🦗bug-hunt

[craggy pond]

Ok, everyone who has that issue please send me location you play (not detailed just as: germany, spain, US, etc). As well as device you use (Just as Samsung or Apple or computer) and where your account is bound to. You can also send me that all in dm. I will forward the issue then ⚘️☺️

[fair bluff]

Great thankyou!

[open bridge]

Not getting notifications for joyful pinball

[oak edge]

They can stay away we got enough red dots I find that an improvement 🤣

[open bridge]

I hope you know your able to dis-able the red dots completely.

[fresh tiger]

Any update on the login issue??

[scarlet field]

Не могу поменять страну пополнения на сайте, как исправить?

[red nest]

Any updates will be posted in #❗status-update

[waxen inlet]

This just happened to me repeatedly. I'm sorry you're having the same problem but I'm glad I'm not alone!! It's so irritating.

[gilded zinc]

Is anyone having a problem with WC rallies not sowing at the side or in alliance war?

[past fiber]

Привет. Разобрался?

[torpid tulip]

Does anyone have any info on this? Tile looks unoccupied until you click into it.

[red nest]

Happens once in awhile, restart the game should fix it

[torpid tulip]

Thanks

[heady elk]

Still happening

[west wedge]

Any mods available rn?

[red nest]

👀

Hi

[red nest]

@west wedge do you need help still?

[west wedge]

Yea, somewhat, but Koji saying it's not something you can fix immediately. Will do ss and a ticket- ty for reacting so fast.

[red nest]

Email sometimes is faster
I’d do the ticket and send a mail

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[west wedge]

Will do, ty. Just gotta get all the ss in order and sorted. These damn bugs! 😂

[agile mural]

Screen is not turning red if two of us are heading to the same tile. I have other reports of bases being hit by accident when doing firefly. Screen not turning red.

[gilded zinc]

If you're both from the same alliance for tiles, the second to arrive will simply bounce and return home.
I have yet to hit a sanctuary instead of a firefly: perhaps put up a 2 hour shield so you'll get the shield drop warning screen until the issue is fixed.

[red nest]

It doesn’t turn red if you start a rally on an hq

Unless you are being rallied

[vast summit]

I’ve lost my account

[gaunt shoal]

Be a little more detailed please. Did you have it binded? And to what

[vast summit]

Yes to face book

[fallow cobalt]

It's against https://discord.com/channels/742276665421594644/742277546808180746 .We don't discuss it.

[gaunt shoal]

So try and log into your bind to Facebook. If doesn’t work. Your going to have to contact CS

[vast summit]

I did both

[gaunt shoal]

That’s all we can do

There could be an off chance that Facebook is having issues

[shadow atlas]

I think I don’t have to write something. Video is clear… but you can't scroll up

[gaunt shoal]

Looks like your missing all the. Buttons

[young jacinth]

Cannot see rally icon on main screen in Wasteland Conquest.

[vast summit]

Lost main account

[tardy temple]

Dear Commander, you seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:
——————
Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:
If applicable, include any/all relevant information related to you and your issue:
Screenshots/video of the issue(s)
Screenshots/video of expected outcome(s)
Proof of purchase

Please be patient when waiting for a response. CS is NOT available 24 hours a day. When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[red nest]

Did you contact CS as Kaz said yesterday?

[vast summit]

Yes still no response

[red nest]

Can take 2-3 days to get a reply

[quartz knot]

I upgraded my hq and my march dropped. I messaged cs in game and they told me the game is always right. How do I get them to actually look into the issue? I am not a new player having started in state 80.

[gaunt shoal]

Are you for sure in military talent?

#📝game-suggestions

[quartz knot]

@gaunt shoal yes. Here are two lairs pre and post. I didn’t take pictures in military talent as I have never had this issue before.

[gaunt shoal]

To me it looks like one is military And the other isn’t.

[quartz knot]

These are both preset in hall of war

Right after upgrade I was at 407

This is where it was right after

Smh @gaunt shoal

[gaunt shoal]

Did you check your weapons to make sure they are still equipped?

[quartz knot]

Wrong talent I was still boosted for construction.

[gaunt shoal]

I’m glad it was an easy solve

[quartz knot]

Me too. But after all this time the only consistent in this game is CS is unhelpful. Thank goodness for this channel because I have had two mods and neither play any longer. 😂

[rare cipher]

Samsung Galaxy S23 Ultra, cannot load game. Can load up on my Google Pixel 3. Anyone else experiencing?

I have done all the basic stuff, uninstall and reinstall, clear cache, etc

[gaunt shoal]

Have you checked for an update? In the App Store

[rare cipher]

No updates on the play store 😦

[gaunt shoal]

Close all your other apps right now then restart your phone and try again

[oak edge]

I have a galaxy are you able to hold down on the app icon and get access to a tiny i that you can go into a screen to force stop it? This is how I fix this rare issue on mine idk if you've tried that. Also have you checked the phones storage? That can also cause that

[cedar heath]

Why was I charged $52.97 instead of $29.99 which was advertised.

I have brought this top-up once before on another character and only paid $29.99.

[gaunt shoal]

Your going to have to contact CS

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[gaunt shoal]

You can check you in game transaction list too

[cedar heath]

Thank you for the email. I checked in game for context and there wasn’t an option for incorrect pricing.

[gaunt shoal]

Make sure There wasn’t anything by else in your cart

[cedar heath]

I brought through the game app not website.
There is no cart stacking in game?

[gaunt shoal]

Your right.

Apple might have added other transactions to this bill too.

When I used apple in the past they would wait a few days to bill me. Added everything that I bought into one receipt

[cedar heath]

I will take a look. it would be the first time for apple to do something like this to me.

[cedar heath]

This was my answer. The receipt from apple shows 2 other purhcases made between June 4th and today. Odd I am only just being billed now for a week old purchase but at least everything checks out.
Thank you for helping me discover this!

[rare cipher]

Pains me that I didn't think of this first! But this worked and thank you so much

[kind citrus]

Buyer Beware!
I recently bought a ‘privilege’ package on the PNSofficialtop up site which is seperate from the main app. It was under their heading of ‘all’ and thats all the info there was on it. Anyway it wasnt what i thought it was, and they refuse to give me a refund saying instead i should ‘just enjoy it’ and ‘look it up’ next time on the game app site before I buy. They also refuse to send me their cancellation policy.

[red nest]

You can buy vouchers on the top up site and use in game if you are not sure what a package contains

[red nest]

Worst advice…

They will lock the account most likely

🌚 🌚 🌚

And they will lock the account until the balance is paid

Good luck 🍀

[gilded zinc]

We have had many come in over the years asking why they can't access their account. It turns out they went through their bank to get a refund. This means you get locked out until you spend, on PnS, the same amount that was returned or more.
Good luck.

[split jasper]

Tax calculatiion in ressource transport is off xD

I didnt study math, but last time i checked 21% of 1m wasnt 265k, but roughly 210k

Not sure, but check the 2nd picture for a potential solution

[red nest]

It’s 21% of what you transfer

1265822 x21%

The 1m is just your max per transport limit

[split jasper]

Sounds odd this way, but i think i understood what you meant.
So the tax isnt added ontop of what i send, just 79% of what i send is actually arriving

The limit being shown as 1m lead to this confusion.
Thanks for clafifying 😄 😅

[red nest]

Anytime!

[sturdy echo]

Here is what you can do :

1. Try Formal Escalation with the Developer First
   Send a formal complaint directly to the publisher (email can be found with Google search)

2. Report to Platform Provider (Non-Refund Complaint)
   Google Play or Apple will still take complaints without refunding automatically.

Report under: “Developer did not deliver product” or “Misleading behavior”

If you believe you was mislead

3. Report to Hong Kong Consumer Protection
   Because it’s a Hong Kong-registered company, you can file a complaint with:

Consumer Council of Hong Kong

[livid frigate]

Good day. Multiple times in Noah tavern i have went in with plenty tokens but they say I dont and shows i dont. I went to help page they sent me here. I cant keep throwing money away at game please respond with a fix. Im sure im not first. Thank you

[red nest]

Do you have a screenshot?

[livid frigate]

@red nest no I should of screenshot. I didn't think about that if I really thought I can record my screen but I didn't think of

[red nest]

Try restarting the game, and if the problem persists try to get screenshot

You can also contact CS if this problem persists
I’d recommend via email

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[livid frigate]

I will when I can afford again. Im not rich and every purchase i make counts. If yall look at my game time and record you can see. Thank you.

[red nest]

You shouldn’t have to purchase Noah’s Tavern token, usually get a good amount of for free.
Are maybe talking about Timed Tavern?

[livid frigate]

No its Noah tavern. I never earn free and I play alot.

They cost me 150 diamonds each and when I do get the cheap bunch some how it ended up costing me 11 tokens at 150 each

[boreal berry]

Not sure if this considered a bug, but I made a purchase yesterday, (screenshot proof) and I never got my rewards, tried reaching out, but it wouldn't let me attach the screenshots. Would either really like my money back, the reward (tbh might be too late given it was for one of the current events), or something of similar vaule based on the sale/price

[gaunt shoal]

Email them

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[soft whale]

Modules cant be unequipped? For mecha armor

Is that intended?

[gaunt shoal]

Yup

No reason to remove them

[soft whale]

You could combine. And the existing piece counted

[gaunt shoal]

You still can.

[soft whale]

Now, the existing piece cant be unequipped and combined- so the cost of upgrading has doubled

[gaunt shoal]

It still counts the existing piece

[soft whale]

The net result is they doubled the cost of upgrades- because you cant unequip the equipped piece and combined with the 1 piece in bag. Now you need 2 pieces in the bag to upgrade - doubling the cost 2 weeks after installation- so everyone who upgraded last week did so 50% cheeper. Thats not right

Stock is what you have in bag, it doesn’t include equipped

[gaunt shoal]

You need to fuse 3 types

Not 2

So it’s counting the one you have equipped

[agile vessel]

I just attacked several tiles in another state in WK and I didn't get points for losing troops.

[oak edge]

You only get kill points on tiles

[agile vessel]

💃

[agile vessel]

Now I don't remember well but I would swear that other times I did score by attacking tiles. 🤔

[oak edge]

i didnt deny you got points just denied how you got em

[agile vessel]

This battle report is insane.

[livid frigate]

@red nest i started out with 11 of one and 12 of other. I didn't screenshot when I began but here are couple

Every time I would click say insufficient and take 1 of the expensive coins the lower price it takes 12 and never get my free

[gaunt shoal]

The timer isn’t up to get the free. You get 5 a day. But after you use one. You need to wait 10 minutes

In the picture you have 3:42 left until your next free on. Your not required to purchase them with diamonds to complete dailies

[livid frigate]

Thank you. When i started the timer was not running then had to go to that page and click use those other ones then when got back that's where timer was. I figured it was still my free but first time it took every token and said insufficient during free. I tried other place if I would of known about it 1 token and done. Easy.

