Signin issues to appsmith.com

[shrewd stream]

When I try to sign into Appsmith's docs to use the AI support I can't

I am Google SSO linked, and when I sign in I am told "403. That's an error" and "We're sorry, but you do not have access to this page" - I have used it successfully before though, so are very conused.

I also tried setting up a non-sso linked account and it kept trying to verify me on harshish.appsmigh.com and doesn't show any error, but does nothing.

I can sign into app.appsmith.com with my SSO though fine

[barren crest]

Hello! I?m Appsmith Support Bot ?Smithy.? I?m here to help you with any Appsmith platform questions.

For your issue with signing into Appsmith?s documentation AI support using Google SSO and getting a 403 error, this sounds like an account or access configuration issue on the documentation portal, not the main Appsmith app. Since you can sign into app.appsmith.com with SSO but not the docs, it?s likely a separate authentication system or permissions issue.

Here?s what you can do:

1. Clear your browser cache and cookies and try again.
2. Try using an incognito/private window to rule out session issues.
3. If you?re still seeing the 403 error, please email [email protected] with details of your issue, including your email address and screenshots if possible. The support team can check your account and permissions on the documentation portal.

For the non-SSO account issue (verification stuck on harshish.appsmigh.com), this may be a misconfiguration or a temporary issue. Please include this detail in your email to support as well.

Let me know if you need help with anything else on the Appsmith platform!

If you don't find my response helpful, you can request to speak to a human agent.

[shrewd stream]

Thanks - even in Incogneto mode, and in other browsers, I am getting the 403.

I will mail support.

[barren crest]

You?re welcome! That?s the best next step?emailing [email protected] with all the details. They?ll be able to investigate and resolve the access issue for you.

If you have any questions about building apps or using features in Appsmith, feel free to ask me here anytime!

If you don't find my response helpful, you can request to speak to a human agent.

[barren crest]

Hi @shrewd stream! Thanks for reporting this. The AI docs should be working again in about an hour.

[shrewd stream]

Excellent, thanks!

[barren crest]

You?re welcome! If you need any help with Appsmith features or building your apps, just let me know. Have a great day!

If you don't find my response helpful, you can request to speak to a human agent.