still in windows 11

[ocean kelp]

i did.

its all a bunch of numbers that make no sense

[onyx dagger]

is text wrapping on or off?

[ocean kelp]

this is what it looks like

[onyx dagger]

ok open format at the top and turn off text wrapping

word wrap rather

[ocean kelp]

that looks alot better

[onyx dagger]

the first 5 are what you're looking for

[ocean kelp]

this what your looking for?

[onyx dagger]

oh i meant the first 5 categories

[ocean kelp]

oh

[onyx dagger]

gpu clock, memory clock, gpu temp, hotspot temp, memory temp

scroll down to like... halfway

where the gpu clock is at its highest

[onyx dagger]

what does it say for memory temp?

just list off a few

[ocean kelp]

the max was 1312.7

[onyx dagger]

that is not temperature

[ocean kelp]

mhz

1312.7 mhz

OH

Memory temp

Mb

[onyx dagger]

that is ram MHz

the gpu temps and hotspot temps are normal

actually low

[ocean kelp]

it sits around 36 c idle, but goes up to a 42 c

max is 46 c,

46-44 c was most likely when i was playing GTA.

[onyx dagger]

do you have the game running on maxed out graphics or low settings?

[ocean kelp]

it's set at pretty high setting I believe.

[onyx dagger]

what does your cpu temperature say in the log file?

that is on the very end of the sensor data

categories

[ocean kelp]

it's idle around 40-45 c, but goes all the way up to around 72 c, but then goes back down to 60-55 c

[onyx dagger]

ok... hmmmmmmmmm

something else is causing the issue then

[ocean kelp]

so it's not my temps

[onyx dagger]

temperatures are normal for everything

[ocean kelp]

or overheating

[onyx dagger]

the only other thing it might be is the the power cable to the gpu

[ocean kelp]

like it may be loose

[onyx dagger]

make sure it's fully plugged in

[ocean kelp]

or smth like that

ok, also, do you recommend me taking it out and replugging it in?

the power cable?

[onyx dagger]

those new 12vhpw cables have a shity connector

honestly, i would unplug the power cable, take the gpu out, put it back in and replug in the power cable to make sure nothing is loose

make sure everything is seated properly

[ocean kelp]

your talking about that power cable right

[onyx dagger]

yes to the gpu

[ocean kelp]

ight

[onyx dagger]

i cant quite tell but it looks loose

[ocean kelp]

alright, i'll unscrew the pc case and hook that power connecter back up.

also, my first time connecting it, we put it in, and it was hard to take out without apply pressure

what do you recommend for that

[onyx dagger]

just gotta make sure it's fully plugged in and dont bend the cable too much at the gpu

[ocean kelp]

alright, i'll push it in a little and see if the problem continues.

[ocean kelp]

do you recommend holding the graphics card in place to ensure that the graphics card dosen't move or get bent?

[onyx dagger]

you could get a gpu holder if you want

you're more likely to have an issue with that power cable than the gpu sag issues

[ocean kelp]

do I need to unplug anything

[onyx dagger]

if you are taking the gpu out, unplug the gpu power

[ocean kelp]

huh

[ocean kelp]

I'm trying to show you a pic and the bot is being weird

do you recommend I unscrew that cover to make sure everything is in their correctly

they were already plugged in when they shipped the computer

[onyx dagger]

for now just redo the gpu and then check it again in game

the pc was working fine except for the display going back so that means gpu issues

[ocean kelp]

ok, do you recommend that I take it completely out? it feels pretty stiff and not loose at all

[onyx dagger]

just unplug it and plug it back in

force it in as much as you can there should be no gap

[ocean kelp]

the gpu?

or the connecter

[onyx dagger]

it needs to click in and not have any gap at the power connector plug

[ocean kelp]

the image is blurry but is that plugged in enough for the power supply?

[onyx dagger]

just push it in firm

you dont need to ask me on every plug, just unplug and replug it and make sure it's seated well

[ocean kelp]

alright, my bad, just wanted to make sure.

[ocean kelp]

Thank you bro, haven't had any problems since.