[lucid hedge]

On the card collector event, observer mode has the wrong symbols on the tiles. My husband is color blind and relies on observer mode to do this event. Can this be fixed, please.

[inland rock]

Late response, but if you filll normal infirmary full of T1s 1st. Then attack tiles so your troops go to the deep. It will work!

[runic umbra]

I participated in Nukaland but some of my wounded troops were not returned

[gaunt shoal]

Will need to contact CS

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[runic umbra]

I tried but when I upload the photos it freezes. I'll try again. Thank you

[gaunt shoal]

Email them

[kindred lodge]

Stupid question... but why does Prison Trials say for the last level, second floor... something like 7 apex frags rewards... amd then give you 4 of some other apex?? Is this a bug...or??

[gaunt shoal]

It says “possible rewards”. I think 7 is the max

[warped coral]

Hunt mastery resets to soon, it does not last 30 mins

[oak edge]

Hunt last 10 minutes

[dim urchin]

[oak edge]

Can I borrow some if those joy coins? Lol

[nimble vale]

893? And people call ME s hoarder???????

[red nest]

Varies on offers 🤷‍♀️
Mine were 500 diamonds

At east you have the offer

Price has nothing to do with how many you already have

[oak edge]

60k or 80k I always grab em

Yes. Imo they are decently priced. As f2p you get 18 every joy week. And I think bout 8 from valiant whatever makes that 50 joy coin hoard go faster is worth the price

Hope coins won't be in the shop they are a special event. But timed tavern if very much an offer I see once every 3 months. I prefer joy coins more often since it's an easier hoard.

[red nest]

Honestly no one takes the percentage % discounts seriously
Just look at the mall

It’s optical and since there’s not a set price list anywhere the % can change to advertise

[nimble vale]

The biggest clue is when they offer you one of their "special" deals at an ASTOUNDING 5400% off!!!!!! 😂

[dim urchin]

It's in your name after all.

[nimble vale]

Because I caved to peer pressure... ☺️

[pliant obsidian]

What do joy coins do?

[jovial river]

Tonight is the second time I have had an issue with and not being able to have my quantity doubled on the box multiplier for my holo designs. This happened twice in a row now on the PNS Top Up store on the pc and has not worked for me since they changed the interface on the Top Up store. I get the popup in the pc version of the game and click Use Now on the Right side of the pop up. I made certain I did it 100% correctly tonight. When I got to the PNS Top Up store I didn't add anything other than a coupon and I never received the multiplier, but the multiplier remained on my base...I again had to then log in to my iPad to make the multiplier purchase.

And of course have to deal with the painful process of trying to get a refund on the pc purchase. Can you investigate the pc version top up store box multiplier functionality? It might help others. I for one will never use the top up store again, between the foreign transaction fees on my credit cards to these issues with box multipliers the 10% extra diamonds for only the purchases that include diamonds is clearly not worth it.

Additional feedback on the Top Up Store, having a pos (point of sale) system that doesn't even list the entire details of what you are purchasing is not very functional as a result. It's especially frustrating for things like bioenhancer day when you have to check if you are buying the gift with 2 bio schemes for a dollar rather than just the one for a dollar. The layout and functionality seems so crude and rudimentary

[red nest]

Buy vouchers and use in game
Easy

[split jasper]

Hows there no report about the game being stuck in loading screen xD

Oh nice, this update Blocks wifi, previous Update blocked mobile traffic xD every Update a new way 😂

Works now after disabling wifi xD

[gaunt shoal]

It can be odd sometimes

[crude sparrow]

Добрый день, в игре не начисляется игровое имущество, кто то может мне помочь?

The game does not replenish the account and the game property disappears, can someone help me?

[fallow cobalt]

Привет, о чем речь конкретно?

[crude sparrow]

Примерно в 6:40 утра по Москве,проходил симуляцию, дали синий ящик с ядром, хотел его открыть, но в сумке он не появился, потом перешёл на новый сервер в 995 регионе, там эвент с фонариками, крутанул - примерно в 7:00, получил 13 ящиков пром 2, перешёл в сумку из нет...почистил кеш и перезапустил игру, ничего не появилось. Спустя час, купил за донат 2 фонаря, крутанул, ящики появились, я думаю что частично не начисляется игровое имущество

[fallow cobalt]

#💡help・hints message

[woeful comet]

Hey guys think I got a problem with Ultimate challenge. I see a message at almost every hit saying hero is missing (like he isn’t there) so only a few hits do make damage. Is this a translation fault or something wrong at this level?

Its in dutch but saying hero not there

[gaunt shoal]

When you get hero is missing. That means you’re using a color tile not lined with your heroes

[woeful comet]

That says weak I thought but if you’re right it’s a translation fault

[gaunt shoal]

Come to #👾arena・uc・campaign for help with that level

[still locust]

Leah just disappeared from one of my accounts. her nanoweapon is still there and levelled up. Just a level 400 +6 Leah went poof.

[gaunt shoal]

Ummm. Try the fix tool on start up. If not there. Double check and contact CS

[still locust]

thanks. I was super tired last night when I reset her for a mecha deploy quest. needed a +8 at 400 instead. totally forgot.

[maiden elm]

После обновления игры исчезло более 17 миллионов редких металлов , прошу разобраться с проблемой

[red nest]

Contact CS

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[hot atlas]

I'm unable to log in, when I click on the app, for a micro second it looks like it might load, then it shrinks back to the icon it was.

Option #1 is impossible, option #2 is also, because I have no idea about my UID and no way to access it.

I was told of Chris, a moderator here that might help me?

[gaunt shoal]

Do you use android? If so. Close all your apps. And force close the game. And clear your cache

[hot atlas]

By 'force close' do you mean uninstall? I already uninstalled and then downloaded the game.

[gaunt shoal]

Nope. Just close the app

All your apps

[hot atlas]

Ok, I'll see how that goes.

[gaunt shoal]

And clear the cache on your phone

[hot atlas]

Clear the "cache"? I think I did everything but that, but what is cache?

[gaunt shoal]

It’s bacually stored data that can pile up as you get more and more things can get slower

I’m not exactly sure where to find it on an android

[dim urchin]

[gaunt shoal]

Your so full lol

[hot atlas]

I cleaned it all out like mola mola needs to, uninstalled, reloaded with all apps closed... same issue still.

[gaunt shoal]

Restart your phone at all?

[hot atlas]

Lol, that worked, thank you!

[dim urchin]

I feel like I should get to 127.8GB now.

[nimble vale]

Mola's phone memory looks like my bag in game... 😂

[fiery summit]

For some reason my battle gains in pit level 8 are not showing. Am I not getting rare earth from attacking or is it just a UI issue?

[maiden kiln]

You only gain rewards for successful raids 5x a day

[fiery summit]

Ah!

[vernal flicker]

I did not know that! I thought we could do more than 5.

I learn something new about this game all the time!

😄

[sinful siren]

👍

[echo sparrow]

Can anyone help i have been unable to switch back into my vk linked account after putting a 8h shield on them(that was few hours before vc started),i have already asked about it and suggested stuff about it in cs...but yall added that bot that won't/can't really solve it,i already sent a suggestion and a mail to cs,but i don't think it will be fixed anytime soon.or can anyone help me for that?

[nova raven]

Anyone have an issue where they tried to immigrate states when their wait time was up only to be surprised by more time added? I created this video on 3/26 to show another teammate how to check their time you can clearly say mine says 82 days which put my travel day as 6/16. So I did all the things and the rest of my alliance who was waiting for their time flew on 6/17 no problems. But now when I try to fly I suddenly have another 25 day waiting period. 🤬

[oak edge]

You aged first. Immigrating is based on Your hq age and the state age. So this is actually normal

Here is the chart that shows that #✈immigration-info message

[nova raven]

How can the wait time get longer when everyone else was able to leave... That's the point i'm not understanding. We all had the initial same wait time.

[oak edge]

Are you an older account than the rest?

[nova raven]

No

[red nest]

Because it’s based on account age

You aged into another bracket

Your teamies didn’t, why their times are different

[oak edge]

This tile is fully available I have yet to gather a single diamond and I am bouncing off em. Hit fixed game restart everything...👀 even tried on my pc and shes bouncing too. I tried my state and s190 im sitting in lol

3 hours later... randomly fixed no clue how...

[meager totem]

anyone else swap alliances after vc started, but upon returning home, was unable to collect alliance expedition rewards?

[vital cairn]

Or even better try to join another alliance while in a diff state and only see the alliances from the state your in and not your home states alliances??

[paper raft]

Using auto battle in the campaign, with Wali as one of the heroes, I occasionally get a message indicating "Deployed hero rage too low" and then auto battle turns off. My other heroes are Fox, Lady M, Ephraim, and McCarty, but I'm almost certain that Wali is the source of the issue.

[muted garnet]

Anyone having issues getting in the game today?

It forced an update and after that I was locked out for several hours this morning.

I managed to get back in after connecting to another wifi but there was a forced update again (the "new version detected" message) and I am locked out now again, it's been several hours.

I tried all the usual IT solutions (restart, update, fix game, clear cache, switch from wifi to 4G, restart router, uninstall reinstall etc.) with no luck. I emailed CS but was wondering if anyone had a similar issue.

These are the error messages I get but all my other apps work, all updates are ok...

[gaunt shoal]

Have you tried a VPN

[muted garnet]

No. Never used one before as I never needed it. Any recommendations?

[gaunt shoal]

You can Google free VPNS. I use protonVPN

[muted garnet]

Ok, thanks. Will try that if I can't get back in soon.

[snow oasis]

Excuse me? When did this event start? I've been R5 of this alliance for years and hardly ever leave as we host for WK!

[gilded zinc]

New event. This is the first day.

[snow oasis]

Exactly, now read the message in my screenshot!

[oak edge]

Hmmmm did your alliance have 40 and Over actives the last week at hq18+

[snow oasis]

Probably not, we keep our numbers low for hosting wk. So we get screwed for this again like we do for flag capture? Still the message is incorrect, I was in the alliance when it started...

[oak edge]

I ask cause I'm curios if this is the screen everyones gets if they don't have enough

[devout hemlock]

Tundra Tussle event didn't show in the events list for me, I had to find the message that popped up in alliance chat at reset and tap it to access it. I think this needs fixed for those who aren't on around reset since this would be impossible to find in chattier alliances!

