AirPods Pro

[slate crane]

I have a problem with my AirPods Pro when I open the case and close the case the light indicator won’t turn on but when I put it on the charger it turns on

[rotund osprey]

I’m sorry to hear about the issue you’re experiencing with your AirPods Pro. Here are a few steps you can try to resolve the issue:

• Reset your airpods by shutting the lid and forgetting and reconnecting to them

• Try another device and see if the issue persists

• Charge the case to full and try

If they still don't work

ping me

[slate crane]

Ok

@rotund osprey still nothing

[slate crane]

@rotund osprey

[rotund osprey]

yeahh that sounds like something you should probably take to the apple store

they can examine it and you might need a replacment

[slate crane]

Ok

[mystic sluice]

It's highly likely that the case's battery is dead and only works when plugged in

[slate crane]

But they would pop up like this

[mystic sluice]

I had the exact same issue and had to get my case replaced

[mystic sluice]

but before jumping to any conclusions it's better to take it to apple first

[slate crane]

So you just replace the case with the same AirPods you had