email test error Bad Request: Could not convert socket to TLS | Appsmith | Page 1

sturdy glade Feb 2, 2023, 1:01 PM

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I have setup email with no authentication and no tls.
Docker.env has these keys:
APPSMITH_MAIL_SMTP_AUTH=false
APPSMITH_MAIL_SMTP_TLS_ENABLED=false
APPSMITH_MAIL_ENABLED=true
APPSMITH_MAIL_HOST=<our ip>
APPSMITH_MAIL_PORT=25
APPSMITH_MAIL_USERNAME=
APPSMITH_MAIL_PASSWORD=
APPSMITH_MAIL_FROM=<myemail>
APPSMITH_REPLY_TO=<myemail>

In the gui these appear correctly. Other apps use these settings with success.

Please help.

Thanks.

coral galeBOT Feb 2, 2023, 1:06 PM

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Hey There,

We've registered your query, and our team will get back to you soon.

Regards,
Team Appsmith

coral galeBOT Feb 2, 2023, 2:46 PM

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Hello! Could you please also share a screenshot of the GUI and send us the
server logs? You can grab the logs by running docker logs -f appsmith.
Or you could follow the steps from [this guide on how to get the logs:
https://github.com/felix-appsmith/guide-how-to-get-logs-appsmith

GitHub

GitHub - felix-appsmith/guide-how-to-get-logs-appsmith

Contribute to felix-appsmith/guide-how-to-get-logs-appsmith development by creating an account on GitHub.

sturdy glade Feb 2, 2023, 3:10 PM

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here are the logs

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the error is the same as the toast

📎 logs.7z

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backend stdout | 220 2.0.0 SMTP server ready
backend stdout |
backend stdout | [2023-02-02 14:55:53,457] [email protected], sessionId=57178ade-3220-4cdb-a873-4946d579eef1, thread=nioEventLoopGroup-3-6, requestId=36ef6840-eda2-4156-9cf6-ba631f40c638 -
backend stdout | com.appsmith.server.exceptions.AppsmithException: Bad Request: Could not convert socket to TLS

coral galeBOT Feb 2, 2023, 5:48 PM

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Thank you. Our team is investigating this and will get back to you.

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What is your Appsmith version?

sturdy glade Feb 3, 2023, 10:57 AM

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1.9.3.1

coral galeBOT Feb 3, 2023, 12:53 PM

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What email service do you use?

sturdy glade Feb 3, 2023, 12:58 PM

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exchange

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what I find strange is that it seems appsmith is trying tls even though it's turned off

coral galeBOT Feb 3, 2023, 1:10 PM

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Can you confirm if you have custom SSL certificates on Microsoft Exchange?

sturdy glade Feb 3, 2023, 3:35 PM

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I don't undestand... I'm not using encryption

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curl works fine

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curl --url 'smtp://<ip>:25' --mail-from '[email protected]' --mail-rcpt '[email protected]' --upload-file mail.txt

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% Total % Received % Xferd Average Speed Time Time Time Current
Dload Upload Total Spent Left Speed
100 27 0 0 100 27 0 230 --:--:-- --:--:-- --:--:-- 230

coral galeBOT Feb 3, 2023, 6:04 PM

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Ok. Our team is debugging this issue and we'll get back to you, but please
expect some delays due to the weekend.

sturdy glade Feb 6, 2023, 10:26 AM

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ok, thanks.

coral galeBOT Feb 6, 2023, 8:05 PM

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Hey! Just wanted to let you know that we're still looking into this. Thanks for
your patience.

sturdy glade Feb 6, 2023, 10:06 PM

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👍

sturdy glade Feb 7, 2023, 4:03 PM

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just to let you know that it works if I change the smtp server to office365 with tls and authentication.

coral galeBOT Feb 7, 2023, 6:38 PM

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Thanks for this info! I've passed this along to the team.

#email test error Bad Request: Could not convert socket to TLS