Some accounts cannot play gauntlet mode

[shadow pivot]

Guys, a friend's account cannot play Gauntlet
keeps looking for the match and never finds, it in all game modes

He already reinstalled the game and did all the "basic" things to try to fix it, and nothing changed

Can anyone tell me how to resolve this?
just creating a new account?

It's difficult to find support for the problem
That's why I'm opening a ticket here, no one helps us
tnks

[bitter dew]

yes, this is happening to me! i'm very discouraged by the game because of a problem that nobody knows how to solve

I've tried everything, including changing computers, and I still can't get into any arena mode

[frozen ginkgo]

this recently happened to me. seemed to work again fine the next morning though. game doesn't show how many people are in que and you cant ever find a game. only had that issue once though

[ancient yacht]

Windows or Mac?
Tried rebooting System?
Vpn Off?
Drivers up to date?

[severe urchin]

@shadow pivot @bitter dew - please raise a support ticket and i’ll get the team to take a look 🙂

@shell ermine fyi

[bitter dew]

windows, i didn't try to reboot because i bought a new pc, so it doesn't even make sense that it's something to do with the computer

yes, I don't use vpn and all the drivers are up to date

[bitter dew]

where? in the game?

[severe urchin]

Yup log it from in game 🙂 think the shortcut is B 🙂

[twilit sundial]

When I had this problem it was related to NFTs. If you have a cosmetic equipped that you later sold or something then it will do this.

Remove all cosmetics that are attached, and go back to the defaults and then try.

[bitter dew]

ill try now, ty

[bitter dew]

i think we solve the problem

im still searching but its already different, now i can see the number of players

ty @twilit sundial! It was probably a sticker that was in use and I had already sold it!

[twilit sundial]

Yup that'll be it. I had the exact same problem, I can't remember who told me what it was

But if u see others, don't forget to pass it on! Its a very weird one.

It was funny for me since i had 4 of the same skin, but the one I had selected was the one i sent away for a prize 🤣

[bitter dew]

🤣