[recovered]Fatal bug found in ILLUVIUM ZERO, which makes your land unusable

[forest kelp]

I filled the land with roads,Then the fatal problem arises, when I enter the land again, the game will crash directly, I can't enter the land now, so I can't reset it. It's a dead end loop. There's nothing I can do.I have tried to transfer the land to a new address, but the problem still persists. So far I have 3 T4 plots that are not working.Note: This problem exists on PC, ios, and Android

[static maple]

@random crescent this one is fascinating!

[random crescent]

We are aware of it, and currently investigating, thanks for reporting!

[lunar pawn]

Could you please share the plot id?

[forest kelp]

Plot 41693 Plot 35430 plot 89151

[lunar pawn]

Thanks!

[halcyon field]

i have the same issue on two of my t4 plots

plots take forever to load and when they are loaded they dont have a UI anymore so i cant do anything except collect the stuff thats rdy to be collected

[static maple]

I dont know if @lunar pawn requires more unique plots. But he asked for the IDs previously so could you share the plot ID please? 🙂

[halcyon field]

yeah sure these are the plots: 42640 and 42597

UI gone

[halcyon field]

does it really not load at all? cause mine are also empty for a few mins but eventually it loads the structures but without a UI so its not much better still...

but that way i can at least collect the fuel when its rdy^^

[forest kelp]

I'll try to wait 10 minutes now

[forest kelp]

After waiting for about 5 minutes, the program automatically quit, by IOS

[halcyon field]

ok, i only tried to fully load it on pc/windows

[halcyon field]

ok so it took around 4 min until my buildings were loaded on my pc

[tired nacelle]

That's what happens when you try to cover the earth with asphalt instead of letting the wilderness grow. Who would live in such a world?

[halcyon field]

true we should have known better

[forest kelp]

I just don't want my land to grow weeds

[forest kelp]

I have not managed the land for 4 days and the problem is still unresolved

[halcyon field]

Same here both of my T4s still unplayable... would be cool if there would at least be a temporary solution like resetting the land to a previous state where the roads were not there or just reset or remove all roads or idk 🥺

[forest kelp]

zero has been updated.However, the issue was not fixed

[halcyon field]

looks like the bug with the roads is still there tho

[random crescent]

We are still investigating this, sorry for the inconvenience

[surreal tundra]

same issue for me bro.. hope you guys could take a look at it too.. thanks

@lunar pawn

[forest kelp]

@random crescent@halcyon field@surreal tundraProposal: Players who experience this problem should be compensated with Credits for falling behind others because of the problem. I haven't been able to operate my land for eight days now

[surreal tundra]

i agree 100%.. its not our fault this bug made the game unplayable

[halcyon field]

i mean we do not only loose progress while we need to wait until its fixed were also loosing money every day that goes by and we cant sell fuel... so yea i also think some coins that doesnt cost the DAO money would be appropriate

really frustrating tbh... can the devs not just reset our lands (cause we cant because we dont have a UI cause of that bug) and then give us some coins so that we can at least build up our city as fast as possbile to get the fuel going again... i mean how much longer should we wait until the bug will be fixed? Maybe it takes a few weekes? who knows... but at this point it would prob be better to just have the land reseted tbh

[unique crane]

@night vapor @near sage what do u say about compensation

[near sage]

everybody loves compensation.
what do you mean exactly?

[night vapor]

https://tenor.com/view/here-we-go-again-gif-17983297559533351755

[unique crane]

It has been a week and some plots cant sell their fuel

[near sage]

bro i can't even play

[night vapor]

yes I also want compensation for not being able to play on my T4 landplot without it being secured by an email

[unique crane]

maybe not that lol

[night vapor]

I have a friend that can't level up the nexus cause it's bugged

[halcyon field]

we not only cant sell fuel we also cant progress our lands because of that bug

[night vapor]

it's a BETA expect bugs guys... It's unfortunate i feel you. But we have to bare with it...

[unique crane]

@random crescent can we have the number of plots affected?

[halcyon field]

yes but if they cant fix the bug in a forseeable time at least reset our lands so that we can start again and give us some coins which should easily be able to airdrop so that we can build up our citys faster again

[near sage]

Where you going to draw the line, you wana compensate every bug?
wana compensate those who don't play because of security reasons?

Almost everyone including council voted for a rushed zero launch accepting there will be massive bugs.
Imo it's not right coming now and wana have compensation.

