#plight of the house elf frozen

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storm tapir
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I’m in the cave trying to find Tobbs. I need to jump up onto a high platform to fight more spiders. However my game completely froze. I can’t press any buttons and I’m just stuck in this wall. The spell diamond has gone white. I can’t move at all. Any ideas what to do? Has this happened to anyone else? (I’m playing on PS5 btw) I restarted my game several times, restarted my ps5, and even deleted and reinstalled the game. Nothing has worked. I don’t have any previous saves showing either.