[dim urchin]

Farm with 27 'actives' and 80 total characters got this message.

So it has to be logged in 6 days or less to count and doesn't matter if you have more than minimum players if they didn't log in.

[oak edge]

Ok so my theory might be correct you get this no matter what being disqualified?

[dim urchin]

It seems so. That farm is the r5 and no other option.

[red nest]

Event was announced awhile ago

#📄bulletin-notes message

[late sedge]

same frame twice in the belated gift thing

[kindred lodge]

Eve event has completely disappeared from my event centre on my main account....any ideas?

[gaunt shoal]

Use the fix tool on start up. See if that helps

[kindred lodge]

Unfortunately... it didn't work... Ive logged a ticket... Thank you anyway Kazumi

[fallow cobalt]

App fully updated from where you downloaded it?

[kindred lodge]

Yeah... was playing it prior to reset even lol

[fallow cobalt]

I mean try updating app, for example from Google Play or wherever you downloaded it from and check again

[kindred lodge]

Sorry... I have done that too

[fallow cobalt]

What state? Can you ask if your state mates have the same problem? Record a video of the screen and send me a DM please.

[kindred lodge]

Dm'd you

[fallow cobalt]

Checking

[red nest]

Did you finish all levels?

Mine disappeared after finishing all levels

[shrewd dagger]

I dont know if here is the right place… but I haven’t gotten any quest refresh ticket for mega since the last update. Did I miss anything?

[red nest]

None from training center at all?

[shrewd dagger]

None , zero, niente, nada 😂😂😂😢

[viscid birch]

i know its to force payment because they cant let us get stuff for free but will still send here, this is from my alliance member not my board so far i passed 6 myself so i thought he would be able to solve it would be fair to let everyone get stuck at same level than random

[oak edge]

They are random boards its fair how it is. That's just what these minis are not all random set ups will be passable👀 also not a bug

[viscid birch]

still letting someone pay to pass while others dont doesnt seem fair, if we all get stuck at 6 it would be fine then whoever want to continue would need to pay, we are talking real money not coins in game

[oak edge]

I disagree cause if f2p can get farther for free just like spenders thanks to random boards it can stay. Also what do you not get about "random boards"? They are randomly generated🤷‍♀️ life isn't always fair neither is this game. Don't spend money when ya get stuck

[viscid birch]

apparently you dont get my point but ok

[oak edge]

No cause you have no point. It's not a bug just how the mini works. My mini games eve experiment is permanently stuck at 6 and I've gotten stuck at 4. This time I got as far as 8

[maiden kiln]

#📝game-suggestions would be a good spot for this.

[long rapids]

My screen is completely frozen and I can’t move around the map. This is all I can see on my screen.

[uneven moon]

Tundra scks...if you crash, on return, you can do a single thing...

Why i aint more surprise that its full of bug.

[gaunt shoal]

Being reported. Thank you

[uneven moon]

Fixing doesnt work either

[shadow ermine]

Yeah I switched accounts and couldn't move anymore, not sure I'm even getting personal points still?

[long rapids]

That’s what happened to me when I switched accounts, and no, you’re not getting any more personal points because my only account that made it into a building is still stuck at the same amount of points

[shadow ermine]

Oof 🤣, my guess is it has to do with it not fully taking you out of the map. Buildings in tundra have state coordinates...

[spring gyro]

I cant do anything in tundra tussle. I tried on phone and on my computer. Additionally, the support ticket system seems to be broken with the new chatbot

[rocky orbit]

This tundra event SUCKS, every account is locked out

[spring gyro]

Just undo the last update that instituted all of these changes. Theyre all terrible!

[uneven moon]

Cant believe the release that event without proper testing and bug correction. Those who develop that thing should be fired.

[onyx horizon]

With the new event are team can’t battle or move

[gaunt shoal]

It’s been reported.

[rocky orbit]

🤣🤣🤣🤣

[gaunt shoal]

Just be patient please

[spring gyro]

Just hot fix it and shut it down and get rid of the terrible support chatbot

[hard goblet]

Also can't do anything in Tundra, keeps telling me only alliance admin or commanders can do that and the screen only let's me zoom in and out.

[swift panther]

I am also frozen on the Tundra map rn and can't do anything

[spring gyro]

Look on the bright side, this event gives you back an hour of time because it is entirely worthless and broken. Use it to do some other activity that has value

[grizzled folio]

Everyone is stuck in Tundra in my alliance too.

[gaunt shoal]

They have already decided to give everyone max rewards. Everyone has first place

So please wait it out and be patient

[uneven moon]

Its not about the rewards, its about learning whats need to be done. Now we dont know cause we are stuck ( and getting destroyed ) without being able to learn.

[spring gyro]

I am just curious who asked for this... like who wanted a different event in the rotation

[fiery gale]

Like others I’m frozen

[smoky thicket]

Bring back Reservoir War

[lethal ivy]

Tundra event frequently gets no on map message. Feels like feast when it kicks you out. You need to click to view your sanctuary then event button again.

[rapid flare]

Same issue. Shows me as a participant occupying something but can't do a thing. And trying to submit a ticket isn't working either.

[oak edge]

Res war is still an event I think ya mean scrap tundra and put res and clash to normal programming lol

[smoky thicket]

I never saw a sign up for res war

[oak edge]

They are rotating... Tundra res and clash

[spring gyro]

Tundra was added to the rotation with res war and alliance clash so now it is a 3 week rotation. In other words we all have every3rd week off because this event is non functional

[primal carbon]

Tundra terrible!!!!

[smoky thicket]

I was going to use a different word to describe this event but I guess non functional could work

[cyan vale]

Tundra event needs a lot of work. Unfortunately if you exit out of the game at all and you’re like me who had to take a phone call, you can no longer do anything in tundra. PNS crashed on two of my alliance members and they can no longer enter and do anything on tundra either.

[smoky thicket]

I can sit and talk poop to my alliance. Not even a battle chat to make friends.

[dire tundra]

Biggest waste of time this game has ever created. If they can’t make something that works, they should not make anything at all.

[limpid knot]

Can we un-sign up for this event?

[smoky thicket]

They did manage to make a more hated event than doomsday... sooooo congrats?

[gaunt shoal]

Issues with the event have been reported. Please be aware that we currently have no workaround at this time.

[spring gyro]

As someone who does programming for a living you can just kick everyone and reload the last version of the game

[lunar nimbus]

Test in PROD!!! 😂😂😂

[lone matrix]

Je peux plus rien faire dans la map 😢😢

[lunar nimbus]

We are the testers. Test in PROD! 😂😂

[spice birch]

now when its critical time im frozen 🤔

[oak edge]

#❗status-update

[uneven moon]

Not how thing are suppose to work, at least not at that scale of atrocity.

[limpid knot]

@gaunt shoal I don’t envy your job right now

[lunar nimbus]

It was meant to be a joke. The just did a CrowdStrike release for us

[gaunt ledge]

Can’t believe I took my pants off for this

[gaunt shoal]

#❗status-update message

[hasty mirage]

Tundra tussle crashed the damn game and then I couldn't play it

Could have been fun but i spent the last 15 min on the sidelines

[granite condor]

Surprise surprise. They lied to us. We were all supposed to receive 1st place rewards, and we were awarded 2nd.

[blissful mirage]

Still getting tower captures scrolling across the screen.

[smoky thicket]

At least you got second. Third here

[graceful tiger]

A lot of our higher tiered players said their screen was frozen and could not do anything within the event screen. They were not set to spectate either. Really frustrating.

[grave walrus]

I had to restart 3 times because it kept telling me I wasn't on the map.

And in many ways I wish I wasn't on the map because that was the least fun thing I have done in a while 👎

[slate flume]

WHEN are we to expect to get the ALLIANCE REWARDS for Tundra Tussle?

We were told we get the 1st place rewards. But the event has ended (for those who signed up for the first slot)... but then rewards have not been sent out and/or cannot be manually claimed.

[ancient hull]

Maybe a glitch there, too?

[lethal ivy]

The glitch was like Feast when you minimize the app. It kicked you out but didn't change the screen. If you clicked World then reenter it would relocate and it would work again.

[ancient hull]

Or they are scrambling to figure out what to do about the personal rewards since most couldn't get any...hmm

in any case...b^tching doesn't do much good 🤪

The mods can only do so much

[lethal ivy]

Person should be 50 to 75K not 150K. I ranked #13 and got 135/150K. A few high base might players kills it or an alliance where very few show up. We've all seen that in Res War or Clash alliances with like 8 or less people even in Legend.

[gaunt shoal]

#❗status-update

[idle niche]

I was stuck here. Restarting and clicking fix game did not work. Uninstalling and reinstalling the game worked but it was a few seconds until the end. I was able to click.

They really need to test this stuff

[tepid aspen]

Did not get the 1st place rewards that were mentioned in the bulletin

[rugged kernel]

You already claimed them?

[tepid aspen]

Well ya. See buttons, just gotta click em

[idle niche]

The skin frags as the ultimate reward for golden pickaxe went away. I didn't buy it due to this.

[covert abyss]

Tundra Tussle? Pfff more like 💩 show. Devs should be embarrassed to rollout something so bug-laden.

[gaunt shoal]

They changed it last update

[gaunt shoal]

So what’s the bug. Or just complaining in a bug channel?

[tropic reef]

I dont get ace points for mecha skill data anymore, only for the cores

[glad moss]

Tundra Tussle sucked. I tried to look around the map to see everyone and once I didn’t have my location on screen I could not go back. I couldn’t participate at all. I tried to reboot whole game and rejoin Tundra but it just stayed on starting position. Since I was the biggest player in our group it really impacted our results. I was playing REvenge Bear for CB1 on team B, state 951.

[unkempt arch]

The button to claim prizes doesn't appear, it won't let me send a message to technical support because it freezes when I send an image, and the way the game works is terrible.

[spare frigate]

Same here.

[spare frigate]

IKR?

[terse roost]

It says that the in-game will show as they're calculated, but that you will actually receive max:

[covert abyss]

Yep. Just reinforcing what was said above. This was the sleet new event rollout is the history of this game. It’s clear this event was untested at any sort of scale. Considering many many players use events like ResWar and Alliance Clash to collect scarce, expensive resources like nanos, it makes the failure even more glaring.

[left hill]

I enhanced Eve to +6. Which is supposed to yield a troop size increase, yet no increase shows up. "Own hero to activate this effect", so that means it should increase the number of troops in the general march. Anyone else have this happening?

[red nest]

Are you in the correct talent?

[left hill]

Talent is irrelevant to the general march size. Mega march increases troops, but Eve is supposed to incrwase the regular march outside of mega march. Unless I am missing somethiing here.