[unique crane]

dont u think a rushed zero launch is still better than delaying?
we were ensured by the team that zero was good to go

[near sage]

a rushed release is never better than a delay in my personal opinion.

[halcyon field]

and these coins dont even cost anything... they can just generate them

[night vapor]

https://tenor.com/view/you-gotta-stay-relaxed-wolf-of-wall-street-mark-hanna-gif-14716092

[halcyon field]

i even bought the 2000 coin pack to get builders and now i cant use them so the coins are already payed for^^

can we pls not talk about what would have been better in the past and focus on what we can do now?

[near sage]

This is just my very personal opinion, i have as a simple communit member....
one should always focus on the future, but he also never should forget the past.
One rooting for rushed release and say "i don't care about bugs i just wana play", should not say after launch "i got a bug, compensate me"

Which bugs/missing features would you actually like to see compensated?

[halcyon field]

the bug that this whole thread is about... if you place too many roads on your land u cant use the land anymore

easy fix tho.... just let the devs reset the land and we should be able to start again and hopefully not make the same mistake again to build too many roads xD

and after resetting the land they could just airdrop some coins for the ppl that are affected by this bug and got their lands reset

meanwhile they can try to fix the bug so that no more ppl in the future need to experience this bug

[near sage]

so you wouldn't compensate other bugs like rollbacks, converters not working etc. ?

[night vapor]

even if it wasn't rushed there would eventually be bugs anyway.

[halcyon field]

i dont know all the specifics about other bugs and what effect they have but if ppl lost time and money cause of another bug yeah i think you can also airdrop them some coins if you think it drastically effected their progress... i mean these coins doesnt cost the DAO money... sure if they need to spend too much time compensating every single user it would get out of hand prob^^

[near sage]

absolutely

[halcyon field]

altough on things like the converts not producing passive resources and stuff that would be a bit too much...

cause everybody was effected by that so its whatever

tbh i dont even care so much about a compensation, i just want to be able to get my plots going again as soon as possible... if the coin airdrop is such an issue then screw it and just reset my land without coins and ill buy them myself again... but can we have a dev speaking about this? is it possible to just reset our lands?

[near sage]

i don't say it's an issue, was just sharing my very personal pov on compensation of a specific bug 🙂
i don't know how much of an issue it would be, not a dev. and for sure there are other opinions on that matter 🙂

[crisp tangle]

Someone said their plot was manually unstuck. So seems there is a way to get individual plots working but the team is choosing to do a sweep fix for all via game update.

Sux to be sitting in the sideline with broken plot. Horrible feeling.

To think zero went live one day before main launch with no public testing. So bad.

I want to tell my friends about how great illuvium is but with this experience I would never recommend. Support hasn’t been communicative at all with the loading issue. Instead, community leaders and Theo have been the ones relating info.

If individual plots can get fixed then fix them… and work on a blanket fix simultaneously. Making people wait and wait and wait is terrible.

Cannot load plot for over a week now…
Spent $350 in credits… built up plot to near max and then ☠️

Compensation would be good… but how would that even work?

I’ll tell u though… because if this issue I regret illuvium. Straight up. If I could go back in time I would have never invested in land. Or frankly illuvium… the way this has been rolled out and fumbled is appalling.

Maybe I’m just extra pissed tonight. Either way… $15k land investment unplayable. Shit

[rigid mulch]

☠️ you mean..
become empty plot suddenly?

[crisp tangle]

Stuck on loading plot screen eternally
Can’t open plot

[rigid mulch]

Team need a person who can summarize the number of users who have this issue.
I hope they have someone do it 🙏 set priority the mass bug one by one to resolve it.
At least that's how I report up to official in office. another project I mean.
Small bugs still to clear.
But if too big, need to alert official.

[crisp tangle]

Can’t really do anything but wait… and vocalize sentiment. Can’t pretend all is fairies and roses.

I know they have been collecting users info that have been affected. We just wait till they fix.

I am just mostly pissed that another user’s plot was manually fixed while everyone else waits for blanket fix that is taking a lot of time… costing us fuel, progress and science.

[unique crane]

still no update sorry

[random hull]

I have the same issue on my t4 plot: 97157

[forest kelp]

Illuvium: Zero Backend Patch 1.0.4 ，The issue was not fixed

[random crescent]

None of your plots got fixed by this update?

