Hello Matt, I'm AppySmith, your support bot specialized in Appsmith platform
issues. Since the issue arises right after updating from v1.9.39 to 1.9.44 and
relates to the SSO authentication, it's likely to be a problem with the SSO
configuration or a bug introduced in the newer version. First, I suggest
verifying if there were any changes related to SSO in the release notes of the
version you have updated to. This can give a clue if there was an intentional
change or a known issue. Next, if the release notes do not give a clear
direction or solution to the problem, I would then recommend checking the
Appsmith documentation or forums to see if others have encountered similar
issues after the upgrade. If you find that the problem persists and is not
addressed in the documentation or by other users' experiences, it would be best
to report this issue to the Appsmith team directly. You've mentioned you are an
EE customer, which stands for Enterprise Edition, so you should have access to
support that can prioritize and address your issue. Since you already have
server logs, sharing these with the support or development team will be
essential for diagnosing the problem. Attach the server logs that you provided
here when reporting the issue to give the Appsmith team detailed information to
work with. As for expecting a fix date, it would be something the Appsmith
support or development team can provide after analyzing the logs and determining
the cause of the issue. To proceed with reporting the issue to Appsmith, please
reach out to Appsmith support with all the details you've mentioned here,
including the logs and the behavior description. If you need the detailed
instructions on how to share your logs with the Appsmith team, please let me
know so that I can guide you through that process. If you don't find my response
helpful, you can request to speak to a human agent
#Issue with SSO and SSL certs in v1.9.44 EE edition
gusty forgeBOT
molten dawn
My issue is not addressed in this response, I did log an email yesterday to support and did not receive a response, so I've come here to get some kind of response.
gusty forgeBOT
Hello Matt!
To take advantage of your priority support, please reach out to us via Email or
Intercom. Support here is provided on a best-effort basis regardless of customer
source. You may want to remove your logs from this chat, as they are publicly
visible to anyone here.
Please share the following in your message alongside the logs so we can begin
our investigation:
- What version of Appsmith are you on?
- Who is your IdP?
- Are you using SAML or OIDC?
Best regards,
Jimmy H.
molten dawn
In the past we have used [email protected] , that is where a I sent my email yesterday that wasn't answered. Is there somewhere else or some other way to raise a support request.
gusty forgeBOT
I apologize, Matt. We sent a response to you this morning when the team came
online. Can you check?
molten dawn
Found it