[red nest]

March sizes are different when you switch talent

[left hill]

Yes, because you can employ mega march. The effect is not present anywhere. So, the effect of a larger troop size is not present at all. I am trying to add screen shots but for whatever reason Ican't do it from my tablet.

[red nest]

Switching from battle to gathering talent

Changes march size

[left hill]

IT does NOT show up anywhere. I am saying it did not yield this increase in any way no matter what I choose in my talents. I have messaged the customer support but they are only asking if I have reset the game.

[red nest]

Why I asked if you are in the correct talent

Try the fix it button and reload the game

[red nest]

Talent does effect regular march size just fyi

[left hill]

Sorry, my tablet died. I will work it out later, this charge cord is only about a foot long. 😂

[strong egret]

The bug is many people could not utilize the event at all. When entering the event, we saw screens like this:

However, engagement in the event was not possible. It was as though the event had not fully loaded for us and froze in place.

[red nest]

Been reported and solved

[gilded zinc]

If you do your troop size in hall of war while in mega march it may not reflect in the smaller/regular march because the new number is still smaller than the mega march size.

[gaunt shoal]

I was able to do the full event earlier. Was very good I like the event a lot

[spare frigate]

Just received a notice that 1st place alliance rewards will be distributed to everyone soon.

Also, I think what they mean about the personal phase rewards is that every participating member will get the same amount of rewards the player with the highest kill points in their alliance can claim. (It was really poorly worded, so it was confusing.)

That is, let's say your alliance finished 2nd place, and your kill points cleared only phase 3. But if the player with the highest kill points in your alliance cleared phase 5, you will get all the No.2 rewards (up to phase 5) this time. (Normally you cannot claim rewards for phase 4 and 5 in this scenario.)

[dire flax]

How are you holding a place but other alliances ppl passing by it??!
What is this game?????

[red nest]

It’s in battle mode

Troops can retreat or advance to other places if they are not queued

[dire flax]

Nope we held it but they came to fight for it again

And that was their only way to kraken

It shouldnt be open to them unless they win it again

[wraith ore]

Tundra doesn’t seem to work on tablets/ipads, one of my accounts couldn’t do anything until I swapped over to my phone

[red nest]

Didn’t have an issue on iPad

[wraith ore]

Oh weird I couldn’t do anything. Only scroll around the map. Couldn’t even tap the buildings to deploy troops. Despite being on Team A.

[red nest]

Unfortunately many had problems

Hopefully 🤞 all fixed now

[wraith ore]

I narrowed it down to the iPad being the issue since it worked when I switched to my phone

[austere cipher]

I briefly had that issue until I went back to my hq then back to map

[polar girder]

Libération ne s'affiche pas. Et c'est arrivé plusieurs fois cette semaine. Comment récupérer les récompenses des 5 phases dans ce cas là ?

[gaunt shoal]

Check your imminent events tab

[topaz stratus]

Т14 не влазят в окно

[polar girder]

Non, seule possibilité est de forcer l'arrêt de l'application, vider le cache, effacer les données, redémarrer. Ce qui n'est pas une option acceptable. Le service technique doit résoudre le problème sur tout quand ça arrive sur plusieurs événements (libération, Toundra).

[lavish steppe]

Should say ATK not HP

[shell nova]

I have 7 hours left on my extra build queue but it won’t let me build 2 things at the same time

[red nest]

Because your building time is longer than you have time left

[shell nova]

ohhh

[drifting ledge]

Heart metals already expired???

[fair matrix]

That doesnt sound right. The event just started

[red nest]

#❗status-update

[haughty violet]

The heart medals didn't go into our bag properly, please fix it

[red nest]

#❗status-update

Issue has been reported

No need to post anymore screenshots

[honest matrix]

Being deleted when you leave your characters

[red nest]

#❗status-update

No need to post anymore screenshots
It has been reported to dev team
Thank you

[honest matrix]

I wasted 10 ap items on mine cost 15k diamonds

[heavy comet]

I'm out quite a bit too, was trying to get the cat. What's the fix?

[red nest]

#❗status-update

[fossil meadow]

Probably 200 diamonds and five 5-minute speedups 😒

[red nest]

🌚 🌚 🌚

[clear skiff]

Glitch in event, I collected heart medals and does not show I have any in shop?

[red nest]

Scroll up a bit

[gaunt shoal]

lol.

#❗status-update

Two on the same scroll

[faint vine]

Ive lost a ton of the pet coins for no reason.

[red nest]

Look 1 post above you

[raven raft]

Just cuz I wanna bother Hela I’m here to complain about my pet coins like everyone else

[red nest]

@raven raft

🤣 🤣 🤣 🤣 🤣 🤣

I knew it

[clear skiff]

Thank you I saw after I sent message!

[raven raft]

I already read all the responses and I see it’s been reported but a day just isn’t a day if I don’t find hela and bother her

[red nest]

Awwwwwwwww

[raven raft]

And fyi I have never met this Hella (I think that’s how you spell it) person before but she is the best mod pns has. I hope the devs hear that

[gaunt shoal]

[raven raft]

I said what I said 🤣🤣🤣🤣

And just like that 13 is poofed to a hq27 again and pns has no idea how or why

[pastel badge]

But they gave you gas for your heart medals .

[gaunt shoal]

#❗status-update

[late zephyr]

Just in case noone mentioned it yet....the medals converted into gas 👀 👀

[gaunt shoal]

Right above your post

[late zephyr]

Lol ok

[frank ferry]

Can I complain as well👀👀👀👀🤣🤣🤣

[vapid wolf]

All of them

[gaunt shoal]

Ok

#❗status-update

[vapid wolf]

Do they know? About heart medals converting?

[gaunt shoal]

[red nest]

🌚

[vapid wolf]

😢

[gaunt shoal]

Patience

[night sandal]

Heart medals have been returned.

[atomic creek]

Anyone had an issue with a previously denied immigration slipping through without approval when your state is seized? Approval not showing in logs but big is in state and the true might top never approved

[gaunt shoal]

Were they higher than the top 10 in true might?

[atomic creek]

Yes they needed approval 1 week ago to enter and we denied them

[gaunt shoal]

What state

[atomic creek]

306

[gaunt shoal]

Yeah that’s odd. There’s no immigration record on the hub?

[atomic creek]

There is a record of him trying and being denied then today he showed up and no record in the log of an approval

[gaunt shoal]

I wonder if he reapplied and no one saw

If so. It’s automatically accepted

[atomic creek]

Wouldn't it still show in the log?

[gaunt shoal]

That I’m not sure of

[atomic creek]

If I put in a ticket would CS be able to look into something like that?

[gaunt shoal]

You can ask

What’s their true might

[atomic creek]

It was about 700 last time I looked

[red nest]

Does he still rank top 10?

[gaunt shoal]

Yeah.

[red nest]

Maybe the gatekeeper accidentally approved?

[gaunt shoal]

That’s why I was thinking they reapplied and someone missed it

[red nest]

Seems the most logical explanation

[red nest]

It’s the highest might player that controls the gate, not true might

[balmy turtle]

Has there a change to level of zombie lair one can attack solo? 6hrs ago I could do upto Lv15. I've now been working from lv 15 lair sequentially down to lv5 and keep failing due not sufficient allies joining.

[red nest]

You can’t attack a lair solo
In new states the game sends bot joiners up to a certain level

[balmy turtle]

Ok, so has something occurred with 2 bots that did join? Ive been attacking lv15 without allaince members joining for last 3 months until today. The 2 bots not joining would explain as did used get notification that NPC had joined

[red nest]

Honest I can’t remember what level or timeline they will drop off

But they stop at some point

[balmy turtle]

Ok, thx

Just went vip lv10 so maybe that is reason

[tardy temple]

NPC Fred and Gary only assist during the first 4-6 weeks

[silent pulsar]

I think its a bug. There are no key exchange in this pet event like there has been for YEARS in an AP event

[austere cipher]

The last few have been like that. No keys to buy just boxes

[silent pulsar]

Huh. Nope

[alpine sparrow]

I’m getting constant notifications. I’m currently of 35 of the same notifications. What is going on?

And there was no training being completed. What is going on?

[red nest]

Turn off notifications on your phone

For the app

[alpine sparrow]

The only way I got it to stop was to actually open the app. Thank you notifications are off but it’s a shame I’ll miss the important notifications.

[red nest]

I turned them off years ago, but once in awhile after an iOS update they start popping up 😂
And for some mini I haven’t logged in for months

[split jasper]

Shooting minigame obstacles differ on first start per game load vs retry
Every further retry shows the same stage

[rose cloud]

Did the overall Ace ranking requirements change? I received nothing this round.

[gaunt shoal]

Ace wasn’t yesterday. Or this week

[gaunt shoal]

Apparently you didn’t rank lol

Nothings changed with ace

[rose cloud]

If nothing has changed, I should have ranked. It never takes much to get in 50-75%.

[red nest]

Scores were pretty high this time

[rose cloud]

It’s like it didn’t give me credit for the last day at all. I waited until there were a bunch of Showdown training tasks and used around 40 days of speedups on a couple of my accounts. Other alliance members ranked on farms they barely log into.

[red nest]

Last day is might not speedups

[rose cloud]

I mentioned the speedups to reflect how much training I did.

[red nest]

That doesn’t necessarily mean you trained a lot of might

[rose cloud]

It ranks out to 100%, correct? If so, it means you rank if you participate at all. It didn’t give me credit for some reason.

[bright loom]

Ive Got a bug how does one spend 16 blits tolkens and ap on chapter 17 and get no drops ?

[red nest]

Did you take a screenshot?

[bright loom]

Unfortunately I didn't if it happens agin I will tho

[hollow stone]

I’ve got a weird mailbox wonk bug where certain messages I tap in System Message don’t show up properly…only started as of today

[gaunt shoal]

Maybe clear your cache. And hit the fix tool

[hollow stone]

Clearing cache on iPhone is a total b lol but I’ll try the fix tool. I was literally just thinking how I haven’t had to use it in 4 years of playing

[uneven moon]

Even fix button doesnt work.

[faint creek]

I have the same message. If you restart, it changes messages. and some messages show up as System Message and the subject is e_fc4e3e_fcf4e3e_fc. Doing it on the PC version and my iphone.

[fiery gale]

I have the same issue

[gaunt shoal]

I reported it

[zenith kindle]

What happend with the system message in the game is duplicating the other message that i read?