[halcyon field]

Same here, my T4 lands with the roads are still stuck at the same state as before... really long loading time and when its loaded theres no UI, so i cant do anything

@random crescent

[forest kelp]

Yes, I'm thinking that this is a problem with the game program and the backend update can't fix it

I took ten minutes to load the land, still no UI, I can't do anything@random crescent

[random crescent]

Thank you for confirming this, we will continue to investigate the root cause of this issue.

[forest kelp]

You can try to recreate the scene, so you can find out what went wrong

[random hull]

I have the same issue, and it still hasn't been resolved in this version. @random crescent

[random crescent]

We were able to find the actual cause of this issue. We have started working towards fixing it and it will be available in the next client update.

[halcyon field]

Pls dont get me excited too early 🙈

[unique crane]

LFG

[exotic thicket]

What about.people who cant play arena or over world due to code error 500

@random crescent

[harsh pumice]

Do you know when would the next patch with this be?

[unique crane]

we dnt know yet

[forest kelp]

We are already half a month behind the others

[random crescent]

Most of our team is currently on summer vacation period, so we are running on slow mode unfortunately.

[unique crane]

when will they come back?

[random crescent]

Early September we should have everyone back in the office

[unique crane]

ok

[night vapor]

why is there a Marketplace and Research button when I try to clear a plant? 😅

[random crescent]

seems like a pretty bad game error. Can you please restart the game and let us know if it still shows?

[night vapor]

oh it's there 4 sure, I've known this for days. Just hadn't post it.

[random crescent]

We have never seen this issue before

[night vapor]

all plants I click that's the UI buttons they show

[random crescent]

what is your plot id?

[night vapor]

it happens on all of them

oh wait some are good

61056
35620
80266
39256
59145
18742

[random crescent]

we will have a look at this as well, thanks

[near sage]

seems to happen for a considerable amount of people.
guess they all slacking with bug reports 😄

[night vapor]

https://tenor.com/view/interview-talk-aint-nobody-got-time-for-that-no-time-busy-gif-17040967

[surreal tundra]

hi! when do you plan to fix this issue about lands not loading? its been ages and my land is still unusable

[surreal tundra]

land still not loading after the announced patch

[harsh pumice]

Seems not gonna happen until September

[compact raptor]

doesn't load because it has too many things on it. If you aren't willing to wait, you can hit reset plot and start again. You lose progress but at least in a week's time you've made progress and you're not in the same situation as now.

Next time be careful with overloading the plot, the game can't handle it apparently

[harsh pumice]

I did that for one. But for those I bought he covered every plot and the map load but the UI never do even after a night on a high end pc

[harsh pumice]

They did only a back end patch. This needs a front end patch

[cloud temple]

If I reset my plot also the worker I bought resets?

Happened to me today. Didn't know this bug existed. Plot number 1833

Devs don't announced anything. This could be avoided in the annoucement section. Please devs, work on your comunnication, I beg you, If you don't this, then it will bring trusting issues in the community.

[harsh pumice]

not sure about that part. i had only one worker on the land i reset

[harsh pumice]

true, since putting path everywhere was common in alpha

[cloud temple]

Do you know if I reset my plot, all the workers resets too?

[cloud temple]

btw how do you reset you land plot? I cannot find the option anywhere

[cloud temple]

I canot do it that way, the moment I enter my land it freezes because of the path bug

I need to do it outside the game or by entering in another plot

[rigid mulch]

@lunar pawn ☝️

or raise issue at #❓❗〕community-help or #❓❓〕support at final...
hope your issue resolved soon 🙏 @cloud temple

[cloud temple]

Thank you. Yeah kinda sad in need to start all over but waiting until september is even worse

[lunar pawn]

Path related issue is something Theodor wants to tackle as soon as he's back from his holidays. That's number 1 on his list.

[rigid mulch]

https://tenor.com/view/get-to-work-work-simpsons-smithers-trendizisst-gif-15496843

[cloud temple]

So, there is no way to reset the land outside the game? we need to wait for the patch?

[lunar pawn]

Currently I'm afraid we don't have the ability to reset a plot from our side, no.

[harsh pumice]

That's the bug here. Nobody can do it if the land is fully filled on path. No UI. You can reset only from that land. I can't reset that land from my other land

[harsh pumice]

Hey Jay do you have an idea on when you are sending another patch with that fix?

Days, weeks, months, years. No need to be precise. Just a feel

[surreal tundra]

so just reset all, lose our progress and workers because of this bug? thats bullsh*t man.. its more than a month now and still my land is unusable.. maybe they dont care about us.. lots of patches but still nothing about this issue

[cloud temple]

I understand how you feel. Unfortunately, the person who can fix this is on holiday. I wish they could airdrop us some speed tokens to catch up with the others. It would be completely free for them since it's just a virtual item.

