#game crashes on character setup every time

1 messages · Page 1 of 1 (latest)

raw plover
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every time i launch the game, after i read the acceptance letter and load into character creation there's an immediate black screen, before then the game goes white and then it crashes.
i have tried:
reviewing game file integrity, increasing dedicated memory to the game, turning all graphics really low, launching through AMD launcher rather than steam, uninstall/reinstall and nothing is working.

would love to know if there's anything else i could try? i really want to play the game 😦

foggy sand
# raw plover every time i launch the game, after i read the acceptance letter and load into c...

Try adding the admin permission to the files. There are 2 hogwartslegacy.exe files. One is directly in the install folder, the other one is in phoenix/binaries folder (probably one more folder after that but I guess you get the idea). Right click on the file -> properties -> combatibility -> check the run as administrator box. Hit apply and close that. Do the same for both hogwartslegacy.exe files.
Also try running a registry scan, in case of any broken paths causing problem. For that, search "cmd" in search bar and open command prompt as administrator. Type in sfc /scannow and wait.
Use disk degragmentation as well if you never run it

raw plover
raw plover
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just tried this, no result unfortunately 😦 thanks for helping out tho. its just so confusing because its never happened before on any other demanding game ive played im rattling my brain trying to figure it out

foggy sand
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That kinda sucks. You can also try reinstalling graphic drivers with ddu. Maybe that helps if it is because of shader clashes

raw plover
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its odd because it's always at the exact same point its right after you accept your letter and the character creation loads for a second and them boom its gone

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i thought initially it was somethign to do with the file but it must be some sort of graphical issue

foggy sand
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yup

raw plover
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ive uninstalled and reinstalled driver didnt work sadly

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my graphics is AMD Radeon pro 5300