[zenith kindle]

Started after reset

[gaunt shoal]

Everything been reported. Like I said in the message before yours

[grim moth]

New hunt

And after Showdown red light stays on even after rewards has been collected

[gaunt shoal]

Thanks

#❗status-update message

[hollow stone]

Oh I love when it isn’t just me 😂😂

[keen widget]

Glad it’s not just my game being stupid🤦‍♀️😂

[gaunt shoal]

#❗status-update message

Yeah

[grim moth]

Different names lol same idk xb clicked 10 xs

[kindred lodge]

I got that system message too!!

[grim moth]

🤣

[gaunt shoal]

Did you happen to look at the status update posted above your pictures

[kindred lodge]

I was just saying...twinning essentially... not asking for you to do anything @gaunt shoal

[red nest]

#❗status-update

Issue has been reported

No further screenshots required
Thank you

[warm copper]

Has anyone ever received this message when trying to remove infirmary or building? Tried spending diamonds for instant and the free one that takes time.

[gaunt shoal]

Do you have troops inside

Like the infirmary

[trim tinsel]

It looks like they do

[warm copper]

Yes I have troops inside but I have 8 infirmaries

[red nest]

If the removal takes you over the cap your troops will be perma dead

I wouldn’t reset infirmaries or bootcamps

[woeful comet]

Having trouble getting holos, got none for more then a month.

Everybody having trouble getting them?

[oak edge]

That's not a bug just how sims training is lol I can go months without em then get 2-5 in a week and be right back at months without em

[round atlas]

Can't link account for weekly giveaway. Customer service is non existent for this game. Ffs I need to explain to a human what the problem is. Chatbots are useless most of the time. Below is the screen I get, with no characters available in the state (server) I am on.

[stuck sun]

please, for the love of God, fix the res war/alliance clash notifications! For months now, they keep scrolling well after the event ends. They are basically useless anyway... just remove them or make them stop when the event ends.

[warm copper]

I had to heal all my troops before removing the infirmary

[versed rapids]

Is the issue with strange empty messages linked to the ghost messages. In game it will show I have mail, click into mail it shows a system message, open system messages and then the notification of a new message disappears. Go back to main game screen and it comes back

[maiden kiln]

Believe so, check to see if you have an app update available, should solve those mails.

[zealous edge]

I need help contacting customer support as the ingame one is bugging and won't let me submit my issue since this morning

Issue started this morning 9:05am with alliance conquest, for my first round i clicked the reset button to redo as it gives you one free but the game bugged out, my heros didn't reset and where all low health and one dead, it let me continue but once ulrik died it popped up that game was already over even tho two heros were still alive but very low health, it continued to bug and wouldn't let me press any buttons to play or exit the round, had to wait for it to pop up with the lose screen to let me out
Then the game started bugging when trying to report, won't let me upload screenshots or even submit the bug ticket have tried several times even reloading the game

[red nest]

You can email CS
But honestly you were not going to win with that line up

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[zealous edge]

It wasn't about the line up tho 😕 I didn't even get to try as the game wasn't letting me do anything even after resetting the go

[zealous edge]

My heros where already dead or low health without even playing

[red nest]

Contact CS via email

[graceful marten]

I have some issues with the name of these new boxes in the mall. It’s in Chinese and my game is in English. “Fix game” option didn’t help.

[gaunt shoal]

Thanks! Reported

[chrome yarrow]

After the Valiant event, I need help restoring my might. After attack I lost troops, however they recovered but the might was reduced by 100 million. I was at 1.911 billion before the attack. State 725, Alliance CET, user Yen

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[chrome yarrow]

Thank you. I tried option 1 , however it was asking to attach a screenshot. After uploading, the image came up as undefined and would not allow me to send the message.

[gaunt shoal]

Option 2 will be the best option

[tardy temple]

#📝game-suggestions channel not letting me react to the the suggestions.

[gaunt shoal]

Yeah. Bot has been notified that his break is over. Hes not complying

[tardy temple]

Union breaks are longer than expected 😂

[clear night]

I am seeing the same thing, I assume the packs themselves are legitimate but the names did not translate. The web shop shows the correct English name, “Valiant Conquest” in case anyone was wondering.

[gaunt shoal]

It’s everyone who has seen this. It’s been reported

[muted garnet]

Hi everyone. I just noticed something, which might not actually be a glitch but a sort of penalty due to one of the last updates 😭

I used to launch mastery to be able to do all the fireflies in one go, even if I needed help for the last few. Now, even though my mastery should not technically have expired as I am still within the 10 minutes, it actually stops after several attacks.

I assume it's because of their new rule of 10 rallyes limit per mastery session? I was not doing rallyes, though, but solo attacks, except one zombie lair at the start.

Here is what mean in pictures. Taken on one of my farms. Lair cost before mastery, mastery activated, still active, and lair cost even though I am technically still within the 10 minutes and only did solo attacks on fireflies, no rallyes, bar one zombie lair.

Please tell me this is known, has been reported, and will change. I already hated fireflies, if now I have to do it over several days, I'm dead 😭

[gaunt shoal]

10 fireflies

Part of the HM rule

It’s a total of 10. If you do lairs and fireflies combined. Still only 10

[muted garnet]

Yeah, I knew it applied to lairs, didn't realise it applied to fireflies. This is a silly rule imo 😂

[gaunt shoal]

Happens to many. Notifications just stop. Unfortunately sometimes there isn’t a fix. It’s been like this for 4+ years

[red nest]

🌚

[solid flare]

Anyone have a problem with Timed Tavern/Timed Tavern boxes? I had recieved 13 boxes from pinball, opened all 13 in bulk, when I opened it said on screen I got 35 coins but when I went to Timed Tavern to use them they weren't there.😧

[red nest]

I honestly don’t remember Pinball having TT boxes

I would have grabbed them first

[solid flare]

They did and I was debating whether or not to get any, as my luck with them is pretty bad....usually only 1 coin per box.

[red nest]

Are you in a new state?

My shop didn’t have them

[solid flare]

No....problem is I'm having trouble even sending a ticket to CS as there system has made it a bit more difficult to place a ticket.😵‍💫

[red nest]

Use the email option

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[rigid flicker]

I'm wondering if you actually had the perfect frag boxes. They look very similar to the login Timed Tavern ones. This last round of pinball I'm fairly positive there was no Timed Tavern in it.

[red nest]

That’s my thought too

[rigid flicker]

I made that mistake the first round of pinball but I wasn't disappointed at all.

[solid flare]

I thought that possible but had no more of those and they look different for me .

[red nest]

I looked and last pinball definitely didn’t have TT boxes, just perfect frag ones

[solid flare]

Ok so got wording incorrect....timed recruit....either way I didn't receive anything for what I opened.

[solid flare]

Those were the boxes...I know the difference

[red nest]

@solid flare here

Those were the rewards from last pinball

[solid flare]

You know what....forget I said anything....you obviously think that I have no idea what I am talking about...

[red nest]

Maybe a visual glitch, but Timed Recruit boxes were not an option as rewards

[gaunt shoal]

We’re awake. Thank uou. Discord is having issues

[graceful marten]

Using emojis is a bit expensive since the update 😅

It’s a screenshot from a group chat in game, not alliance chat.

[balmy gyro]

Firefly issue! Try to attack normally but it automatically changes to rally

[alpine rock]

Firefly is messed up!

[cunning plume]

Why is Firefly posting as rally when doing attack?

[left hill]

Little red triangle in sanctuary, in front of the wall, answer question and the rewards do not appear and triangle remains. Tried several times. Who else has this happening?

[nimble vale]

Normal... The Do Not Show Again box has never worked.

[gaunt shoal]

Wait and see

[red nest]

Everything has been reported

[torpid wasp]

It would be nice to have a kind of warning when another player from your alliance is walking to the same tile as yours; we have a warning for other alliance's players, but not from our own

[red nest]

#📝game-suggestions

[desert matrix]

Question, Chapter 15. Interrupted wedding: task - win arena challenge 5 times. Issue is, I am not sure I am being paired with players my similar might. The might I am up against is more appropriate for my main account vs my farms! Example, my march size is 86k and I am being paired against 300k ++. My highest hero is +4 and I am being paired against +8/400s. How the heck am I ever going to complete this chapter?

[red nest]

Have to battle right after arena resets

[jolly ermine]

I used the box multiplier on a $69 weekly but sidnt get promoto choice box II multiplied..

Maybe I could be wrong but it didnt have the red dot beside it and by my calculations something seeemed off

I could be wrong but I didn't record what i had before

[red nest]

Check your transactions mail in game

[jolly ermine]

Ok i think its good

[zealous edge]

Hello I am having trouble still trying to use the help in game, it won't let me submit any ticket at all keeps saying to attach image when I already did or won't let me press it at all

[gaunt shoal]

Email them

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[zealous edge]

I did last week when I had same issues, no reply just yet

[fallen bone]

Training skill and cost reduce skill cd is 24 hrs. So i train only 24 hrs amount.
next day skill available , but training haven’t finished 🤨 so i need to wasted speed up everydays. I think there is a problem with your clock ⏰
training clock are slower about 1 hr

[gaunt shoal]

First. What training skill. Second. Cost reduction is a 23 hr cooldown.

Next. You train at reset for 24 hours and it lasts 25 hours?

[fallen bone]

Let me clock it again. I just train it 24 hrs just now.
And sorry i misunderstood about cd 24 hrs and 23 hrs

[gaunt shoal]

So this time tomorrow. It should be done

Keep me posted

[upbeat talon]

Do they give you rewards for bug hunting? Or do they just expect free labor?

[gaunt shoal]

[red nest]

🌚 🌚

[fallow cobalt]

send me screenshots in DM

[chrome sigil]

It would be nice if your priority troop type also set your priority troop formation to the same troop type. Unless you are a fighter, you have to change the formation every time you do not use a preset form.

[red nest]

#📝game-suggestions

[agile crescent]

its lost to the ether as I did not save the screenshot

[ornate coral]

Is there anyone whose weapon disappears (weapon with the frame), which was put on a hero, with the new update?

[fallow cobalt]

next time feel free to send it directly to mods DM

[ancient mauve]

Has there been any issues with AP not showing up in the bag... mine hasn't been showing up for a few days now from daily quests

[gaunt shoal]

Daily quests ap go straight to the ap bar. Not bags

[ancient mauve]

So if AP is already full... it won't reflect?

[gaunt shoal]

It will over fill

Would be like 130/120

[ancient mauve]

But if I received 300 why would it only overfill by 10?

[gaunt shoal]

The max from dailies is only 30

[ancient mauve]

Gotcha... it is 1AP x10

[gaunt shoal]

I wish it was 300 😂

[ancient mauve]

@gaunt shoal 👍

[ebon prism]

https://tenor.com/view/bug-bounce-bug-piemations-crowne-prince-bounce-gif-10170043841066274133

Not the first time I’ve seen this visual bug since the launch of the mecha.

