#Tech FAQ

1 messages · Page 1 of 1 (latest)

hallow badge Jan 3, 2024, 10:06 PM

Please check FAQ before ask questions!

Index:

[Steam Issues](#1192227552249516213 message)
[IP-related Issues](#1192227552249516213 message)
[Xign-anticheat issues](#1192227552249516213 message)
[Launcher/Login-related issues](#1192227552249516213 message)
[How to submit Bug Report?](#1192227552249516213 message)
[How to use Customer Support!](#1192227552249516213 message)

Link Steam and Browser

To link the game, initially launch it via website and then through Steam. To save time, rather than re-downloading the entire game, use the web version's installer to set an installation path. You can then transfer the Steam files, or vice versa if your first launch was on the website. After installation, close the launcher during patching, navigate to the game's installation folder in Steam/Website files, copy all contents, and paste it into the Website/Steam launcher directory.

Ensure Internet Explorer is installed, as the game opens the browser for login. If there's no pop-up, make sure it's allowed in your settings. This process should link your account successfully. If it's still not working contact Customer Support !

Unlink Steam

To unlink your Steam account, please send an inquiry through the customer service in our official website (https://www.closersonline.com/support/qna) or send us an email ([email protected]) along with these information:

Steam Email:
Do you have DLC purchases in the account?
~The process should take 1-2 working days.

IP is wrong or blocked

If you get this error message, please contact our customer service through the inquiry system in our official website (https://www.closersonline.com/support/qna/) or send an email ([email protected])
Provide us your Public IP (not private), along with your Closers Name and the email you're using for Closers account
We will request your IP to be unblocked and the process should take 1-2 working days

Note:

Naddic blocks IP addresses for some countries to meet licensing agreements, comply with legal obligations, and to ensure high-quality experiences.
Naddic doesn’t always have global permission to share games. It’s pretty common for games to have different publishers for different regions. IP addresses are blocked for countries where we don’t have a license to publish the game.

If you have confirmed that your country was included in the list but still can’t proceed due to the error, please contact Customer Support
or send an email to, [email protected] and provide your IP address including the screenshot of the error beforehand for further investigation.
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hallow badge Jan 3, 2024, 10:35 PM

Xign-Code issues

0xE019100A:

This error code occurs when another client is updating during game client duplicate launch.
0xE019101A:
Check antivirus, it might flag the game as malicious
If it's not the case, delete the "xmag.xem" file from the XIGNCODE folder and try launching the game once again
0xE019100C:
The PC you are currently using has been blocked due to previous hack tool usage.
0xE019100B:
This error code occurs from detection of program usage irrelevant to the game.
0xE0191014:
Occurs from duplicate launch process detections from XIGNCODE3 or the executable game file. If this issue still occurs after shutting down the duplicate program, please reboot your PC and try again.
0xE0191009:
This error code occurs when XIGNCODE has an issue during the update process.
0xE0191008:
This error code occurs when the XIGNCODE process has an issue during the initial launching stage.
0xE0191007:
This error code occurs when an irregular game client is launched.
0xE0191006:
This error code occurs when the XIGNCODE process has an issue during the initial launching stage.
0xE0191005:
This error code occurs from game client duplicate launches.
0xE0191004:
This error code occurs from Windows 95, 98, ME compatibility mode.
0xE0191003:
This error code occurs during virtual environment game play.
0xE0191002:
This error code occurs when XIGNCODE cannot process simultaneously with another unknown program. Please check if program such as nProtect’s GameGuard and AhnLab HackShield are operating and proceed to turn them off before game launch to solve this error.
0xE0191001:
This error code occurs in cases of your OS (operating system) cannot be compatible with XIGNCODE activity.
0xE0190401~0xE019040A:
This error code occurs in cases of XIGNCODE malfunctioning.
0xE0190301~0xE0190312:
This error code occurs in cases of XIGNCODE malfunctioning.
0xE0190201~0xE0190214:
This error code occurs from another program altering XIGNCODE activity, internal function problems, or malicious activity unrelated to the game.
0xE0190101~0xE0190109:
This error code occurs when XIGNCODE files are damaged.
0xE0010001~0xE0010007:
This error code occurs due to an internal problem from XIGNCODE.
0xE0010003:
This error code occurs due to insufficient system resources. Please relaunch the game after checking disk volume and clean up.

Source: Wellbia FAQ

The xigncode.log file is a record of XIGNCODE activity. If you had a XIGNCODE error that cannot be solved from the FAQ method, you can send an email to `[email protected]` with the xigncode.log attached. Please include any details of what the error consists of.

