Properly handle failed orders

[harsh abyss]

First of all, I'm not asking to return testnet resources, I'm asking to implement a proper handling of failed orders for mainnet as it can be a disaster if we will start loosing real money value.
Already month ago I experienced lost resources from failed orders, but team ignored my ticket at that time (id #38105). So it's not a new issue that became a massive problem right now.
Apparently team cannot control Immutable infrastructure issues, so team need to take care of players not loosing time/money because of failures.
There are 2 ways how this can be done:

1. If order fails system automatically returns wasted resources (or manually with Refund button)
2. There may be a Retry option to generate same order again without consuming new resources
   The second option would be suitable for gathered resources and catched illuvials that was not minted as well.

[hot temple]

if returning ressources is as simple as pressing a single button they will
if its not dont count on it why would they waste their effort its a testnet after all

my guess is they will not, forget about those lost ressources stop crafting and wait for a fix best thing we can do

[harsh abyss]

I don't care about testnet, They need to make it for mainnet, noone saying it will be easy to implement, but I'm happy this problem brought attention now, before mainnet begun, so they need to start work in this direction

[hot temple]

like you said we dont really care about few ressources in testnet why ask for a refund then

[harsh abyss]

Where you see me asking to return testnet funds? I'm asking to implement proper handling of failed orders

[hot temple]

why the post then ? they obviously arent going to keep it like this in mainnet

[harsh abyss]

Because they already ignored it once, I want to make sure they pay attention this time

[hot temple]

not even half a day have passed you know we cant know if they are ignoring anything yet

[harsh abyss]

read my post, they ignored same problem reported a month ago when it was not massive, they can do some quick fix now, but it need to be a proper handling

[hot temple]

for sure they will not launch mainnet if they still have that problem

but im pretty sure its all because of sepolia

[harsh abyss]

for sure? are you from the team to make a word on this? I'm not sure what we are discussing here. You are not agree with my proposal or what?

[dry smelt]

Have tried to cure a heap of shards it took the fuel but didnt cure shards and seems to be having a problem with processing too

[hot temple]

what are you talking about ? you dont have to be part of the team to tell that they arent going to launch with a game breaking issue... thats the entire purpose of the testnet were playing

[harsh abyss]

I saw so many times when community expectations of what is "for sure" didn't met with development realities. So please ignore this topic if you think "it will be fixed without community highlighting their expectations"

[native anchor]

team need feedback like this. so thank you and please keep it coming

and they do read the feedbacks

[boreal lintel]

I cant craft too

[silk terrace]

can't craft either. when I try resources disappear. it's a test environment so who cares. but I agree there should be proper handling in place for mainnet. I assume the - how to - depends on why the order is failing.

[wispy nest]

It's a crazy easy fix for them to implement.

[wispy nest]

It's super simple. They flagged the items for craft as not available in game. They are all still available on blockchain so they just need to re process them. Like suuuuuper simple to do!!

[harsh abyss]

actually it's a problem for non-blockchain items also, like ore that is consumed for ignot is not on blockchain. but fix is completely doable as it's a matter of handling on a server side

[wispy nest]

It is indeed

[harsh abyss]

Just did a quick look on blockchain items and I do not see any burns, so it's unclear how they've implemented craft 🤔

[wispy nest]

They assumed it would help them anti bots to introduce an expiration on orders... 🤣🤣

If orders don't go through I believe within 10 minutes they expire them, but they still keep them flagged as not available on their servers

Normally orders should always go through so there is another underlying issue they should fix. It's again a flaw in design, you shouldn't need orders you can instantly burn items from overworld... and mint the corresponding assets (that's what they do now but they use a custom order thing not on blockchain... bizarre)

[harsh abyss]

I don't understand this, I can sell craft resources on marketplace after usage, how they can keep it on my wallet after it is used?

[wispy nest]

Order is before burn. So you can sell it before order is executed

[harsh abyss]

Why i do not see ANY burns on my wallet? As there was successful orders today for me

[wispy nest]

So create order > flags asset unavailable > execute order > burn > receipt and mint of new asset

[wispy nest]

As above I told you. Orders have expired so asset is not available. They should not expire orders... it's a big flaw in their design

[harsh abyss]

I successfully crafted Infused Common Air Gem today, but no burns for me at least today

[wispy nest]

I don't think raw gems are on chain, same with ores so it doesn't require burns.... again bad design why are there game assets not on chain?

[harsh abyss]

gems are on chain, but not ores

[wispy nest]

If gems are on chain and you got an infused one without burn.. thats a major bug

[harsh abyss]

I do not see any burns or transfers on my wallet, even before patch. but I also do not see used item in inventory (like DH illuvial that I fused)

ok, I have found such asset and it is marked as Burned, though no burn operation on blockchain to track. not sure how they did it 😅

[wispy nest]

Like sandbox immutascan? Oh that's a bit buggy you need to check API

They always wait for the burns before minting the receipt asset...

[harsh abyss]

yes, you can see it's burned but only mint operation

[harsh abyss]

true, I still see items on illuvidex that are missing from game because of failed craft