[left hill]

Did you go to the feedback tab? It's the only one that really works.

[real swift]

I have a bug with the minigames. I wanted to play matching master lvl 3 and after few turns it said that I lost while many moves were still possible. I have screenshots if necessary. It happenend after about 5 turns. I got the bug two times.

[wide orchid]

anyone having issues with switching talent with the latest version from the play store?

nm it works now

[left hill]

I just played level 3 on both my laptop and my tablet with no issues.

[gaunt shoal]

[red nest]

#📚sanctuary-rules are free to read as well

[jovial river]

This happened a third time again. I tried buying vouchers like the mod said to do and it didn;t double those either...It might be nice to have mods report actual issues to be fixed to the developers and not give workarounds that don't actually work. this is going on the third time I am fighting with customer service over refunds . I didn;t actually get the last 2 refunds because they waste your time by making you respond 12+ times and then confirm 6 more times the actual purchase in hopes you will just give up which i have done. Very disappointed all around with customer support.

I have made over 400 YouTube PNS videos on how to play this game. Now you forced me to make another one that I am making my premiere on my page so everyone sees it first when going there. The video clearly shows the error of the buying process and this silly response from the mod as supposed to actual real customer support for this game. It clearly shows how PNS does not function correctly and essentially rips players off as a result and customer support shows no care to fix or urgency to do so. Welcome to being held accountable. I am not wasting my money anymore when no one seems to care to fix anything that's actually broken. You think fixing an error with purchasing things with customer's real money might be priority 1? Seems from this mod's response it has zero priority and hasn't even been reported. Thats unacceptable. Is there any real customer support since this bug page is actually not working as intended obviously...since actual issues are being ignored. ]

[gaunt shoal]

It doesn’t double vouchers. Using vouchers in game the item will be doubled

Like what the mod said

[jovial river]

Is my issue fgixed then?

[gaunt shoal]

Cs isn’t well known for giving refunds. But I’m just clarifying the voucher part.

Only cs can help with money issues.

[jovial river]

Reported an issue 3 times. No refunds. No confirmation from any support people that the issue has been reported to devs and will be fixed...That is the LEAST i would expect from support. Very disappointed and thats fine, I will get my money's worth by leaving appropriate detailed reviews on multiple sites. There are rules about what i can say about PNS here but on review sites, good luck trying to control whats said there.

Thank you for your response Kazumi, you are definitely not the problem at PNS.

[gaunt shoal]

We have no control over anything like that. We can only give tips and everything. Trying our best.

[red nest]

Mods monitor the server and forward issues

And don’t get paid like CS 🌚

[red nest]

Vouchers don’t double, you buy them on the site and use them in the game mall along with your multiplier

[kindred lodge]

Hi... we currently have no get week events at all in our state today... is this supposed to be the case?

[tawdry blade]

No hero day?

[latent surge]

We are also missing Improve might hero day state 810

[gaunt shoal]

It’s been reported that some states do not have hero day

Mainly states over 703

[gaunt shoal]

#❗status-update message

[tepid seal]

A new version of hero day for money 🤦‍♀️

[sturdy dagger]

No Hero Day in s881

[tepid seal]

No words🤦‍♀️

[slim gale]

This new hero event SUCKSSSSSSS.

[wide orchid]

where is the hero event?

[gaunt shoal]

#❗status-update message

[wide orchid]

are we going to get one in 771?

[slim gale]

It's absolutely worthless now. There was absolutely no reason to change something that wasn't broken. Bring back our normal events

[blissful current]

More bugs PNS?

[sturdy dagger]

The new event is trash

[gaunt shoal]

Not really a bug.

And the update is about those who don’t even have an event

[sturdy dagger]

Wish my state didn't have the event either....this is a horrible change

[gaunt shoal]

You can upvote stuff in #📝game-suggestions I’m sure you will see others with the same thoughts

[slim gale]

That's how all the events are gonna be. This is absolutely ridiculous

[latent surge]

To be clear, that new event isn’t replacing improve might hero day correct? Because I’ll riot

[gaunt shoal]

To be clear……the second part might happen

[sturdy dagger]

ROFL every suggestion is that it is trash

[gaunt shoal]

Still doesn’t need to be put in bug channel

[dry wedge]

749, 793, 824 and 891 have no hero day …. I’m guessing none of the newer states do

[gaunt shoal]

#❗status-update message

[latent surge]

It’s not the discord mods fault PNS has lost their minds though guys.

[gloomy oyster]

Boo pns no hero day screws up showdown 👎 🤬 thanks pns

[zenith bolt]

Is there no Might week this week?

[gaunt shoal]

#❗status-update message

[primal valve]

You broke the event with your horrible update! Please fix and no more updates for a month lol

[zenith bolt]

I'm from 839 and no hero upgrade

[analog minnow]

921 doesn’t have the event too

[gaunt shoal]

Read system update. Above

[analog minnow]

@gaunt shoal when does the non ace come out?

[gaunt shoal]

[red nest]

Take a shot for every #❗status-update post!

[pure gull]

[gaunt shoal]

Thanks qc

[jolly helm]

Hero Day please

[maiden kiln]

#❗status-update

[primal valve]

Lol

[median violet]

What?

[red nest]

#❗status-update

[median violet]

I read through general, status update and here, but jeez I can’t even submit a ticket

[red nest]

Try the email option

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[gaunt shoal]

#❗status-update message

[pure gull]

[jolly helm]

Not blaming mods

[wheat seal]

I hope they just give us all of the points because I automatically used my eve frags for this.

[faint vine]

devs will automatically tell you to grab your ankles and recieve the common PnS treatment. 😆

[wheat seal]

One can only hope...lmao!

[red nest]

Geez, keep it clean

[faint vine]

Thats cleaner than normal

[red nest]

You are free to express your opinions but still follow rules of the server

Also, move to #🔥game-general 😆

[floral wadi]

I didnt get points from quest hero at reset

[acoustic magnet]

Are we getting credit for hero points used before the correction or nah?

[gaunt shoal]

It’s been forward to the captains and devs. Let’s see

[vapid wolf]

I bought fifty eve fragments from ruins shop before saw quest was missing

[edgy hornet]

I joined a new server/alliance before reset but am not able to participate in showdown. Is this a bug? (Users alli and bb rex were approved 5 and 6 minutes before reset, but neither has access to showdown.)

[gaunt shoal]

Need to be in the alliance 10 min prior

[edgy hornet]

Ah thanks

[hollow sparrow]

Is 35+ HQ supposed to be in this bracket still in nuka? Or has that update not gone live

[gaunt shoal]

t happens. They may have jumped several HQs during ace

[daring acorn]

Thank you. Hero points adjusted. 👍

[hollow sparrow]

Hmmm, I don’t know if this is the case because in that particular case there were 7 HQS above 35, also a member in my alliance (lvl 40) is still being placed in nuka with all HQ lvls, so I’m just curious if this is intended or I’m reading this wrong

[red nest]

New state?

[hollow sparrow]

937, so yes, I think that’s considered new (it’s my second state sorry)

[red nest]

I know that in new states everyone gets often tossed together in the protected bracket

[hollow sparrow]

I assume anything over “700” is “new” then this has to be it — thank you for the reply !

[red nest]

Some levels are not solvable without purchase

[red nest]

It doesn’t

Alrighty

[zealous edge]

Yes tried everything

[zealous edge]

Same issue I've had the last 2 weeks, sent email and no reply 🙃

[autumn lodge]

The events say perfect frags for points but do NOT give you the points when used.

You can see that I used one, but I did not get the 20,000 points I should have towards showdown.

This has always been the case with ace frags, but not the perfect ones.

[oak edge]

Get/obtain not use perfects

[autumn lodge]

If that is the case why so I get points redeeming a 5* card, and not opening lair boxes that give me the cards

[oak edge]

Using a 5 star card is obtaining a frag just like obtaining a perfect lol

[autumn lodge]

But "get hero via epic choice card" should be 0 points.

Perfect frags used to give you points upon redeeming, not obtaining. Now they do not.

[oak edge]

Gold 5 star cards are not the epic choice cards you are thinking of. Nothing you have provided is a bug

[red nest]

Because the card turns into a frag, getting a frag counts

Perfect Frags are already Frags, so you don’t get points for using them just getting them

[tepid swallow]

*Update- Thank you for fixing this pns.
Very much appreciated.

---

Anyone notice the new block break holiday event has a tab - Don't show notifications - mine does not work.

My attempts to fix include -

• Select & deselect repetitively.
• Refresh screen by- leaving the game and relaunch.
• Refresh screen by- leaving holiday game and sanctuary view to map view.
• Restart game with fix game option.

PNS, please fix this. Thank you

[grim moth]

Turn off the dot

Making gaming experience ehasting

[tepid swallow]

Whether you have the dot selected or not. It doesn't change anything. It literally does nothing

[cold cradle]

Erro na porcentagem de dano.
É colocado um héroi de menor % de buff de pv e def de tropa e o boss fica com menor % de vida do que outro héroi com maior % do mesmo buff de pv e def de tropa.

Prints

[verbal swift]

Can’t collect the advanced box after getting two curios in the files event. Curios are activated. Can only see the details when I click on it

[midnight marlin]

Can you please make the notification for bizarre poster go away??

[oak edge]

Unfortunately that event doesn't ever go away its been like this since that style was put out

[midnight marlin]

It’s driving me insane. I don’t want to spend 30k diamonds and the red exclamation point is making me want to delete the game altogether. Notifications that won’t go away make me crazy and want to throw my phone.

[red nest]

Did you try the fix it button?

[midnight marlin]

What the heck is slow mode and why is it enabled

[oak edge]

Because this is a bug hunt gotta stay slow for mods

[tepid aspen]

As much as people love this new update. The math ain’t mathin

[oak edge]

#📄bulletin-notes and #🗣news-post-talk

[tepid aspen]

Update: had to open a couple more boxes for the last set of rewards to activate. Math still isn’t showing right though for that to be the case

[tepid aspen]

I’m confused what you’re pointing to with those links. This is clearly a bug being pointed out.

Points shows 1.50M acquired, and bottom set of rewards requires 1.5M points, and yet still isn’t activated

[oak edge]

i see it now didnt before hit fixed game see if it bugged out

[nimble vale]

Who are these mythical people you mention? And how do we identify them, so I can stay far, far, far, far away from them?

[oak edge]

As much as I hate this new off week mecha modules was removed from today

[alpine mountain]

So this was intended to not give mecha mod points today?

[gaunt shoal]

We don’t know what’s intended now lol

[tepid aspen]

Welp that sucks. Just opened all my module boxes to discover that too 😭

[empty heath]

Yeah but they're still selling mecha module bits in the shop...

