#Lenovo Legion 5 - Keyboard turns off randomly

4 messages · Page 1 of 1 (latest)

formal mango
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Model: Lenovo Legion 5
OS: Windows 11
Issue: I have a brand new Lenovo Legion 5 whose keyboard turns off sometimes. The problem doesn't occur in, as sometimes it happens two days in a row and sometimes once a month. The device has been updated with the latest drivers.
The error seems to yield different results every time it happens. Normally, after waiting for a minute or two, things return to normal, but today after the keyboard stopped working first, and then the laptop reset itself.
Thank you in advance.

ashen sun
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have the same problem

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i downgraded from bios version 45 to 44 and it helped a bit

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i think that going up to 36 version might help however i saw a post of a guy that went from 42 to 27 and bricked the system