Game doesn't launch

[crimson crescent]

I've tried running Windows 8 compatibility mode and the 1.5 beta channel but it still won't launch. It played just fine on my Steam Deck.

Ryzen 7 5800xt
MSI Ventus RTX 5070
Windows 11

Resolved

[pure viper]

What is your native windows version?

[dark quail]

Would it be possible to send over the crash logs? :)
(would be easy to notice if any errors pop up)

1. Make a new folder on the desktop
2. Press Windows+R, which should open a small window in the bottom left corner
3. Type each line shown below, e.g., "%localappdata%\CrashDumps" in the dialog box, and press enter, repeat for all locations (skip if you don't find).

• "%localappdata%\CrashDumps"
• "%localappdata%\Teardown\crash"
• "%localappdata%\Teardown" (look for log.txt)

4. Copy all files in the folders you've opened to your new folder on the desktop
5. Right-click the new folder, select "send to", and choose compressed (zipped) folder
6. Make the new .zip file, and send it as an attachment (via DMs)

The dxdiag file also contains some system information and can be very helpful. Here's how to create one:

1. Press Windows+R, which should open a small window in the bottom left corner
2. Type dxdiag and press enter, answer yes to the pop-up to accept that it collects system information
3. Let the program finish. There will be a green progress bar in the lower left corner of the window
4. Click the "Save all information" button, save it to the desktop or somewhere you can find it later
5. Attach the dxdiag.txt file (in the DMs)

[crimson crescent]

Going to send the files right now

[dark quail]

You seem to have a mimalloc dll issue, it's something that will be fixed on our side in a while but for now just follow these steps:

1. Press Windows+R, type "cmd" and press enter.
2. This should open the terminal, here run the following
   setx MIMALLOC_DISABLE_REDIRECT 1
3. Restart Steam, or restart your PC to be sure
4. Start Teardown again, it should now work