[tepid aspen]

Considering the ranking states still have the mecha modules for points, this has to be a bug

[near ore]

Will any type of fix be done before today's Improve Might Event ends to add Mecha Modules?

[dim urchin]

We're waiting for a reply from higher ups. It's been mentioned.

[gaunt shoal]

Mecha will not be added today to the glory and bio. Stay tuned for future stuff

[shy pewter]

I was wondering what happened 🫤

[warm dust]

In Flag Capture, the march is not locked in when you set it. It is easily demonstrated. I set my march to my preset fighters (strongest troop) with biggest march size when in Flag Capture. Exit Flag Capture. Switch to my economy set up which reduces my march size. Go back to Flag Capture. My march size is now the economy size.

[red nest]

Doesn’t change your troops though

[warm dust]

Did you "edit troop" again?

[red nest]

Yes

[warm dust]

As you can see from my screenshots, it definitely changes troop amount.

[red nest]

Odd

I’ll forward it

Thank you

[gaunt shoal]

It’s editing what talent you have. If your not in military of course it will edit lower because your changing it to a different talent

[warm dust]

It seems counterintuitive. If I initially set a formation, it should stick to that unless I manually change the formation. This is automatically changing the troop size because of something I have set in another part of the game.

[gaunt shoal]

Are you editing it every time? Does your March might change?

If your deployment march might isn’t changing then it’s not changing

But if your going to the edit screen in a different talent your asking the system to change your team,

[warm dust]

I only noticed it because I had increased my march size and when to check what I had set. That is when I noticed it had decreased to the lower troop amount.

[gaunt shoal]

It only changes if you click dispatch. If you just looking and press the back arrow. Nothing will change

[warm dust]

So if I don't press dispatch, then it will revert to the highter march number. So how can I know what has been set previously? Just seems like it should let me manually set it and not change unless I manually change it.

[gaunt shoal]

My advice. When you first set it. Don’t go in to change it and forget.

But the only way is by March might size to be certain which March you have in it

I’m going to make a video.

[warm dust]

I understand what you are saying. Just seems counterintuitive to have a different number pop up. Thank you for your time and explanation.

[gaunt shoal]

At the end I changed my might to the lower march size

[craggy wolf]

No points from Mecha modules in the new event update?
Just keep getting better 🙄

[gaunt shoal]

Mecha will not be added today to the glory and bio. Stay tuned for future stuff

[finite lodge]

I was just gunna say/ask the same

[gaunt shoal]

The calendar was made at the beginning of week. Everything is subject to change

[finite lodge]

After the changes this week so many comments could be made but really not worth the time or effort

[craggy pond]

For states not affected by the changes of the commander upgrade week its still like that

[finite lodge]

Not sure how that helps the rest of us 😅

[craggy pond]

Was meant like we didnt knew that will be removed for those with changes 😢🫣

[gaunt shoal]

The calender was made my moderators to help players. We don’t know the changes ahead of time

[finite lodge]

I know, it's not the mods fault which is why I'm not saying too much and you were just saying, so I was just saying too 😂

[finite lodge]

As for the calendars, I personally think it's great as it's something that has been asked for time and time again, just a same PNS don't actually have in mind what they're doing from 1 week to the next by the seems of it

[gaunt shoal]

We’re working with our captain to better the future. Atleast they have acknowledged us and are contemplating optimizing it better for the players….again

#📄bulletin-notes message

[rustic moon]

I have no idea if this is bugged or completely intentional

On my alt character the arena matchmaking is still pairing me against 1100-1200 players when my own rank is at ~700

[gaunt shoal]

That’s not your rank. Thanks your points

Your unranked. You will be faced with ranked players

[rustic moon]

ah okay

[elfin trout]

sonic decoy lair reports don’t delete when you click the delete button

[real swift]

I still have the same issue with lvl3 matching master (Übereinstimmungsmeister). I can do about 5 turns but then it says that I lost while there are clearly moves possible.

[gaunt shoal]

You have no more turns left. Soooo yes you lost. The bottom row is filled

[real swift]

Ah wait a second. You need to have 3 matches don't you? Sorry, my fault.

[gilded zinc]

They do, there's a delay between clicking and deleting. A very long delay. Mass delete doesn't have the delay.

[elfin trout]

all other mails delete instantly

[verbal swift]

I did. Downloaded the last version of the game and clicked fix button. Still the same, can’t collect the boxes

[gilded zinc]

I know. It's always had the huge delay for sonic rallies for me.

[red nest]

Best option to email CS so you can send screenshots

[vast birch]

Tiles aren't showing that there's someone on them. This is the 3rd time it's happened today.

[timber edge]

Hello I was sent the discord link because of an issue I just noticed. My headquarters didn’t upgrade to level 30 yesterday after i finished

It never sent a message to the alliance channel or anything and when I try to go to customer service to submit the complaint form it doesn’t even allow me to submit it. It like the submit button doesn’t work at all

[fallow cobalt]

Try contact CS through email.

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[timber edge]

Has anyone had this issue before

[fallow cobalt]

I'm not sure but you definitely need to contact CS. Mail best option.

[timber edge]

I did

[swift panther]

I am hearing from Russian players that they cannot log in. Is this a known problem?

[graceful marten]

I am a Russian player. Right now I can log in only with VPN

[swift panther]

Thank you for the information. I hope this is resolved for you and everyone before WLK 😦

[oak edge]

This has been an issue on and off for months. So probably not

[crystal stratus]

I’m sure this event is pretty bug, it’s impossible that using 14 120 energy items you can’t even get 5 keys

[gaunt shoal]

It’s just RNG

[crystal stratus]

Did they change it? The first day was as it should and now Ive spent like 500 energy and cant get a single one

[gaunt shoal]

It’s normal to sometimes take many more

[oak edge]

This is typically why we suggest having vip 13 for ap events for unlimited ap usage. You are not gaurenteed all 10 keys in your daily ap usage. It has always been this way

[crystal stratus]

The problem, I didnt know the 10 keys limit, I'm vip 12 actually, just 1 gatekeeper token away for the golden egg, I missed it then, thx!

[gilded zinc]

This has been an on again, off again issue for years.
Best bets: 2 hour shield before sending first march and wait a few seconds for the info to show correctly then set and send.

[still heron]

I didn't get any of my 'Doom Anniversary' rewards today. The other days it was instantly delivered; is there some delay currently?

[gaunt shoal]

I just got mine. Almost an hour later. From talking to you

[vast birch]

Oh I always shield when sending out and learned long ago to be careful. Just wanted to report it.

[split jasper]

Theres a bug in the Update notes.
Its stating that Rare Earth shop is going to be made useless.
That change is 100% a bug since no thinking person would ever apply such a thing on purpose.

[gaunt shoal]

it’s widely requested

[maiden kiln]

Items with a week cooldown now reset automatically on Monday, how is that a not a good thing?

[split jasper]

items in the rare earth shop have a reset at every new day.

[maiden kiln]

Those still do, the update only applies to items with a week long reset

ie: you can buy module modifiers on Saturday during Ace week, and instead of waiting a week they'll reset on Monday now so you can purchase again for offweek

[split jasper]

so the satement of the bug in the update notes is correct, thats good to know, thanks
great reliev tbh ❤️

[edgy musk]

Apex Match stopped running or paused after the update. Please fix it. I see battle ended but no preparation or progress for the next one where i have two lifes left

Also it says battle 3 ended but no result is shown whether win or loss.

[gaunt shoal]

Try reloading your game

[edgy musk]

Already did but still showing the same.

Here are the screenshots for the same

[chrome heath]

Player email has disappeared after update

[maiden kiln]

It's under the whisper tab in chat now

[chrome heath]

Thank you🌹

[graceful marten]

I don’t remember if it worked same before, but this part of UI looks a bit weird

[wide orchid]

nw enhancement inheritance is not working, it lets me select old and new nw but no button to complete it

[dense bloom]

Immigration was not supposed to change until the 29th and it changed last night.

[gaunt shoal]

They updated it with the patch they implemented

As well as the bulletin on discord. Just not in game

[worn aurora]

Can you please give outside chat notifications to whispers and the R4/R5 chats now.... no notifications unless you're in the alliance chat screen is awful

The immigration rule changes that implemented with the new update taking effect immediately suck. I had a player gonna fly and he went from 2 days to fly to 61 after the patch

[errant narwhal]

Inherit weapon no longer works, there is no button to press to carry out enhancement inheritance

[dense bloom]

My game has already changed.

[gaunt shoal]

Yeah. I mean the notification in game was still saying 29th. But it was last night

[dense bloom]

That stinks for those of us planning to move right before the 29th 😐

[opaque finch]

Are those immigration changes foreal? Mine added 120 days to my destination state.

[red nest]

The new times were posted beginning of July

[opaque finch]

Not sure I saw that, but I was under the assumption times would be shortened not increased

[cosmic glacier]

Is anyone else getting multiple texts of the same thing in the r4/r5 chat?

[oak edge]

Intermittently. When it gets laggier I see multiple... know some others same issue

[cosmic glacier]

Every time I open the tab it's added the same text again

The idea is great but the coding needs work. I'm pretty sure they didn't want it to work this way😆

[chrome badger]

@stone tiger
Run a lair should include the option to start a lair when full members or capacity after start a lair.
It will help when other units can hurt other members

[gaunt shoal]

Isn’t that already a thing

[cosmic glacier]

Yes

[chrome badger]

You can't declare it after you set a lair.

[red nest]

I don’t honestly get what that would accomplish

You can set the length and what joins ahead to prevent any large amount of wounded.

[chrome badger]

But than you need to wait 5 mins, it won't let you run when if full if you don't set it from the start

[gaunt shoal]

Then set it

[cosmic glacier]

I'm confused as to why you want to be able to set it after. If you do it at the beginning you select the amount & type you want to join. Once it's full it will run.

[chrome badger]

It just the type and amount. It also can send you lower lvl units if the member don't have stronger.

Also some have 2 accounts that run together, from one hand they need both of their accounts to win but also can't put any limit because they do want send their heros.

[gaunt shoal]

It’s not a bug. I guess add it to #📝game-suggestions

[chrome badger]

I know, I tag it in my first message about it. I try to publish it several hours but it didn't make a post.

[gaunt shoal]

Do !suggest then type your message

[empty sonnet]

That’s nonsense…. The times added are not what was announced. How do you go from 7 days to 157 (as happened to some people) based on the announcement?

