Laptop Screen Defect | Fixitfixitfixit Drops & Tech | Page 1

sturdy spear Jun 29, 2023, 4:28 AM

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Got a new laptop OB from micro center, Zenbook pro 14 oled. Saw something in the corner of the screen and wondering if I should contact ASUS regarding this.

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@velvet totem

naive plume Jun 29, 2023, 4:29 AM

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does microcenter not have a warranty for this

velvet totem Jun 29, 2023, 4:29 AM

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^

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I would bring it back to mc first

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Did you buy the mc warranty? I know ob for them is sold "as is"

sturdy spear Jun 29, 2023, 4:30 AM

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I didn't buy the warranty

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I could since it's within 14 days

velvet totem Jun 29, 2023, 4:30 AM

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Previous owner mightve donked it

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If u got the warranty, they could replace it

sturdy spear Jun 29, 2023, 4:30 AM

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But here's the issue, MC doesn't have a replacement

naive plume Jun 29, 2023, 4:30 AM

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that wouldnt be covered under asus warranty probably either since its user induced

velvet totem Jun 29, 2023, 4:31 AM

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But it doesn't look that significant from the pic

naive plume Jun 29, 2023, 4:31 AM

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thats true

sturdy spear Jun 29, 2023, 4:31 AM

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I bought the last one MC had

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I know BB is getting it in stock

velvet totem Jun 29, 2023, 4:31 AM

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sturdy spear I bought the last one MC had

They can always work internally with warehouse to get you a replacement

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If you have the warranty

sturdy spear Jun 29, 2023, 4:32 AM

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What about the 15 day return policy?

velvet totem Jun 29, 2023, 4:32 AM

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For ob, most they will do is refund ya

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You can try your luck but I'd doubt it for a product that's OOS

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Because ob is sold as is

naive plume Jun 29, 2023, 4:33 AM

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damn

velvet totem Jun 29, 2023, 4:33 AM

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I.e: any defects on it is assumed that you accepted that beforehand and know it

sturdy spear Jun 29, 2023, 4:34 AM

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I know they let you buy their warranty within 15 days of purchase

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I think

velvet totem Jun 29, 2023, 4:34 AM

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It's 30 days if you have online microcenter account

sturdy spear Jun 29, 2023, 4:34 AM

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I do

velvet totem Jun 29, 2023, 4:35 AM

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https://community.microcenter.com/discussion/12693/accelerate-your-returns-with-micro-centers-online-return-check-in

Micro Center

Accelerate Your Returns with Micro Center's Online Return Check-In!

We know returns can be a hassle. That's why we want to make them as easy as possible for our Micro Center account members!

velvet totem Jun 29, 2023, 4:36 AM

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sturdy spear I know they let you buy their warranty within 15 days of purchase

That's up to you. But you actually do have 30 days if you have mc online account

sturdy spear Jun 29, 2023, 4:38 AM

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Kinda don't wanna spend the few hundred dollars though

velvet totem Jun 29, 2023, 4:39 AM

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True. That's why you should think about your option. You do have 30 days

sturdy spear Jun 29, 2023, 4:40 AM

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So what are my options here to get that addressed

velvet totem Jun 29, 2023, 4:42 AM

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Go get the warranty and get that replacement - but make sure u can get a replacement if you do get a warranty
Return the laptop
Do nothing since it doesn't seems to be a big problem

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Check dm

sturdy spear Jun 29, 2023, 4:43 AM

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Asus warranty wouldn't cover it right?

velvet totem Jun 29, 2023, 4:43 AM

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High chance, no

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As @naive plume said, its a user error, not factory error

sturdy spear Jun 29, 2023, 4:43 AM

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Well, it could be factory. It's not a crack on the screen. It's between the screen and the bezel

velvet totem Jun 29, 2023, 4:45 AM

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You could try to wiggle that with asus but that's a risk

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That you bought it from mc and this is the issue, if they can rma it.

sturdy spear Jun 29, 2023, 4:45 AM

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Micro center is OOS for the laptop

naive plume Jun 29, 2023, 4:45 AM

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just get a framework kek

velvet totem Jun 29, 2023, 4:46 AM

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sturdy spear Micro center is OOS for the laptop

Ask asus for rma, see what they say

sturdy spear Jun 29, 2023, 4:47 AM

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Does it matter that I'm still within return policy for MC?

naive plume Jun 29, 2023, 4:48 AM

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asus wouldnt care

velvet totem Jun 29, 2023, 4:48 AM

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^

sturdy spear Jun 29, 2023, 4:48 AM

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Ok. I'll try soon just to see what they say

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Should I call their customer support before submitting an RMA ticket?

velvet totem Jun 29, 2023, 4:52 AM

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You could try but I doubt calling CS would really help you from my experience dealing with customer support

sturdy spear Jun 29, 2023, 4:53 AM

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Not sure where to submit a ticket tbh

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I haven't even registered the product

naive plume Jun 29, 2023, 4:53 AM

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CS will probably route you to TS

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and then TS will tell you to file for rma and give you a ticket number

sturdy spear Jun 29, 2023, 4:53 AM

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Ok. I'll try tomorrow or Friday

velvet totem Jun 29, 2023, 4:54 AM

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https://as-rma.asus.com/us
Tried thru here?

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Last time when I submitted an rma, I didn't have to register but it was mobo

sturdy spear Jun 29, 2023, 4:54 AM

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Thanks lol

velvet totem Jun 29, 2023, 4:54 AM

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Not sure about laptop

sturdy spear Jun 30, 2023, 12:33 AM

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I got sent the RMA stuff

naive plume Jun 30, 2023, 12:33 AM

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thats good

sturdy spear Jun 30, 2023, 12:33 AM

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Not sure if I wanna go through with it

naive plume Jun 30, 2023, 12:33 AM

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but there's still a chance that they reject it after inspection

sturdy spear Jun 30, 2023, 12:33 AM

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I kinda don't wanna send in the laptop for a small thing like that

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I did register the product so I have the ADP from Asus

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Accidental protection plan or something

naive plume Jun 30, 2023, 12:35 AM

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oh

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thats col

sturdy spear Jun 30, 2023, 12:36 AM

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Comes with registering the product

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https://www.asus.com/us/site/ADP/

ASUS US

Accidental Damage Protection (ADP) | ASUS US

It's a fact – accidents happen. That's why ASUS offers one year free Accidental Damage Protection (ADP) on most laptops* so that when accidents happen, we have you covered.

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This

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@velvet totem

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Did you register your G14

velvet totem Jun 30, 2023, 12:39 AM

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Pog

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Not yet

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I didn't know. That's a good one

sturdy spear Jun 30, 2023, 12:40 AM

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Comes 1 year if you register

velvet totem Jun 30, 2023, 12:41 AM

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Sounds to me like unless the laptop is deemed unusable in normal circumstances, this doesn't apply

#Laptop Screen Defect