my game crashing

[jade junco]

when i try to play teardown the game gets stuck on the loading screen and then crashes.

[wet fern]

Hi, would it be possible to send the crash logs? 🙂

How to find Teardown crash logs:

1. Make a new folder on the desktop
2. Press Windows+R, which should open a small window in the bottom left corner
3. Type each line shown below, e.g., "%localappdata%\CrashDumps" in the dialog box, and press enter, repeat for all locations.
   a. "%localappdata%\CrashDumps" (only teardown.dmp files are needed)
   b. "%localappdata%\Teardown\crash" (take entire folder)
   c. "%localappdata%\Teardown" (only log.txt is needed)
4. Copy all files in the folders you've opened to your new folder on the desktop
5. Right-click the new folder, select "send to", and choose compressed (zipped) folder
6. Make the new .zip file, and send it as an attachment (if it's too big via Discord, send via Google Drive, Dropbox, etc)

Here's how to create a dxdiag file (useful system information):

1. Press Windows+R, which should open a small window in the bottom left corner
2. Type dxdiag and press enter, answer yes to the pop-up to accept that it collects system information
3. Let the program finish. There will be a green progress bar in the lower left corner of the window
4. Click the "Save all information" button, save it to the desktop or somewhere you can find it later
5. Attach the dxdiag.txt file

[jade junco]

i can't find it?

[wet fern]

That's ok, do you find any of the other two locations?

• "%localappdata%\Teardown\crash" or just "%localappdata%\Teardown"?

If they are both empty, then just do the dxdiag file

1. Press Windows+R, which should open a small window in the bottom left corner
2. Type dxdiag and press enter, answer yes to the pop-up to accept that it collects system information
3. Let the program finish. There will be a green progress bar in the lower left corner of the window
4. Click the "Save all information" button, save it to the desktop or somewhere you can find it later
5. Attach the dxdiag.txt file

[jade junco]

@wet fern

[jade junco]

@wet fern where do i attach the file at

?

[remote jolt]

You can send the file here.

[jade junco]

Ok

[jade junco]

@remote jolt

[obtuse thunder]

i have the same issue but the game doesnt crash, only when i try to tab out or when i click it does

[low ember]

I have the same exact issue, except mine only crashes or more rather, stops responding when I click and sometimes when i alt tab

[remote jolt]

Awaiting William's response on this one, thank you for being patient. 🙂

[scarlet tulip]

Guys, anybody help me? My son game dont start... Try to repair, reinstalled, deleted appdata files, updated the vga drivers... 🤷🏻

[lilac hare]

just wait like 5 mins it fixes itself dont know how

without clicking

[low ember]

I already did

[pliant siren]

Hi, have you been able to solve this problem? I'm just having the same error

[scarlet tulip]

I changed to experimental version and it started. Try it maybe it help you too!