hpls

[tight linden]

hi, does anybody know how to fix this issue? i cant update any apps or un-offload them because i have switched apple id emails. when i try to update an app it asks for the old apple id password but i dont know it. i am on ipadOS 16.5. i cant delete bc id wanna lose my data

[turbid gull]

Switch back to the initial Apple ID. If you don’t remember the old password, reset it.

[civic creek]

If you don't remember your Apple ID password, you will need to reset it.

Also, update iPadOS as soon as you regain storage space.

[tight linden]

i dont have access to the old apple id

[tight linden]

its at max software update

[turbid gull]

Apple will not let you modify software that is downloaded under a different Apple ID. It’s a security feature. There is no way around it

You will need to reset the device (if you can)

[turbid gull]

What happens when you tap ‘continue anyway’

[civic creek]

16.5 is not even the newest iOS 16 version. Depending on what your iPad supports, you can either update to 16.7.10, 17.7.5, or 18.3.2. If it says it's up to date with 16.5, you should switch off beta updates.

[tight linden]

sends code to old phone number

[turbid gull]

Do you have access to that phone number?

[tight linden]

it says max software up to date

[civic creek]

Screenshot of software update page?

[tight linden]

no

[torn pewter]

Ah

Go into Beta Updates and select Off

[civic creek]

You seem to have beta updates set up - go into Beta Updates and switch it to Off.

[tight linden]

oh

i have no storage

[turbid gull]

There’s no proof that the previous Apple ID is yours then. You can’t verify yourself, and you don’t know the password. You will need to factory reset.

[civic creek]

Your iPad won't even try to update with low storage. Update when you can free up storage.

[tight linden]

oh, but why does the old apple id stay on the device

[tight linden]

i only need to free 200mb

i can do it now

[civic creek]

Yeah, you need at least 10-15 GB of free space. You have 200 MB to go. And then update to the latest supported iPadOS version.

[tight linden]

ok

i can download now

[turbid gull]

It doesn’t “stay on the device”. You downloaded software under that Apple ID, which you in turn accepted terms under that ID. If you’re on a different account, you don’t have permission to delete software that was signed off by another account.

[tight linden]

oh

if it was a paid app, can i still re download it

[torn pewter]

No

Any free apps, you can just redownload after you reset the iPad using the other Apple ID

[turbid gull]

Purchases are locked to individual accounts. (Unless you’re in a family iCloud plan)

[torn pewter]

Any data stored on iCloud by those apps are gone tho

Why can't you reset the password?

*of the old apple ID

[turbid gull]

He doesn’t have access to the phone number

[tight linden]

yes

[torn pewter]

Does it have an associated email?

[tight linden]

yes, but i dont have access to the email either

[turbid gull]

Might as well factory reset the device and start over with the new Apple ID so you don’t waste any more time.

There’s no way around it.

[tight linden]

does factory reset delete my apps

[turbid gull]

It deletes everything

[tight linden]

oh

okay

[turbid gull]

You can export contacts, photos, bookmarks, passwords, etc before you factory reset though.

If you don’t have them backed up to your new Apple ID.

[torn pewter]

You could contact Apple Support to attempt to recover the account

Like change the password through them

[tight linden]

i might try that

[turbid gull]

^ maybe they can verify you through billing information or something.

[tight linden]

ok thank you for the help