#Complete black screen on Y545

3 messages · Page 1 of 1 (latest)

nimble elk
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Model: Y545

Describe the issue: The computer has a completely black screen from boot. It powers on, the lights come on and I hear the fan, but the screen never shows anything.

What have you tried already?:

  • Hooking it to an external monitor.
  • Power off, power on.
  • 60 second hold on the power button
  • Holding F2 to go to the BIOS
  • Rapidly tapping F2 to go to the BIOS
  • Windows key + CTRL + SHIFT +B
  • Booting from a USB stick
  • I tried some blind options for getting to the BIOS that a user on the Reddit sub suggested.

When did it start producing the issue:
Two days ago.

Did you install new drivers or software?:
Not that I'm aware of, but I think it was setup to auto install updates from MS. I don't think it had any auto downloads from NVIDIA

Can you provide images/videos to show us the issue:
All you would see is the laptop power lights coming on and then nothing. I can provide pics if necessary though.

steady lagoon
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I suggest popping the back cover off and unplug battery & cmos battery for 2-3 minutes then reconnect

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see if it helps