Where is the xigncode.log file located?
> The xigncode.log file is located inside your Closers game folder (Closers>XIGNCODE>xigncode.log).
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hallow badge Jan 4, 2024, 10:18 AM

Tech FAQ

hallow badge Jan 12, 2024, 12:51 AM

Launcher-related issues

Launcher doesn't not start or respond!

If the game launcher doesn’t start or respond, it could be due to a crash caused by few problems on PC.
Please re-launch your game launcher again after trying either one of the following:

Ensure you're not using Opera. This will not launch the game. Recommended to use Chrome, Firefox or Edge.
Make sure you have all your drivers updated. Check the website for the links to it. DirectX, Visual C++. GPU & CPU drivers Nvidia, AMD & Intel
Exclude Closers from the Anti-Virus scanning list
Close the Anti-Virus programs that are currently running on your PC
Make sure that's C++ 2017 and 2010 installed!
If you're still facing issues generally try to do the common troubleshooting steps of restarting your PC/Network devices/verify files using the magnifier glass button on the launcher!
~
If you tried the suggestions above and it still didn't work, please send a report to Customer Support for further investigation. Please follow the steps below on how to obtain the Log file report.

Please go to the Closers game folder and obtain the PATCHER log file.

Closers folder → Log folder → PATCHER_(date)_(time).log file (Example: PATCHER_20240104_175314.log)
Please zip the Log files to keep them in the “folder”
File can be provided by uploading it to Google Drive and enabling access.

State the date and approximate time the crash occurred.
PC specifications (please provide us with the following screenshots)

Submit a summary of the issue including your Log file to Customer Support or send it through email, [email protected].
Folders → right-click on “This/My PC” → Properties
Windows Search → Device Manager → Display adapters
(Example screenshot)

Connection problems:

Update failed, please restart - In Steam case, we recommend launching the game first through the official website using a browser like Chrome. In case you still get the same problem, as mentioned above, clear the cache and cookies of your browser or use a different browser. If it persists, please change the internet connection if it's possible; sometimes an unstable connection causes this problem. Cloudflare DNS also can help. As a last solution, please click on the magnifying glass on the launcher to check Closers client-side files.

How to Сlear DNS Cache:
Press "Windows + R" button on your keyboard to open the execution window. Enter "cmd" and click OK.

If there's no Windows key, you can search for "CMD" in the Windows interface and execute "Command Prompt"
When the black window appears, directly enter ipconfig /flushdns and press the Enter key.
If "Successfully Cleared DNS Interpreter Cache" appear, it is considered successful.
Try to log in again into the game.

Login-issues

Steam/Website:

If you did not migrate your account from EME its most likely stuck and you will need to create a new steam account if you want to connect. You can contact Customer Support they can help you unlink old inactive account and link the new one!
"Wrong IP" contact Customer Support and ask them to whitelist you. This is a random IP block most likely caused by the banwave caused earlier in 2020
Closers world-server is region blocked in KR, JP, TW, CN!
Download C++ package if you're having troubles with launching game after DX11 patch.
Login failed. If the game is under maintenance, please try again after the maintenance is completed.
Try to relog again through the website. The cookie that holds the login information has an expiry timer so you will need to refresh it.
If it doesn't work, try to clear the cache and cookies of your browser or use a different browser.
As a last resort, please try to click the magnifying glass on the launcher to check the Closers data file.
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How to submit Bug Report?

Prepare the information that you will posting in #🐛bug-reporting
Also you need role <@&906137405302648832> which you can claim in #🐞bug-report

Location: (Map or Dungeon name)
Bug Description: (Summary of report. If it can be replicated, kindly provide the steps to speed up the investigation process)
Screenshot/Video: (Attach a screenshot/video to the report) It's important!
If it's includes private info please use Customer Support !
If it's just interface or server related issues like you can't send gift to specific player or can't buy specific item feel to list problem here.
For translation issues please provide screenshot/video example as well!

Important Reminder

⚠️ DO NOT share your personal data.
For any reports or issue that only occurs on a specific account such as website log-in, accounts and billing related, please directly contact the Customer Support for further assistance.

📌 Reminders:

Don't forget to check the #1192746939524059196 message to avoid duplicate reporting, however, if the issue still occurs, you could provide additional information about the bug which will greatly help with our investigation.
Posts that didn’t follow the reporting format stated above or is not bug-related will be deleted.
For game crash issues, check Closers FAQ !
If your report consists of your account information, please contact the Customer Support.
Please note that you may not receive updates or direct response to your bug report, however, it will be directly reported to the Developers for a fix. The duration of the fix will vary depending on the issue, and it may be applied directly to the server or during server maintenance.
For #🔧technical problems discussion you can still use text-channel.
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