game crashes on character setup every time

[raw plover]

every time i launch the game, after i read the acceptance letter and load into character creation there's an immediate black screen, before then the game goes white and then it crashes.
i have tried:
reviewing game file integrity, increasing dedicated memory to the game, turning all graphics really low, launching through AMD launcher rather than steam, uninstall/reinstall and nothing is working.

would love to know if there's anything else i could try? i really want to play the game 😦

[foggy sand]

Try adding the admin permission to the files. There are 2 hogwartslegacy.exe files. One is directly in the install folder, the other one is in phoenix/binaries folder (probably one more folder after that but I guess you get the idea). Right click on the file -> properties -> combatibility -> check the run as administrator box. Hit apply and close that. Do the same for both hogwartslegacy.exe files.
Also try running a registry scan, in case of any broken paths causing problem. For that, search "cmd" in search bar and open command prompt as administrator. Type in sfc /scannow and wait.
Use disk degragmentation as well if you never run it

[raw plover]

thanks will try this now 🙂

[raw plover]

just tried this, no result unfortunately 😦 thanks for helping out tho. its just so confusing because its never happened before on any other demanding game ive played im rattling my brain trying to figure it out

[foggy sand]

That kinda sucks. You can also try reinstalling graphic drivers with ddu. Maybe that helps if it is because of shader clashes

[raw plover]

i will try that

its odd because it's always at the exact same point its right after you accept your letter and the character creation loads for a second and them boom its gone

i thought initially it was somethign to do with the file but it must be some sort of graphical issue

[foggy sand]

yup

[raw plover]

ive uninstalled and reinstalled driver didnt work sadly

my graphics is AMD Radeon pro 5300