#Legion T5 crashes after 30-60 mins of gaming

16 messages · Page 1 of 1 (latest)

fathom scaffold
#

Model: Legion T5 26IAB7 - Type 90SV
Issue: While playing any game more demanding than CS:GO the PC crashes with a bluescreen UNEXPECTED_STORE_EXCEPTION, CRITICAL_PROCESS_DIED, WHEA_UNCORRECTABLE_ERROR or just a black screen and after rebooting often crashes a second time after 5 minutes with SYSTEM_SERVICE_EXCEPTION. Dump file creation always fails. Temps never exceed 75ish.
I've tried: Reinstalling Windows (both 11 and 10), older and newer GPU drivers, DDU, updated BIOS, issue cannot be reproduced with stress tests.

This issue started once I got the machine. First time turning it on, downloaded my games, it crashed and has been doing this ever since.

(Please help me, this has been a headache for months and taking it to service isn't really an option)

hardy ridge
#

can you go @ event viewer and go to

image.png
#

And see what those logs tell us about the WHEA?

#

A whea is usually a bad sign that may indicate major hardware instability

#

Faulty drivers such as gpu driver shenanigans won't cause those considering your symptomps it could either be PSU, RAM, cpu or drive related

#

Stock settings no gpu/cpu oc or xmp applied from factory on your machine? we could use some more details

fathom scaffold
#

Right, since I've been having this issue from day 1 of having the machine, some faulty hardware is definitely a possibility.
I'm running stock settings on everything.
Looking at event viewer, I'm not sure what I can gather from it. (Events seem nearly identical so here is the details of one)

  • System

    • Provider

    [ Name] Microsoft-Windows-Kernel-WHEA
    [ Guid] {7b563579-53c8-44e7-8236-0f87b9fe6594}

    EventID 20

    Version 0

    Level 4

    Task 0

    Opcode 0

    Keywords 0x4000000000000800

    • TimeCreated

    [ SystemTime] 2023-04-23T14:19:05.9742890Z

    EventRecordID 3

    Correlation

    • Execution

    [ ProcessID] 4
    [ ThreadID] 524

    Channel Microsoft-Windows-Kernel-WHEA/Errors

    Computer DESKTOP-CS075CU

    • Security

    [ UserID] S-1-5-18

  • EventData

    Length 298
    RawData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

(If additional information is needed let me know)

image.png
hardy ridge
#

Seems to be quite obscure and i'm not as versed but maybe the following google search results might help you out

#

On amd i've seen this caused by infinity fabric being too low or vcore not being enough but not so many relevant results for intel

#

Others reported that their cache multiplier on intel was too high -> unstable and got this error

#

Seems to be caused by either the CPU or PCie power management

#

since you said stress tests were ok i'd go for the PCie power management

fathom scaffold
#

I changed this setting in the advanced power options from "Moderate power savings" to "Off" and I don't know if this was it, but the machine didn't crash while playing Rust for over 2 hours.
This is looking promising however I will conduct more tests on different games when I can.

image.png
hardy ridge
#

Sorry for the random necro oresa, how's your system holding up