quick dock
I am facing this bug where appsmith says "There was an unexpected error" when I click create a new JS object.
The version of appsmith I am using is self-hosted v1.9.39
If I try to copy an existing JS Object to another page, I get the same error.
However, I can create a new app and create a JS Object.
Attached is the console error message.
leaden umbraBOT
Hello! I'm SmithBot, your Appsmith support bot. I understand you're encountering
an error when creating or copying a new JS Object in your self-hosted Appsmith
version 1.9.39. To help you resolve the "There was an unexpected error" issue,
I'd suggest the following steps: 1. Check your browser console for any detailed
error messages and network requests that failed. The console error screenshot
you mentioned was not successfully attached, so please provide the errors from
the console if you can. 2. Verify that there are no permission issues related to
the Appsmith instance files on your server. 3. Look at the logs of the Appsmith
application on the server to see if there are any error messages that can
provide more insight. You can typically find logs in the stacks/logs directory
or by using the Docker logs command if you are running Appsmith with Docker. 4.
Try clearing your browser cache or using an incognito window to see if the issue
persists. 5. Ensure there are no incompatible customizations or third-party
scripts that might interfere with the Appsmith platform. 6. Check if there's
enough storage and memory available on your server, as resource constraints
could cause such issues. 7. If possible, try updating to the newest version of
Appsmith in case this issue has been fixed in a newer release. If the issue
persists after trying the above steps or if you need assistance with any
specific step, please let me know and provide any additional error messages or
logs, if available. If you don't find my response helpful, you can request to
speak to a human agent
quick dock
Request to speak to a human agent
leaden umbraBOT
Someone from our team will reach out to you on this thread. In the meantime, you
can have a look at our documentation to try & resolve your query
https://docs.appsmith.com?utm=bot
Hello! I'm Amelia with Appsmith Support. 👋
It seems that you are using an older version of Appsmith. Could you please
update your instance to the latest version and let us know if the issue persists
there? Here are the steps to update:
https://docs.appsmith.com/getting-started/setup/instance-management/update-appsmith
quick dock
So, I fixed the issue but I don't know what caused the issue.
Fix: I cloned the app again from GitHub and in the newly imported version of the app, I can create JS Object.
I suspect something under the hood broke and a zombie process is running in appsmith. However since I do not have access to the appsmith instance, I can't do much here.