#Just came back from a depot warranty repair but application still freezes followed by a forced reset

33 messages · Page 1 of 1 (latest)

severe quartz
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Just came back from a depot warranty repair but application still freezes followed by a forced reset

sterile cave
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update your drivers/bios make sure chipset drivers are also up2date

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-pcsupport

spiral cometBOT
sterile cave
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based on what you mentioned prlly a chipset issue/bad uv?

severe quartz
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Bios is up to date, but I did do a DDU uninstall of Nvidia and intel and clean installed them, as well as reinstalled all the chipset drivers on about saturday. Haven't seen a freeze just yet but also haven't had a chance to do an extended gaming session

sterile cave
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can also be bad mem/ssd but try with the easy things first before continuing*

severe quartz
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yeah, that's my hope. they didn't replace the SSD so if I get another freeze I am risking a full OS reinstall then I'll call them up again

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Only other weird thing is after the DDU and reinstall starting up warframe causes a minor PC hang. Can confirm this is only on hybrid mode so the DDU may have broken something with the graphics swap handoff because the exact same 2 second freeze happen again when closing the game

sterile cave
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check logbooks

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(event viewer)

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see (critical/error) and what timestamp that hang occured and its details

severe quartz
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all I get at the time of the hangs are

Application 'C:\Program Files (x86)\Steam\bin\cef\cef.win64\steamwebhelper.exe' (pid 22432) cannot be restarted - Application SID does not match Conductor SID..

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googling about the SID led me to clearing the TPM which did nothing

sterile cave
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Do you have some third party antivirus installed?

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McAfee? bitdefender?

severe quartz
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No, only windows defneder

sterile cave
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i dont really care about those errors

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i only care about criticals

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and those cause hangs and such

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best to just spare my time is to send a screenshot of your event log

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where it groups it into critical and such

severe quartz
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there are no critical errors that's the thing

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the highest level is error and that occurs on starting/closing the app which I think is from it going from the optimus to the nvidia

sterile cave
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could also be the reason for the hang when you switch to warframe

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try going dGPU only?

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or hybrid only anw if it happens again show some logs here.

severe quartz
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It doesn't have the issue on dGPU

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btw thank you

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This is the only thing that happens when I start warframe, a small 2 second freeze, the desktop screen turns a more washed out color...oh

image.png
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it may be turning on HDR or something

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nope not HDR related