dreamy plinth
**Model: **
Legion 9i
**The issue: **
It crashes up to two or three times in a day with the "Your PC ran into an error" screen
What I have tried:
Nothing; I don't know where to start because I don't know what could be causing it
**When it started producing the issue: **
A couple of days after I got it about two weeks ago.
**Whether I've installed new drivers or software: **
I have been keeping all drivers and software updated.
graceful trout
Do you have a higher res of the picture?
I cannot read the "what failed" part
Ah it's WifiCX.sys
dreamy plinth
Unfortunately, that's the original resolution
graceful trout
so... likely wifi driver
graceful trout
Unfortunately, that's the original resolution
Yeah I managed to read it.
dreamy plinth
Ah it's WifiCX.sys
I hadn't noticed that but now that you've mentioned it, this is when ti happens most frequently:
I open the laptop lid and wake it from sleep. Then I try to connect wifi to it, it crashes
One, it should be connecting on its own but doesn't. So i try to go in and click connect but it crashes after that
graceful trout
So...
1st check what wifi card do you have and report it here
2nd please uninstall the wifi driver via device manager, then download the newest driver from support.lenovo.com, type in your Serial number.
Yeah this should be easy
should
dreamy plinth
You're giving me hope 🙂
I'll get back to you with the info in just a second
Is it the MediaTek one?
graceful trout
Is it the MediaTek one?
Yes, the wireless lan card
The driver should fix it
Otherwise, swapping another card should be cheap.
dreamy plinth
So I just uninstall it and the restart windows for it to reinstall?
graceful trout
Just that is a hassle
graceful trout
So I just uninstall it and the restart windows for it to reinstall?
Just do as Device Manager suggest.
Ah wait
dreamy plinth
Otherwise, swapping another card should be cheap.
But this shouldn't be happening 🥺 This is a brand new machine
graceful trout
If you don't have ethernet cable, download the driver first.
graceful trout
But this shouldn't be happening 🥺 This is a brand new machine
Things happens.
dreamy plinth
I have an ethernet connected
graceful trout
Alright, uninstalling using device manager
remember to tick the "delete driver"
graceful trout
yeah just uninstall it
dreamy plinth
Done, next steps plz
graceful trout
Done, next steps plz
told ya above
graceful trout
You see mediatek?
graceful trout
Or install then restart?
Maybe install then restart
dreamy plinth
Got it boss