[surreal tundra]

thats wishful thinking.. i dont think they care

[nimble locust]

@random crescent @near sage hi guys, same for me, 5 of my lands. i logged a ticket for records. ticket number #61171

[abstract pond]

Hello, I have the same issue, filled my T2 Land with roads and now I'm stuck...

Plot 75253

Just created a ticket

[near sage]

I guess having patience for a Big fixing patch is all you can do after creating a ticket. Don't know if they actually manually debugg or not.

[cloud temple]

I find hard to believe that this gamebreaking bug is taking more than one month to fix, people can't play, where are the devs?

[random crescent]

Almost the whole team was on vacation. Since yesterday everyone is back and we already started working on this issue. It will be fixed in the next patch

[static maple]

I hope you rested a bit and didnt check the discord

[random crescent]

Indeed, the whole team feels rested and ready to take this project to the moon!

[static maple]

Love it!
Now ill get back on topic! Lets squash this bug!

[cloud temple]

Good to know. Thank you, keep us informed please

[ashen pike]

Is it the same bug that if there isnt any space left. All the plants that should appear go stock somewhere and when you clear one to make space or destroy a building to make space the plant automatically spawn before you can use the space. You have to clean maybe 10-15+ plant before make a free spot.

Maybe more if people never clear plants.

[static maple]

Clash of clans has a 2-square edge where you cant place buildings but do allow for plants to spawn. People tend to collect the yearly christmas trees on those squares 😄

[forest kelp]

We're already a month behind the others

[orchid magnet]

Exactly bro 🤝

[cloud temple]

for those who are looking for a fix, here's one #❓❗〕community-help message. Took me a while to fix but it works.

Don't forget to send him/her some love

[sweet musk]

🙌 less go

for those who lands DO load after a while but are still missing the UI.... try giving it more time to load the UI (don't interact with the game at all until everything is loaded) and follow these steps here #❓❗〕community-help message to delete paths instead. so that you don't reset the land and lose all development.

hopefully the official patch doesn't reset the broken lands 😳 hopefully the patch just removes all paths

[random crescent]

It will not remove them, it will fix the load issues and load time

[sweet musk]

patched officially! nice!

[static maple]

Well done guys

[random crescent]

@here can you guys please update your game client to v1.1.0 and confirm that the issue was fixed for all of you?

[lofty beacon]

still stuck at this

[harsh pumice]

Confirming this is solved for the no UI on all path issue. Thanks!

[harsh pumice]

Yes! See above

[random crescent]

your issue might be related to something else, can you please share your plot id?

[orchid magnet]

Phoenixes don't die. How dumb is your username

[near sage]

How would it rise from the ashes if it can't die?

[lofty beacon]

i dm you sir

[sweet musk]

🙌🙌🙌

[sweet musk]

smart enough to fix a broken game before the dev team. my name is Vic if that makes you feel better. and i chose dead phoenix because it doesn't exist 🙌 no one else will ever have this name 😂🤷‍♂️

[sweet musk]

what came first the chicken or the egg? the phoenix or a dead phoenix?

by the way a phoenix is DEAD

[sweet musk]

my name is dumb? says the guy who chose dan-colorsprings what is that your real name sir?

just because it rose from the ashes doesnt mean its alive. it rose from the dead like jesus. but doesnt exist in real life same like jesus. its a mythical creature..... like jesus 😂 but i still stand firm and say a phoenix bird is a dead bird hence DeadPhoenix

[pastel socket]

My T3 land plot (level 201) do not load for a month now and was not full of path, still not load after the 1.1.0 patch. Anyone knows how to unlock this? With 4 podarium, may be it is caused by plants...?

I tried to uninstall and reinstall the app on PC and iOS

[orchid magnet]

Hahah... yes you're probably right. Thanks for being a good sport ♥️

[orchid magnet]

Well... After reading this. Things definitely make sense. Carry on

[summer quarry]

Just curious, why build so many roads?

[forest kelp]

[recovered]Fatal bug found in ILLUVIUM ZERO, which makes your land unusable

[random crescent]

The way it should work, is that there should be a plant spawning every few hours up to a maximum cap. So basically, if you clear a plant, you should have a few hours to build a structure in that particular space.
Is it not working that way for you?