[red nest]

Old rules 👇

[gaunt shoal]

Lady sif made this

[opaque finch]

But why lol

[hazy onyx]

There are some accounts that actually made it the length longer.I had accounts that were ready to move to another state an it.Actually, it's gonna take longer for it to be able to fly.Now that I think that's what we're trying to figure out

[red nest]

Was announced first week of July that the rules will change

One reason to protect baby states

[opaque finch]

I get that but the wait times were already months long. Just seems like an unnecessary adjustment

[empty sonnet]

This chart shows the time lengths SHORTENING!!!

[hazy onyx]

But there.
Are also accounts that are less than a year old or a year old.That now can't go to states and they unnecessarily lengthen the time. Your not protecting babies when in those states you have accounts 1 bill plus in the "baby states already".

[gaunt shoal]

Immigration is for everyone. Regardless if there is a bigger player on the state.

[hazy onyx]

Yes, Kazumi I understand but it's lengthening the time for the older accounts when they had less time and now are facing longer time. For instance. one of my accounts had less than 116 days and now its 216...

[dense bloom]

The main issue is it was announced for June 29th and they went ahead and did it 6 days earlier. Do you realize how much money was wasted on immigration tickets?

Immigration takes planning and PNS really left a lot of us stuck because they decided to launch earlier. Now my people have moved and I am stuck until December.

[thorny sun]

I can't swap weapons anymore because there's an "overforge" button in its place that I'll literally never use..

[red nest]

The original changes were announced early July, nothing we can do here unfortunately about immigration issues.

[red nest]

You are reading it incorrectly
It’s account age on the right, you have to be younger now to immigrate

[hazy onyx]

I'm not reading it wrong.The times on my account have changed.

[red nest]

I wasn’t talking to you

Nor disagreeing
You have to be younger now to immigrate

[gaunt shoal]

[opaque finch]

Idk whose idea it was to add 3+ months to everyone’s wait time but it’s a terrible idea.

Meanwhile nuka is still a 💩 show

[tidal spruce]

inherent weapon still not working

[vernal bough]

Hello 👋 i used to play via Windows PC,but that doesnt work anymore 😢. how can i get my acc on my Phone? I had Optimus and Bumblebee, since Bumblebee it doesnt work anymore 2 Days after i buyed him🤖

[empty sonnet]

I’m reading it where the old times are on the left under “old” and the new times on the right are “new” and the “new” times are shorter. Don’t gaslight me

[empty sonnet]

That is not what was announced. Stop gaslighting people

[gaunt shoal]

Your not being gas light

[gaunt shoal]

Hela has explained everything correctly!

[empty sonnet]

Being a Mod must be a sweet gig…. You just say the game never makes mistakes or screws up and you’re good….

[gaunt shoal]

States 75- 89 can only accept players whose 110 days old

Instead of 150 days old as the old one says. Making it so you have to wait longer

But thanks for the kind words

[chrome badger]

i also play on windows pc and it still work for me.
did you bind your account to gmail account? twitter? something?

[empty sonnet]

You’re right, I should just shut my mouth and keep paying while the game jacks me around…. And I should also stop talking to people who can do absolutely nothing to solve my issue

[slow rapids]

Dear Commander✨️

You seem to be in need of contacting Customer Support (CS). May I suggest one of the following options:

Option 1 | In-Game
Tap on 'More' (gear icon, bottom right of task bar) > Settings > Help > Contact CS. Submit a new ticket by clicking "My Tickets" at the top right corner.

Option 2 | Email
[e-mail]
You will need your UID, which can be found under Settings > Account

IMPORTANT NOTES:

• If applicable, include any/all relevant information related to you and your issue:
• Screenshots/video of the issue(s)
• Screenshots/video of expected outcome(s)
• Proof of purchase

**Please be patient when waiting for a response. CS is NOT available 24 hours a day. **When high volume / game-wide issues come up, replies to tickets submitted may take longer to arrive. Thanks again for your patience!

[craggy pond]

As it seems we cant help you please use option 2 and reach out to CS and see if they can help you with your issue

[empty sonnet]

Yeah, because I’m an idiot and the only thing I did was yell on discord….

[craggy pond]

This is a bug-hunt channel, if you dont have a bug to report please accept our hints and leave it be. The immigration rules change was announced and now accounts have to be younger for immigrations, means the older the account the longer to wait till states open for Migration, just as announced.

[graceful marten]

I don’t understand if it’s a bug or a feature, but I checked how the “vote” option worked yesterday and 1. I can’t see any results of it after the vote time is over.
2. I chose the option with no anonymous mode, but I couldn’t see the names of those who voted there.
I was sure that I would have had a possibility to check the results after it’s over. Mb I am doing something wrong? 🤨

[craggy pond]

Im will ask for it 😊 maybe also ask CS and let us know if you got faster reply ⚘️

[empty sonnet]

Forgot, devs are infallible as are the mods here…. Forgive me my impertinence

[graceful marten]

Thank you very much 🌹♥️

[open spade]

That's not even a tiny bit true 😑

[sharp wave]

Is this supposed to really be that long?? Nothing else has this kind of time on research, the time and RSS needed for these 2 is insane

[red nest]

Those are account ages

For example looking at state age 339-359

Before update your account could be up to 660 days old to immigrate
Now your account can be up to 500 days old to immigrate

[red nest]

Depends on your boosts, research gear etc.

[sharp wave]

So you're telling me over 1000 days is NORMAL for that?

[red nest]

The numbers on the left have always been exaggerated for everything big you build or research
Either you have proton costs in the ten thousands and short research time
Or low proton cost with high research times

I’m doing the same research

[gilded zinc]

Did you use research speed up from the place you set your shields?
What research gear do you have?
Tactics research time and requirements gets longer and more expensive the higher you go, just like military researches and formations.

[sharp wave]

I was just asking if this was a bug in the times or if it was real, because I haven't seen anything else take anywhere near that long. Everything else, while high, is somewhat reasonable for the level.

[hazy onyx]

Ah , but it is. They ask to listen to the players.And then most of the time do the complete opposite.The way that this game is heading is the same way that i'm was feeling when I quit the PNS mobile game I played. they got greedy and "fixed" things that weren't broken in the first place. No offense who ever asked for these changes needs a brain scan

[red nest]

They weren’t replying to you

[hazy onyx]

No Im replying to this convo. Because its claimed we are being listened to Ma'am but we clearly are not.

[open spade]

Umm if anyone here listens and tries to help it is the mods and I've seen plenty of times the mods have called out issues, reported issues but they have no control over what the powers to be actually do with that information. As I said in reply to a very specific comment... not a tiny bit true. Now some may see it as a sweet gig but gig implies a paycheck and the mods are players just like us, they are essentially volunteers trying their best to help as best they can.

Except Khev when their state took mine a few wlks ago. 😂 😂 😂

[drifting reef]

Has anyone had any issues with overseers starting DOA today

[junior mica]

I am not seeing the chat emails not sure why

[junior mica]

I think it is Player mail

[gaunt shoal]

It’s now called whisper

[open spade]

Overseer can't start doa, only r5, diplo & recruiter (though I wish all officers could)

[junior mica]

Thank you was loosing my mind trying to figure out what happened with it

[empty sonnet]

Players just like us, who are in older states who don’t give a …. People are pissed and the mods are like “shrugging emoji “

[gaunt shoal]

We’re relaying the correct information. There’s nothing to change

[empty sonnet]

Not denying that you’re in an older states who and dgaf, though….

[gaunt shoal]

If I wanted to fly higher. Do you think I can? My account is 1670 days old. This affects everyone.

It’s to protect younger states. From pirates and overwhelming high end players

But you can message CS if you think they will change it

This is bug channel. This isn’t a bug

[red nest]

Hi there, we were just explaining to you how to correctly read the immigration numbers

Mods are not employees of PNS

Yup can submit complaint to CS or your GM

And this is the bug report channel

Anything further post in #🔥game-general

[empty sonnet]

Funny, mods there told me not to post there, either…

[red nest]

You are free to discuss general game play there as long as you follow #📚sanctuary-rules

[native pine]

I said use #📝game-suggestions which you have. This change isn’t a bug.

I also said you’re free to discuss however the suggestion channel is the channel to provide formal feedback and suggest changes.

[proud rivet]

Show as completed but I am not allowed to collect the rewards

[red nest]

Which one?

[craggy pond]

You missing points ive marked you -> 1240 from 1250 needed and 1077 from 1400 needed

[proud rivet]

Oh ok thank you. I was so confused because it appears as a full bar

[cosmic escarp]

1st Divination now cost 5 pts not 3 pts, or am not remembering correctly?

[oak edge]

Divination is always 5 to start. The wheel is 3

[cosmic escarp]

Ahhh... sorry thanks.

[opaque finch]

If the purpose is to protect younger states why is state 883 keep getting matchups with older states (less than 100)?

VC, WK, res wars, alliance conquest, u name it.

I get it, it’s not a bug but the reasons just don’t add up

[native pine]

Young doesn’t mean not powerful. If a young state has managed to work their way up then they will match up to older states.

[red nest]

Those are 1 time events that don’t affect your daily state life

WK is based on points

Have to math if taking states is worth getting matched with more powerful ones the next time

[opaque finch]

With this same logic, younger state doesn’t mean it needs protecting either 🙂

[native pine]

It’s done in blocks by age not specifically targeting one strong state in a cluster. If 883 is strong it doesn’t mean all the other states around are.

[red nest]

It also gives newer states more time to grow on their own before they open up to immigration, plus no longer allowing hqs double the state age to move in.

Incoming HQs will be more similar in age now

[chrome badger]

my priority unit type is rider but when i start a lair i need always change from fighters formation to riders

[gaunt shoal]

Are you hitting quick select or a pre set

Quick select will always be fighter

The priority type screen your showing is for what troop type it selects

The formations screen is different spot

[chrome badger]

why i cant set up my formation to riders as default ? in what condition i will not want to use my main type?

[gaunt shoal]

You can only set the formation up for your rallies. In the troop for : set page

[chrome badger]

i know there is no way to decalre a automatic formation, so its a bug

[tardy temple]

In your hall of war where you set up your marches you can edit the default formation used on that march.

[chrome badger]

yea but it will be only for this setup, like for DOA i want to sent 5 march but dont want all the time config this

[open spade]

I could be wrong but I don't think formations does anything for you in doa since it's a solo march.

It's more about when others join with you, it did seem to help in Ruins when you first get it iirc so that's why I'm not certain about above

[chrome badger]

maybe you are right, but when i test it on pit when i go with rider formation my score is better (the rest is the same, heros, size)

[red prawn]

Is anyone else getting lottery failed notifications for the event but it's still eating your tickets?

[red nest]

Doesn’t work for doa since it’s not a rally